Solutions Architect - Team Lead Resume Chicago, ILÂ - Hire IT People

SUMMARY:

A Senior IT Analyst/Business Analyst whose expertise in supporting computing systems yields improved efficiencies and greater productivity to the end user. Maintains a high degree of service quality that spans from the C - Suite to entry-level contributors.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Solutions Architect - Team Lead

Responsibilities:

Leads technical customer pre-sales discussions/engagements as they relate to integration solutions with the Confidential Solutions platform.
Owns the relationship with IT at large Healthcare Systems and acts as (SME) consulting on all technical solutions throughout the implementation, delivery and support lifecycle.
Works hand-in-hand with Sales teams to introduce our products to prospective clients and partners. Identifying key customer technical challenges and developing strategies to resolve technical impediments to closing sales transactions.
Architects, designs and consults on the implementation of Confidential ’s platform at hospital and healthcare organizations.

Confidential, Chicago, IL

Sr. Technical Analyst, Business Analyst

Responsibilities:

Conducted research to determine if IT solutions to business requirements currently exist within or outside the business unit, resulting in implementation of technology that greatly improved efficiency and accuracy of data capturing and analysis.
Developed and implemented continuous training on new and existing applications for all PF and R&D labs and Divisional sales groups, resulting in reduction of inquiries for assistance to the IT Help Desk.
Maintained and provided support for file servers and multi-protocol Ethernet LAN systems, reducing down time.
Assisted with the development and integration of related databases and paperless form software which greatly increased productivity by reducing the need for chemist to manually enter data regarding project requirements.

Confidential, Chicago, IL

Sr. Technical and Productivity Solutions Analyst

Responsibilities:

Conducted IT process re-engineering and gathering of user business requirements for IT and business restructuring.
Provided risk analysis on proposals for implementing new technology solutions throughout the firm, including the implementation of video conferencing and communication solutions that are more stable and less expensive than previous solutions.
Provided training documentation for C-Suite, as well as business and IT staff, on adaptation of new technologies, improving productivity and reducing the number of request reported to IT Help Desk.
Worked extensive overtime hours to ensure the on time and under budget completion of a challenging project which relocated over l00 employees from Decatur, IL to new global headquarters located in downtown Chicago, IL.

Confidential, Chicago, IL

IT Analyst - Team Lead

Responsibilities:

Provided primary support for Executive clients traveling to or located in Chicago office, resulting in immediate face to face resolution of IT issues impacting executives who were integral to the firm maintaining a competitive edge.
Acted as Deputy Service Delivery Manger and Team Lead for 8 analysts ensuring seamless attention was given to escalations which reduced the possibility of disruption in service quality.
Acted as project lead during ABN AMRO 24 hour sales desk merger, responsible for UAT, gathering business requirements from stakeholders at all levels, and server decommissioning achieving a successful merger without a disruption of services or incurring additional costs.
Performed as lead Analyst during ERP and MS Windows migration project requiring application remediation, hardware refresh, user requirement gathering, UAT, and first day support involving over 1200 users. Project resulted in improved enterprise performance and cost efficiencies.

Confidential, Chicago, IL

Team Lead

Responsibilities:

Reported to IT Unix Hardware and Windows Support manager. Accountable for installing the operating system, required applications, and hardware on PC’s and laptops.
Promoted as Team Lead.
Implemented ticket queue retrieval process which expedited technician assignment and resolution in a timely manner.