Professional Summary
Mid-career Technical Professional experienced in Electronics Engineering and Information Technology. Provided product support on electronic systems to internal/external customers. Effective in maintaining and deploying customer relationship management (CRM) website to business unit. Facilitated working relationships between internal/external suppliers and business unit. Proficient in planning and organizing, superior communications skills

Technical Skills

Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
Estimates time required to deliver project artifacts and reports progress toward delivery goals throughout the project
Serve as the owner of the overall requirements management process.
Standardize the collection of high-level requirements across all Fiserv product Business Units.
Produces professional quality project artifacts including but not limited to business requirement documents, requirement plans, models (e.g. data, event, context and process), traceability matrices, use cases, issue logs and other documents as needed.
Develop and maintain the Master Requirements list that contains touch points of requirements across all products within the solution; Provide Quality Assurance testing on strategic projects to ensure functionality
Ensures that system requirements meet business needs and that the business is able to fully integrate and implement new systems or system features
Works closely with Program and Project Leaders to confirm alignment of the requirements management plan with the overall project management.
Assess the impact of requirement changes to the overall solution and project and act as a member of the engagement change control board.
Respectfully challenges requirement additions that lead to scope creep
Works with the project team to determine appropriate test plans, deployment plans and supports the product launch
Develop and maintain strong working relationships with external and internal key stakeholders/clients across groups and business units.
Contribute to the improvement of the Solution Delivery Processes and tools through active feedback. Share lessons learned and success stories for the betterment of the Program and to help drive the change management with speed and efficiency.

PLM Development & Support/Business Analyst

Developed Java code to support the 2011 release of Single Safe Source Bill of Material (SSS BOM) applications to engineering facilities worldwide; Established and developed Java code to enhance existing applications within TeamCenter Engineering (additional attributes to forms, field assessments for optimum viewing, and created fields to support customer requests).
Worked with management to understand business needs and facilitate communication between all relevant departments (Engineering Management, IT ); Define functional specifications including report layouts as well as technical specifications. Gathered requirements through interviews, research, and analysis based on the customer’s needs;
Led the Product Cost Management Team with strategizing a solution to automatically handle user requests for access to the Product Cost Management Tool; Assisted with the creation of a macro to automate the process of adding users to the tool; produced documentation to send out to new users on the software needed in order to launch the tool, as well as how to request access for the tool; Created and maintained a project schedule to ensure the delivery of the tool to internal customers;
Created a resource pool to ensure that the development of the Cost Management Tool would be done effectively and designed to fit the customer’s needs.
Update and reboot servers for the Product Cost Management Team as deemed necessary by the Microsoft Server Support groups; ensure that all servers are updated and running after receiving any updates from Microsoft Corp; report any non-working servers to the Server Support group.

Business Analyst/Implementation Manager (SalesForce.com)

Facilitated the purchase and initial implementation of Salesforce.com for OEM Solutions Group as the Lead Business Analyst; Gathered requirements, managed business rules, and facilitated JAD sessions with Consultants to customize Salesforce.com for OEM Solutions Group.
Initiated the “Inquiry-to-Quote” process within Salesforce.com within the OEM Solutions Group; Supported 100 Sales Engineers with obtaining approximately 2,000 quotes; Documented the process as a prerequisite for upcoming iterations of Salesforce.com
Led the deployment of the Customer Relationship Management Website to OEM Solutions Group Sales Teams in order to better support growth of the business; Trained the sales teams in America, EAME, and Asia-Pacific on the use of the tool; Instructed the sales staff on the navigation of the tool, as well as how to utilize the tool for their strategic sales goals; Supported approximately 200 Sales Engineers in their efforts to properly manage the tool.
Acted as a liaison between the users of the tool and the technical staff. Assisted management to understand the business needs as well as the needs of the users; Assessed technical requirements for the Customer Relationship Management Website, and provided documentation to Management in order to improve the functionality of the website; Implemented changes to the Customer Relationship website as deemed appropriate from the users of the website for easier navigation, as well as find sales information and statistics. Collaborated with multiple cross-functional areas externally and internally in the implementation of system and business processes.
Created a project-based Customer Relationship Management User Group to better identify the needs, wants, and technical requirements of the Customer Relationship Management website. Held Bi weekly meetings to identify areas of improvement and future customizations. Facilitated the group for 4 months and was able to gather valuable information for upper management about the usage of the site

Developed Control Systems Software for the Caterpillar Electronics Marketing Group to pilot and display to internal and external customers; Define functional specifications including control systems software design (ACES) and monthly report layouts.
Conducted training sessions/seminars with internal and external customers to introduce them to software, as well as train them on how to use the software
Maintained weekly meetings with internal and external customers to keep them abreast of the lastest developments for their purchased products, as well as to conduct problem-solving team meetings; maintained a schedule of problem-solving techniques to ensure the satisfaction of the internal and external customers.

Developed Operations Maintenance Manuals to further assist Caterpillar Dealerships with the operation and maintenance of electronic products
Prepared and introduced New Product Introduction (NPI) electronic literature for Product Groups to disperse to internal and external customers.
Assisted Field Technicians with the repair and upgrades of Caterpillar Electronic Machinery and software products.

• Education
• GraduateSchool Certification, Project Management
• GraduateSchool Certification, Network & Communications