SUMMARY:

• Results oriented IT professional with twenty - five years of experience leveraging technology & people to provide business solutions.
• An accomplished Technical Project Manager, Manager, and Sr. Business Analyst with a demonstrated history of leading cross-functional infra-structure and application development projects in multiple industries.
• Experience managing off-shore, on-shore, near-shore, third party, as well as large multi-location cross functional teams, and multiple company’s/vendors working on the same project.
• Proven IT professional with outstanding written & verbal communication skills, detail oriented, organized, and works well with all levels of the organization.
• Successful Management of multi-million dollar projects
• Microsoft Project Proficient User
• Microsoft Office Suite Tools - proficient
• Application Design & Development, full SDLC experience
• Experienced with Technical Infrastructure
• Change management
• Budget Management
• Scope Definition
• Risk and Issue Management, Escalation Management
• Experienced with several methodologies: Sixth Sigma/DMAIC, Agile, IE, Object Oriented, RAD, Waterfall, Phased, and SDLC
• Application Development Leadership roles
• Management of third party, on-shore/off-shore/near shore and large cross functional teams, and geographically dispersed cross functional teams
• Experienced with Clarity, Nexus, Tech Direct, Project management software, and Live Meeting Tools, Defect Management Tools, Requirement Management tools
• Defect & Requirements Management, HP-ALM, CA-TOOL- ITIL Production Nim-soft ticket work order & Incident management team lead for BCBSNC
• Project Dashboards, project metrics & analytics
• Resource management
• Project Cost Reduction experience
• Requirements gathering: informal, formal, Agile Refinement Sessions, Joint Application Development (JAD) Sessions (Participated and lead parts of the requirements gathering sessions/Agile & JADS).
• Process & Data Modeling Methods, and Process & Data Modeling Tool SME, 15 years using the IE methodologies and Coolgen.
• Interviewing clients, Agile Users Stories, Use Cases, and Decision Trees
• Documentation of work flow diagrams, sequence diagrams, documenting architecture, and business system flows
• Defining and writing functional and technical specification requirements
• Business Requirements Design(BRD) Documentation, including writing formal BRD’s and Functional Specifications
• System Design and Development: WEB, Client-Server, Online, Batch, and Reporting
• Prioritizing development requests based on End User’s requirements, schedules, and budget
• Application Data conversion and migration Plans and strategies
• Interfaces, Extracts, and web services design and development, code and testing
• Sixth Sigma/DMAIC, Agile/Scrum, Kanban, IE, OO, RAD, Waterfall, Phased, SDLC methodologies
• PC, MAC, Client-Server, Mainframe, Web design skills, Business System, and Program level design
• Code Reviews, including Quality, Standards validation and requirements mapping validation
• Test plan creation & management, defect management, regression testing, multiple testing environments, 24 x 7 system support
• Client-Server, Online, Batch, Web Development, Report writing, Maintenance of Business Systems
• Server/Database knowledge: IBM/DB2, Wintel/Unix/SQL, Unix/SQL, Microsoft/Access, Linux/PHP
• Languages: Cobol, exposure to Java, C++, ASP .NET, HTML, Case Tool Pseudo Code Generation
• Multiple methodologies, SDLC, waterfall, RAD, IE, OO, and Agile/Scrum
• CASE Tools; IEF, COOL:Gen, and IE methodologies, Case Tool SME - Process & Data SME
• Standards, Policies, and Procedure writing
• Development Co-ordination handbook technical writing
• Project Plans, Test plans Acceptance plans, and Conversion plans
• Third Party project management; remote, on-shore, and cross functional team management
• Management of multi-million dollar projects
• Design programs, Code programs, test programs, maintain programs and business systems
• Experience with several Web Hosting Providers
• Management of Unit, System, Multiple System Integration Environments, Performance, and Acceptance Testing environments
• Multiple Testing Tools experience, including SOAP UI testing
• Defect Tracking and Resolution Management
• Requirements traceability and Management from design to testing

TECHNICAL SKILLS:

• Agile/Scrum Methodology
• Kanban
• Sixth Sigma / DMAIC
• IE Methodologies
• Rapid Application Development
• OO, and Waterfall
• IBM Mainframe Cobol/CICS/IMS/DB2
• Client Server & GUI Development
• Case Tools: Cool:Gen & ADW
• Multiple Infrastructure experience, IBM, UNIX, Linux, and Microsoft
• Nexus & Clarity Tools
• PC, Windows: Microsoft Vista Ultimate PRO, V7, V8.1
• Macintosh, Tiger & Leopard OS
• 4th Dimension Software, Mac
• Microsoft Office 2007 - 201 2
• Microsoft PowerPoint, Project, Word, Excel, Access & Visio
• Microsoft SharePoint Services
• Microsoft FrontPage 2003, Microsoft Web Expression, Access
• Adobe Creative Suite 3: Fireworks, Photoshop, Dreamweaver, InDesign, and Flash
• PHP, HTML, SQL, Oracle, UNIX & Microsoft Servers and Hosting Providers
• Agile/Scrum Methodology
• Kanban
• Sixth Sigma / DMAIC
• IE Methodologies
• Rapid Application Development
• OO, and Waterfall
• IBM Mainframe Cobol/CICS/IMS/DB2
• Client Server & GUI Development
• Case Tools: Cool:Gen & ADW
• Multiple Infrastructure experience, IBM, UNIX, Linux, and Microsoft
• Nexus & Clarity Tools
• PC, Windows: Microsoft Vista Ultimate PRO, V7, V8.1
• Macintosh, Tiger & Leopard OS
• 4th Dimension Software, Mac
• Microsoft Office 2007 - 201 2
• Microsoft PowerPoint, Project, Word, Excel, Access & Visio
• Microsoft SharePoint Services
• Microsoft FrontPage 2003, Microsoft Web Expression, Access
• Adobe Creative Suite 3: Fireworks, Photoshop, Dreamweaver, InDesign, and Flash
• PHP, HTML, SQL, Oracle, UNIX & Microsoft Servers and Hosting Providers

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Lead the requirements & analysis, design, development, testing, and implementation for a Tax Pro work flow virtual client Tax experience project to utilize the KANA tool to interface workflow messages into a Tax workflow application for Tax Pro’s in 5 tax offices
• Gathering complex business requirements, writing system integration requirements using user stories, complex visio diagrams, wire frame mock ups, sequence diagrams, assist with project management & project communications using agile/scrum methodologies
• Customizing the KANA/Verint CRM - call center Agent phone system tool to meet the needs of the Retail CSO clients to add an Appointment Management Interface for the Tier 1 & Tier 2 Agents so they can book appointments, Tax Identity Shield Membership Information Profile system interface design
• Using Agile / Scrum Methodologies and Confidential Development Cycles, act as a backup/assitant for the Scrum Master
• Leading a team of BA’s, helping mentor and grow their skills so they can advance to Senior BA’s

Confidential

Technical Delivery Lead, Project Manager, and Business Analyst

Responsibilities:

• Initially working with BCBS of Kansas City, BCBS of North Carolina, and Trizetto Health Software company to stand up Trizetto’s Facet’s Core Health System Software and integrate to 3rd party, vendor, and legacy systems trying to formulate a new company called Topaz
• Designing and developing custom interface solutions and installing the new Trizetto Software Core Facets Healthcare software to the meet 2014 Affordable Healthcare Reform Mandates
• Working with the Trizetto System Integrations Custom Development teams (off-shore & on-shore), BCBS KC and NC teams to design and code customized functional and technical specifications for boundary system integration requirements from their Core Legacy and Third Party Vendor Systems (Salesforce/McKesson) to the Core Facets Trizetto Healthcare system
• Designing interfaces, extracts, and web services to connect to the core Facets System functionality (consisting of business functions and processes surrounding the Core Benefits including Providers, Billings, Payments, Claims, and many other major business functions).
• Agile project development methodologies, cross functional teams, multiple locations & multiple companies with onshore and off-shore management. Working hand in hand with Trizetto’s Hosting, EDI, Database, Release Management, Batch team, Configuration Mgt, and CAB Board.
• Assist with Custom Development Team resource management and provide Standards and Requirements SME consulting to the Internal & Off-shore Resources for functional and technical specification deliverables
• Design, Develop, and maintain functional and technical specification Word document templates for interfaces, and supporting documentation
• Quality Assurance checking, standards validation, and conduct peer reviews of Functional & Technical Specifications for the SI Team
• Manage a team of Developers that code with C#, C++, Microsoft .Net, Perl, Java, and Visual Basic
• Manage the process of obtaining the Component Owner Approvals of the SI team functional and technical specifications, and keep the SI teams SharePoint Library in sync with the NC Plan SharePoint containing all final Plans approved deliverables
• Custom Development Requirements Mapping and Management to the Topaz Requirements Portfolio System in HP-ALM Quality Center
• Traceability management from FS/TS to the respective coded interfaces/programs. Work with Trizetto/NC/KC testing teams through coding and testing cycles and lead defect analysis to root cause and closure.
• Requirements Management Reporting, Deliverable Status Reporting, and Management of the Weekly Dashboard Status Summary Reporting for the Custom Development team and BCBS NC / Topaz Management Teams
• Technical Project Manager/Delivery Lead on the client/BCBSNC side along with the Trizetto Project Manager, providing SME requirements gathering and mapping support for the BCBS KC/NC development teams, the Trizetto on-shore/off-shore development teams, and Trizetto / BCBS NC Component Owners(SME), NC Requirements NCTIO Team, and the Trizetto/NC testing teams
• Project Management duties and on-going management of the complex Excel spreadsheet - called the Master Tracker, used to manage the project schedule for the SI interface deliverables, resources, requirements management tracking, and approval tracking, and status, issues, history, coding, re-work, and overall work item delivery/release management tracking and reporting
• Requirements Manager for keeping the custom designed & developed Interfaces, extracts, and web services requirements in sync with the HP-ALM BCBS NC Requirements Portfolio system
• Manage UAT Defects using HP-ALM, assign defects, see them through to root cause analysis and completion
• Production Defect Management using the CA-Tool Nim-soft system, assign defects, see them through to root cause analysis and completion

Confidential

Technical Project Manager

Responsibilities:

• Technical Project Manager working for Confidential for the client, Confidential . Managed technical application development, infrastructure, and combined application development and infrastructure projects. Managing 5- 6 projects at a time depending on their scope and duration.
• Managed project resources consisting of Confidential clients (SME) and other Bank team members (DBA’s, BA’s, Engineers, and Developers) located in North Carolina and other Confidential U.S. locations. Confidential also had the 3rd Party Vendor HP working as part of our project teams with on-shore/off-shore U.S. based resources located in many locations in the U.S. and India
• Successfully manage the project budgets, and stay on target within +5% or -5% of forecasted budget
• Managed projects in the Finance/Credit Card group primarily for Banks Of America
• Escalate project issues/risks to Bank Program Manager, develop go to yellow; go to green plans as needed to get the project plan back on track. Update the project plan and resources accordingly.
• Attend Bank Governance Project Approval Meetings, be sure all required paperwork has been submitted, approved and ready to implement. Represent, and explain the project changes to be made to the change control board. Obtain all Bank Governance Review Committees required approvals. Normally entailed several groups approvals, applications, server environments (mainframe, mid-range), and security meetings and obtain their approvals to implement the project changes into production.
• Provide fall back plans, testing plans, and on-call resource documentation for production implementations
• Manage project support calls; engage all cross functional teams, parties needed to resolve project issues when a development or production implementation issue arises. Resolve all project issues; manage any emergency change requests through to resolution when applicable. Determine root cause of any defects, and work for process improvement for next phase or next project.
• Manage multiple projects & teams/resources at the same time, report biweekly statuses, and update project plan work break down structure weekly using the sixth Sigma DMAIC Methodology
• Managed multiple projects dealing with Application Development, Network infrastructure, databases, applications development package conversion, server infrastructure, security, and hosting needs
• Manage resources both internally within the Bank and also Offshore HP resources
• Managed a multi-million dollar project, working hand in hand with the Application Development Manager & Director for Confidential, Atlanta Georgia. Standing up a large ASP.NET Revenue Med application system package to replace a 25 year old Legacy Health Logic System. Project lasted 1.5 years, the Revenue Med Vendor was in St. Louis Missouri, HP Vendor team was dispersed on-shore and off-shore, plus cross functional bank team to meet this delivery.
• Tools/Methods: Clarity, Nexus, PCM Web, Tech Direct, Roars, Runbook, Maximo, Microsoft SharePoint Services, Microsoft Project, Word, Excel, Power Point, and Six Sigma/DMAIC methodology.

Confidential

Web Designer - Senior IT Consultant

Responsibilities:

• Design and build custom Informational websites and other IT related products and services for small to medium sized businesses
• Web/IT Consultant for new website development projects and projects dealing with modifications to existing client websites. This entailed gathering business requirements and doing business analysis work on through to UI design, coding, and testing using Web Expression 3, FrontPage, Dreamweaver and other Adobe Creative Suite V3 tools: Photoshop, Fireworks, illustrator, InDesign, and Flash
• Provided project management, schedules, and billing for all web clients
• Servers, Linux & Microsoft SQL Server / website publishing, web application support, web statistics analysis
• Write web content for client custom websites, design art, manipulate photography, develop custom User Interface designs
• Maintain User documentation
• Train client teams and website functionality

Confidential

Business Analyst III

Responsibilities:

• Project Manager & Liaison for the Mid-Range Server Infrastructure Group
• Managed all Customer Service Requests and Change Orders dealing with the Cherokee Data Center (CDC) in Tulsa, OK with our 3rd Party Partner - EDS
• Liaison for the Mid-Range Server Group across cross functional teams/multiple locations and Data Centers: Network, Database, Applications Development, Change Management, and Outage Management to be sure all CSR’s were getting handled on time.
• Design, develop, write and maintain the Standards, Policies, and Procedures Manual for Confidential and our client EDS on how business would be conducted at the CDC Data Center.
• Projects consisted of On-shore/Off-Shore cross functional teams of Confidential SME experts, Server Engineers, Analysts, and EDS Engineers, developers, and analysts
• Resolve any project issues and manage/resolve all server outage issues by engaging resources and triaging/conducting support calls through to resolution and root cause analysis
• Manage to the EQ/EDS contract, and stay on budget within +3% or -3% of my project’s 6.5 million dollar budget.
• Project manager for the Mid-Range server refresh upgrade project with CDC

Confidential

Web Designer - Senior IT Consultant

Responsibilities:

• Design and build custom Informational websites and other IT related products and services for small to medium sized businesses
• Web/IT Consultant for new website development projects and projects dealing with modifications to existing client websites. This entailed gathering business requirements and doing business analysis work on through to UI design, coding, and testing using Web Expression 3, FrontPage, Dreamweaver and other Adobe Creative Suite V3 tools: Photoshop, Fireworks, illustrator, InDesign, and Flash
• Provided project management, schedules, and billing for all web clients
• Servers, Linux & Microsoft SQL Server / website publishing, web application support, web statistics analysis
• Write web content for client custom websites, design art, manipulate photography, develop custom User Interface designs
• Maintain User documentation
• Train client teams and website functionality

Confidential

Senior Technical Consultant

Responsibilities:

• Provided Model Management consulting and redefined their Model Management Strategy
• Cool:Gen Central Encyclopedia support work and Model Management support work
• Project Manager for the Cool:Gen upgrade project plan consisting of cross-functional teams of DBAs, Architects, Developers, and Testers.
• Researching product upgrades, PTF’s, and performing hands on technical testing of all required products and server middleware to do client-server and mainframe code generation, cross-functional work with the DBAs and system programmers
• Project Manager for the UUG Development Coordination Standards Policies and Procedures Handbook for the Development Coordination Handbook for the GUI Client - Server Cool:Gen Product and any updates needed for the new tool version & deployment. Consulted and supported the Cool:Gen Support Team and IT Developers on a multi-million dollar company- wide core Insurance policy system, called the CPCPS project.
• Provided coding, testing, tool support, methodology, and model management support for the large CPCPS Enterprise wide project
• Project Manager and Team Leader, also working with the IEF vendor and the internal UUG pc support group to solve any workstation software or IEF tool problems and find PTF’s and patches to resolve all tool problems in support of the Applications Development Department for implementing the CPCPS project from design to implementation.
• Manage tool/pc problem fixes with the UUG PC Support team to fix IEF/PC tool problems company wide.
• Project Manager for all the Tool Upgrade and Deployment plan and roll-out with PC Support Group
• Facilitator in the JAD design sessions for the CPCPS project to verify the data model and process models were being updated correctly with the Enterprise wide Data and Process Models. Helped the remotely located CPCS project team define system and program level requirements by performing use/case analysis, defining the process and data model diagrams, dialogue flow diagrams, mapping data flows & interaction analysis following the Information Engineering Methodology.
• Technical project manager for the development standards policies and procedures, as well as lower level project standards in terms of, and design level standards, naming standards, and coding standards

Confidential

IT Consultant

Responsibilities:

• Project Manager & developer on a mission critical, 100 User, Apple Talk Network based On-line & Batch Client-Server 4D Computer System for a mail order company who specialized in making hard-drives and related SCSI products
• Developer for new program modules for the Order Entry System to handle gift certificates order processing, and various component inventory item capabilities. Designed new reports.
• Technical documentation writer for all project documentation at the system & program level.

Confidential

Technical Analyst IV

Responsibilities:

• Technical Analyst/Consultant for the Methodology and CASE Tool Implementation Group (MACI). Provided coaching and mentoring to the application development teams for the Confidential International phone company divisions on how to use Information Engineering Facility (IEF) Methodologies and the IEF Case Tool. This team was in Reston Virginia, required travel to their site to work with the SME’s/cross functional team to put up a pilot project called OTIS, that involved a small order entry proof of concept project.
• Performed a wide-range of IEF related Tool Support Analyst functions including managing the IEF Central Encyclopedia upgrade project from version 5.0 to 5.2 and establishing a test and production environment for both the Encyclopedia and the MVS Mainframe Implementation Toolkit.
• Project Manager for all tool upgrade plans and deployment plans
• Internal Consultant on Confidential ’s mainframe Client-Server GUI pilot projects, OTIS and the Order QA Systems. Both systems were Order Tracking Information Systems for phone related services.
• Coached the Order QA Development Team on program design (which entailed: data / process model design, use/case analysis, inter-action analysis, dialogue flow design, and exit state analysis).
• Technical Research Analyst and technical writer/publisher for a Confidential V.P/Director Management Team requested White paper to compare the case tool ADW and IEF. The MACI was selecting case tools for Confidential Upper Management (Director and Vice President).
• Prepare project budgets for tool costs and training for the IEF projects in our area. Worked with the IEF vendor and planned out our training needs for tool use and tool upgrades.

Confidential

Senior Analyst

Responsibilities:

• Lead Business Analyst on the installation, testing, and roll-out for the MVS IEF Mainframe Construction portion of the MVS IEF Central Encyclopedia.
• Project Manager for the MVS IEF Mainframe Encyclopedia conversion from version 4.2 to 5.0, writing managing, and implementing the project plan.
• Project Manager for the PAR’s IEF Infra Structure Documentation Project; entailed writing standards for mainframe construction (which included how to code pads & prads, how to construct the data and process models, how to perform use/case analysis, data and process model re-use analysis, interaction analysis methods, dialogue flow & exit state analysis), and BSD (Business System Design), how to use/follow the IEF methodology, and provided tips/techniques and procedures on how to code using the IEF tool.
• Project manager for the installation & deployment project plan for the IEF General Ledger Template Project, included managing cross functional teams from the application development team and business SME’s.
• Technical Team SME for application development projects using the IEF. Provided IEF Tool support for all project phases; design, analysis, development, and testing.

Confidential

System’s Analyst

Responsibilities:

• Project Manager for a large MVS Mainframe/COBOL/CICS/DB2 Vendor Software Package called MCMS, (Management Control and Maintenance System), consisting of 200 MVS COBOL batch programs and approximately 400 on-line MVS COBOL/CICS programs. Implemented the software package into production in 10 months. Met project deadline and was on budget.
• The MCMS system consisted of a fully integrated ATA Part Inventory System with associated functions for Vehicle Repair Orders, Vehicle Tracking, Fuel, Oil, and Fluids Management.
• Wrote the interface between the legacy Vehicle Maintenance system and the Software Package/MCMS System. The project required close interaction with the users to convert data from the old system to the new system, and to guide the users on how to implement the new system’s features.
• Technical team lead/supervisor for several other small projects

Confidential

Technical Specialist

Responsibilities:

• Project Manager and Team Leader responsible for developing and leading three IEF case tool development projects using the Information Engineering Methodology. Designed & developed a Fare Waiver System; MVS IEF/COBOL/IMS/DB2 system consisting of 4 entities and 12 on-line programs and 2 MVS IEF batch programs. Developed the process model, programs (called pads& prads) and worked closely with the Data Analyst on the data model and the Client validating the process model. Designed & developed a Debit/Credit Memo System for Travel Agents. The project contained 10 online programs, 4 IEF batch programs and consisted of 12 data entities. Both projects were MVS block mode, developed in less than six months and went to production.
• Project Manager, Team Lead, and Developer for mainframe COBOL programs for the Billings To and Billings from Other Airlines . Developer on a MVS/COBOL/IMS/DB2 On-line Billings to Other Airlines system.
• Project Manager, Team Lead and Developer for systems in the Marketing area for Large and Small Tour Operators.
• Originally employed as an Intern Programmer in 1984 while I attended college; then became a full time employee in 1985 after graduation. As an Intern programmer performed analysis, coding and testing to legacy online and batch Cobol/IMS programs in the Revenue Accounting and Billings To and From Other Airlines Systems