Business Analyst Resume

SUMMARY:

Experienced professional with over 6 years of experience in business analysis, systems and business requirement analysis and review, business processes management (BPM), user acceptance testing and quality assurance in retail banking and other industries.
Experience in PEGA systems - PEGA RULES Process Commander (PRPC) for credit card dispute resolution and Chase proprietary retail banking systems.
Proficient in developing system requirement specification document, impact matrix, test strategy for BPM projects.
Coordinated with local and off-shore/external development and testing vendors
Working knowledge of database concepts and strong SQL querying capabilities.
Hands on experience working in waterfall and agile (scrum) methodologies.
Strong presentation and stakeholder engagement skills.

TECHNICAL SKILLS:

Business Process Modeling Tools: Microsoft Visio, Pega PRPC (6.1.x,7.1.x)

Databases: MS SQL Server, Oracle 9i/8i/7i, DB2

Defect tracking and testing tools: JIRA, HP ALM,SQL Analyzer, Toad

Project management tools: HP PPM, MS Project, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

As part of waterfall, analyzed business requirements (BRD), conducted impact analysis and captured system requirement specifications (SRS).
Mapped current business process and analyzed business requirement needs and created draft process flow maps
Created data mapping document for data warehouse projects as part of SRS.
Reviewed and updated the evergreen functional specification/SRS document for enhancements, use cases and UI changes.
Created detailed Use Cases based on system requirement document, business requirement document with success and failure criteria.
Conducted SRS and user case walkthrough with business and IT project team, managed documents in JIRA for the given project.
Created test strategy and test plan in HP ALM based on the SRS
Attended daily defect Calls, defect triaging, reviewed test results report, demo of test results post testing.
Interfaced with internal business and developers (LSA - Lead System Architect, CSA - System Architect) so the needs can be clearly understood, expectations managed and change initiated.
Acted as the point of contact between the business units and IT
Developed and implemented plans to suite business plans and objectives.

Confidential

Business Analyst

Responsibilities:

Created and reviewed System Requirement Specification (SRS) document creation for Risk reporting applications in TD securities
Identified and documented Functional, non-functional requirements, risks and impacts.
Reported on requirement progress as input to project status report.
Conduct SRS walkthrough with project stakeholders and receive timely sign-offs.
Ensured quality in system Integration, Regression and Business Acceptance Testing.
Attended defect Calls, Test results report, demo of test results for project and test team post testing.

Business Analyst

Confidential

Responsibilities:

Coordinate with managers, and Technology team to amend business process functions
Create a current state process map and documentation
Reviewing data of business functions and analyzing how the business infrastructure is affected
Performing continuous research on ways in improving business process
Reviewing customer inquiries, reports, and issues for quick response, proper documentation and trouble-shooting
Developing procedures according to the product needs and state guidelines
Drafting reports and creating diagrams on business process
Process Analysis VIM (Vendor Invoice Management) for a graphical user interface application
Elicited Business requirements for managing a central repository of clients, prospective clients and probable leads.
Developed a Lead - generation matrix template customized for senior management.