Training Specialist/Admin Resume Owings Mills, MD - Hire IT People

SUMMARY:

Solutions - oriented Service Experience Professional possessing a unique combination of skills, including business analysis, training and quality assurance.
Employs problem-solving strategies to identify issues and develop process improvements that lead to company-wide savings.
Implemented departmental training initiative for optimized support and operational performance.
Launched online training tutorial template to reduce internal shrinkage and improve organizational efficiencies.
Achieved highest call average for contact center and 3 years of Superior appraisal rating.
Piloted technical support email template design for data device management to improve calls per hour and efficiency processing.
Researched and resolved aged items on lease accounting reports and suspense account.
Contributed to lockbox volume reduction and reconciliation of aged discrepancy items.
Posted payments and handled account reconciliation through lockbox remittance processing.
Adhered to regulatory, security and audit procedures.
Researched and resolved appointment coding discrepancies in conjunction with reimbursement claims.
Maintained productivity standards for clinicians and adhered to HIPAA guidelines.
Knowledge of Medicare/Medicaid products.
Managed clinician schedules and utilization goals.
Provided administrative and scheduling support for high-volume medical practice.
Answered and documented inbound phone calls.
Logged troubleshooting steps and resolutions using Remedy trouble ticket system.
Developed rapport and partnerships with Government clients for business solutions.
Coordinated between customers and internal teams to provide 1st Call Resolution.
Resolved customer escalations that met account retention goals.

TECHNICAL SKILLS:

Business process improvement
Excellent communication skills
Critical thinking & problem solving skills
Insurance Verification
Cerner, McKesson, Citrix
PeopleSoft, Field Force Manager
Rumba, SalesForce, Remedy
AS400, HSBC, WUSP
Access, Excel
High customer service standards
Medical Terminology
Billing Specialist
Account Collections/Reconciliation
Document Management System
Cash Receipt System
Cash Disbursement System
Proficient Microsoft Suites
Inventory Tracking System

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Training Specialist/admin Resume

Owings Mills, MD

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