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Business Analyst Resume

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Plano, TX

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BUSINESS ANALYST

Experienced, creative, degreed business analyst experienced in communicating, orally and in writing, with all levels of the organization from the developer to the CIO. Experienced in eliciting and documenting requirements, creating Business Process models in a variety of formats, and resolving issues between Development and Marketing.

SUMMARY OF QUALIFICATIONS

Business Analyst

  • Elicited and documented actual needs and business requirements of stakeholder and management.
  • Consulted with users to clarify program objectives and current operating procedures.
  • Designed and delivered solutions that allowed the business to meet its goals using Websphere Business Modeler, Visio, or Power Point showing use cases, flow charts, process flow diagrams, block flow diagrams, Business Process Modeling (BPMN)
  • Prepared system proposal, obtained user acceptance, developed system diagrams and identified programs to be created or modified and coordinated smooth implementation into production.
  • Guided new and modified products through the product life-cycle, from conception through design and delivery.
  • Initiated and facilitated calls with CIO, Executive VP, VP, Sr Managers, Development managers and subject matter experts.
  • Acted as a bridge or liaison between functional and technical groups including Marketing and IT application developers.
  • Handled a wide variety of complex technical issues in the integration of new software solutions into the production environment.
RECENT PROFESSIONAL EXPERIENCE

2000-2011

Business Analyst, Confidential, Richardson, TX

  • Developed business requirements documents that were 100 pages that included use case scenarios, process flow diagrams, and flow charts.
  • Documented business requirements, system requirements, processes, use cases on projects costing $40M with expected revenue of $1B.
  • Created technical architecture documents for changing customers over from Frame Relay cloud to IP cloud.
  • Interfaced with outside vendors and Verizon development groups in the United Kingdom, Europe and the United States to create a new performance tracking system.
  • Performed business analysis on enhancing communications, installations and billing between the United States, Mexico, Latin America, and Canada.
  • Developed inter-system communication and data flows for a $1B project to create an advanced 911 calling package that involved wire and wireless voice and data communications between users and Public Safety Answering Point (PSAP).

1998-2000

Software Engineer, Confidential, Dallas, TX

  • Developed C programs for Verizon and WorldCom for financial and ordering applications.

1996-1998

Software Engineer, Confidential

  • Developed C programs in support of Numerical Control machining systems.
EDUCATION
  • Bachelor of Science
  • Graduate courses in Business Management
  • Courses in programming
  • Internal course work
COMMUNITY ACTIVITIES
  • Facilitator Addiction Recovery Program, Volunteer, since 2008
AWARDS
  • IMI Presidents award
  • Verizon Employee recognition award (twice)

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