SUMMARY:

• Business Analyst with 7+ years of experience in Banking, Systems / Solutions Engineering, Healthcare, Government, Financial Services and retail domains.
• Extensive experience in communicating with Subject Matter Experts (SME’s), performing Requirements Gathering, Business Analysis, Data Analysis and Documentation.
• Proficient with industry standard methodologies like Software Development Life Cycle (SDLC), Iterative Software Development Life Cycle Process as per Rational Unified Process (RUP), CMM (Capability Maturity Models) and Rational Tools used during various phases of RUP, MS Office Suite and MS Visio professional
• Solid experience in organizing Joint Application Developments (JAD) sessions, walkthrough, Interviews, Workshops sessions with end - user/clients/stake holders and the IT group. Experienced in conducting training sessions for users
• Extensive experience of working in Insurance Industry (Life Insurance, Hedging/Risk Management, Pension and Retirement Plans), financial software applications and Telecom Application.
• Strong knowledge of Life Insurance, Risk Management Concept and Actuaries Support Application, GAAP and STATUTORY Application, Pension and Retirement Plans.
• Experienced in Business Process Management (BPM) and Business Process Reengineering (BPR) using Six Sigma techniques.
• Strong experience in working with off-shore teams of developers and QA to ensure solution is correctly developed and tested.
• Expertise in documenting business requirements document (BRD), Use Case Specifications and Functional Specifications, Systems Requirements Specification (SRS), Workflows and Unified Modelling Language (UML) diagrams (use case, activity, sequence)
• Experience in UML, Visio, Rational Rose, Clear Case, Rational Requisite Pro, Test Manager, Rational Clear Quest & Microsoft office Suite
• Meticulously performed Fit-Gap analysis, User Acceptance Testing (UAT), SWOT Analysis and Cost Benefit Analysis, handled change requests and communicated them to senior management.
• Hands on experience on Functional Testing, QA Test Plan, defining Test cases, reviewing and maintaining Test scripts, analyzing bugs and User Acceptance Testing (UAT)
• Lead multiple systems in SIT (System Integration Testing), UAT testing (User Acceptance Testing) efforts, and defect remediation with various IT and business groups
• Adept in working at all levels of management and managerial processes: Project Leadership, Requirements for product design, engaging with Cross Functional Teams, Interaction with Client, Offshore/Onsite Management
• Motivated team player and a proactive self-learner with excellent communication and inter-personal skills
• Act as liaison between internal business units, technology and support teams
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write user stories, analyzed the Iteration Burn Down charts and reviewed defects
• Strong sense of ethics and professionalism
• Strong analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and create a clear requirement
• Good interviewing skills, to talk with individuals and groups about their needs and ask the right questions to surface essential business problem and solution
• Strong experience writing business requirements and functional specs
• Experience in working with and developing hierarchical data
• Excellent organization, analytical, and communication skills
• Strong understanding of SDLC Methodologies, including Agile and Scrum Methodologies
• Extensive knowledge of Salesforce implementation cycle in Sales, Marketing, Service and support modules.
• Supported practice group strategic plans through structured analysis and research related to business objectives.
• Executed process analysis, process Gap analysis and created process flows in MS Visio

PROFESSIONAL EXPERIENCE:

Confidential,Riverdale,MD/ NJ

Business Analyst

• Serve as a liaison between SMEs and Development team to resolve any conflicts
• Lead training sessions for SMEs and Stakeholders/Business Users
• Developed Functional Requirements Document(FRD), Test cases, Use cases, End-User training documents
• Lead UAT sessions for Internal/External stakeholders
• Worked with SMEs and Development team for data Configuration/Management
• Introduced the Agile SCRUM process for the Risk Data team and utilized Agile Accelerator to manage the team's software development lifecycle including deriving product backlog items, assigning sprint work items to developers and conducting sprint planning meetings.
• Performed role of Scrum Master, conducted sprint/standup sessions and analyzed the Iteration Burn Down charts and reviewed defects.
• Conducted GAP analysis to identify business rules, business and system process flows, user administration, requirements and assumptions.
• Conducted JAD sessions to gather requirements and facilitated user stories workshop.
• Collected data from SMEs and pulled data from legacy system to assist the development team
• Responding to APHIS end-user support questions, reports and information requests
• Assisted project manager and Import/Export National Director to manage scope and schedule within the project team to resolve conflicts
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization
• Provided support ongoing salesforce application maintenance and administration services

Environment: Windows7, MS Office Suite (Vision, Project) HP Quality Center/AML, HP QTP, XML, HTML, Agile Accelerator, Microsoft SQL Server 2008, JIRA

Confidential,Newark,NJ

Sr. Business Analyst

• Elicited and gathered user and business requirements through open ended discussions and brainstorming
• Created detail process flow documentation based on the input from system users and understood the system architecture
• Developed Business Requirements Document(BRD), Functional Specification Document (FSD), Test Cases, and Work Instructions document
• Effectively handled scope creep and successfully analyzed its impact on budget and timeline
• Created use cases with alternate flows and maintained traceability matrix
• Conducted training sessions for the Customer Care Team.
• Worked with data analyst to write queries and load output into excel sheets, create pivot tables and design Chart and Stack charts
• Served as a liaison between Clients and Technical Staff to resolve any conflicts
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders
• Worked extensively through Agile development methodology by dividing the application into iterations
• Provided on going End-User support after final product release

Environment: Windows7, MS Office Suite (Vision, Project) HP Quality Center/AML, HP QTP, XML, HTML, JIRA, Microsoft SQL Server 2008

Confidential,Chicago,IL

Business Systems Analyst

• Full Project life cycle, develop requirements, defect realization, solution execution, data mapping, analyze, manage tasks (small, medium, and large projects), write test scripts, and test (SIT, UAT, and verify Production) for the following systems; Mainframe, Oracle database backend logic, and SAP
• Shared the facilitation of daily stand-up, retrospective, backlog grooming and iteration planning meetings serving in a Scrum Master role
• Conducted meetings with the ICS Subject Matter Experts for understanding the flow of the Use Cases to update the Use Cases for the new system.
• Conducted Use case walkthrough meetings with the Business Experts (Client team), in order to update the Business Rules and flows of the Use cases and add more enhancements to the System to make it more user friendly and efficient.
• Involved in preparing the User stories and UI wireframes for the new system based on existing system screen shots.
• Worked on Agile methodology to keep the whole team involved in the project in terms of communication.
• Was involved in daily stand up meetings with both the Technical team and the QA team to provide the document artifacts and defects for the release.
• Was extensively involved in preparing new Use cases and updating the existing Use cases for the applications.

Environment: Windows 7, HP Quality Center, HP QTP, MS Visio, Rational Requisite Pro, Clear Case, JIRA, Oracle, PL-SQL

Confidential,Durham,NC

Business analyst

• Developed functional IT requirements and specifications for new or upgraded software applications.
• Created validation documentation, execute validation scripts and maintain the current change control processes for numerous applications.
• Served as a “super user”, trainer, and technical/functional software support expert for CLS applications.
• Assisted in populating application configuration and metadata tables in the migration of historical data held in various legacy databases into the Clinical LIMS
• Assisted in testing, QA, and updating software products, new releases, enhancements, fixes, and maintenance
• Managed the activity of other system analysts by develop operational goals, create schedules, work plans and guidelines to meet department objectives.
• Assessed project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals.

Environment: Windows UNIX, SQL Server, .NET, Agile, MS SharePoint, XML, MS Office, MS Visio, MS Project, HP Quality Center, Rational Tools, UML, TFS

Confidential, Phoenix, AZ

Business analyst

• Responsible for coordinating and managing the team and the project scope.
• Implemented Business Process Management (BPM) approach in order to align all the aspects of the organization with the wants and needs of clients.
• Conducted several end user meetings and workshops to facilitate team discussions to find out the needs of the end users for Requirements Gathering.
• Coordinated and Conducted individual and Group (JAD) Sessions with business stakeholders.
• Analyzed the existing high-level user requirement documents and assisted in drafting the Framework for the Demonstrator.
• Was responsible for determining ADHS regulatory compliance which stated that ADHS needed to send lab reports state health departments electronically
• Tracked progress of the project and deliverables and provide status report to upper management weekly.
• Evaluated clients’ requests against current system capabilities and current custom development capabilities to ensure that project scope is achievable.

Environment: Windows Server 2008 R2, Microsoft SQL Server 2008,Microsoft Office SharePoint Server2007, Microsoft Office Suite, Rational Clear Quest, TFS

Confidential,Columbus,OH

Business Analyst

• Involved in all phases of the project life cycle including Requirements Gathering, Development, Unit & Integration Testing, UAT, Go Live and Post Production Support
• Identified Gaps in the system, based on user and policy requirements and prioritize the requirements of the users
• Elicited requirements using interviews, document analysis, storyboards, business process descriptions, use cases and workflow analysis.
• Participated in requirement analysis/discovery meetings to ensure provisional requirements matched technical specifications for clients. Process resulted in changes to streamline the Hewitt system to client requirements.
• Participated in solution validation and quality control activities such as walkthroughs, peer reviews, inspections, unit testing, and regression testing.
• Worked closely with Quality Assurance team to set up technology platforms for extension of client’s services after analysis of client requirements and using SDLC methodologies.
• Partnered with Lead Systems Analyst to report/review system defects/changes and mitigate participant risk. As part of the process, collaborated with the Lead System Analyst in the execution of systems and acceptance testing by facilitating participation of appropriate staff to ensure project signoff. Increased accuracy by placing quality checks on delivery reports and improved report accuracy and saved peer review time.
• Acted as a subject matter expert in ongoing processes; led training sessions to offshore BAs and Benefit Center Associates to enhance Business knowledge about Hewitt business system and general ongoing procedures.

Environment: Microsoft Office Suite, Quality Center, SQL, Agile, Project Management, Adobe Photoshop, Sessions Manager.