SUMMARY:

• A keen analyst with 8 years of qualitative experience in business analysis, consulting, and business development;
• Experience in mapping business requirements, designing customized solutions and workflows, sharing functional knowledge, etc.
• Hands on experience in business analysis and implementation support.
• Proficiency with applying logics and managing all phases of the research process, including data analysis and reporting; strong team builder and facilitator; fosters an atmosphere that encourages highly talented professionals to balance high - level skills; maintains a high level of personal drive, confident nature and an aggressive attitude in achieving results.

TECHNICAL SKILLS:

• Microsoft Visio
• Enterprise Architecture
• MS SharePoint
• MS Office (Word
• Excel
• Access
• PowerPoint
• Project
• Outlook)
• Management Information System
• SQL Query
• SDLC
• JAD Sessions
• Use Cases
• User stories
• Scrum
• Agile
• UML
• MMIS
• Medicaid
• RFP
• RFQ
• BRD
• FRD
• SyRS
• RTM
• UAT Testing

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

IV&V Business Analyst

Responsibilities:

• Assisted in writing the response to the Request for Quote from the California State Department of Consumer Affairs to ensure on-time submission
• Assisted in responding to the Request For Proposal for Judicial Council of California’s electronic signature initiative project
• Liaison directly between the state government project lead team and internal teams
• Attended CMMP project lead status meetings weekly
• Created and maintained RTM for projects with the state government of California
• Reviewed FSR, high level business and functional requirements, use cases, CR log, issue log, risk log, test cases, UTA results and other documentations to identify project issues and risks
• Reviewed and maintained BRD and other documentations of migobierno.com mobile applications
• Utilized advanced MS Excel skills and formulas such as Pivot table, V lookup, H lookup, etc.
• Utilized advanced MS Word skills such as insert section breaks, automatically update table of contents, list of figures and tables when writing BRDs and FRDs
• Assisted with planning and quality assurance for the Digital Revolution Latino Outreach Summit 2017
• Verified and improved key business documents
• Created feedback survey questions and collected event feedback to improve customer service
• Demonstrated strong verbal and written communication skills

Confidential, New york, NY

Data & Business Analyst

• Worked closely with off-shore call centers to bridge the gap between the internal marketing team and external teams
• Heavily utilized MS Excel advanced formulas, MS Access and SQL queries to analyze data and transform them into business performance reports to help identify issues and risks
• Assisted in building and maintaining databases and stored procedures to integrate different vendors into one single data warehouse in MS SQL to improve reporting system efficiency and accuracy
• Generated and monitored the weekly, monthly, and quarterly sales performance reports to address current issues and identify improvements
• Created and monitored the daily call center performance report to help identify issues and risks
• Generated and monitored the weekly call center forecast reports to anticipate staffing needs
• Gather stakeholders’ specifications, assessed call centers’ staffing needs, and saved 10% call center agent staffing cost
• Conducted weekly performance assessments, audited call center records, identified issues, and provided recommendations
• Documented and maintained identified issues, risks, and call center staffing needs
• Demonstrated strong verbal and written communication skills
• Created ad-hoc reports to respond inquiries from marketing leadership in a timely manner

Confidential, Indianapolis, IN

Project & Business Analyst

• Developed process flows and step action charts after identifying processes
• Coordinated with the State Government of Indiana FSSA and the Confidential Enterprise MMIS Design, Development and Implementation (DDI ) work group to research, elicit, analyze, validate and document business requirements and processes
• Electronic Data Interchange transactions 270, 271, 276, 277,837 etc.,
• Functioned along with FSSA, systems engineers and operational units to analyze, design and complete system activities & complete detailed system specifications for system design
• Attended status review meetings and provided project reports as required and scheduled
• Effectively managed user change requests
• Demonstrated strong verbal and written communication skills by presenting documented business requirements to State Government of Indiana during client meetings to successfully obtain sign-off
• Successfully served as liaison with FSSA during each phase of the project
• Conducted training for new BAs for identifying and creating business process flows using Enterprise Architecture
• Conducted project status review meetings on behalf of the project manager and assisted in other project management duties as assigned
• Updated project planning and progress tracking documentations on SharePoint site

Confidential, Franklin Lakes, NJ

Data & Business Analyst

• Translated and simplified business rules into functional requirements and made recommendations to improve/optimize business logic/processes
• Consistently communicated and coordinated with technical lead for creating swim lane diagrams, flow charts and use case scenarios
• Conducted interviews with end clients to discuss and write various user stories
• Effectively used MS Visio and MS Office to generate and enhance Functional Specification Requirements
• Evaluated and translated client benefit data through MS Access, SQL Queries & Excel and provided reports for SMEs’ review
• Developed and maintained SharePoint sites to share deliverables and key project information with different teams
• Liaison between corporate staff/Business Units and IT team, scheduled requirement discussion sessions with SMEs for the development team to clear doubts on business logic and requirements
• Established product backlog; helped prioritize backlog items and assigned items to developers in the team
• Worked with programmers in identifying, analyzing, detecting and correcting technical deficiencies
• Assisted in project progress and status maintenance & monitoring through the project and implementation plan
• Functioned with ETL team (extract, transform and load) and documented process flows of their primary technology- Ab Initio
• Managed User Acceptance Testing (test cases, test scenarios, test plans)
• Prepared and maintained SOPs for new developers and documented boarding process for new resources
• Accountable for interviewing BA candidates and training new developers and business analysts

Confidential, Lansing, MI

Compliance & Audit Analyst

• Audited and corrected rates of compensation for all classes of positions within the State Government
• Demonstrated excellent communication skills both verbal and written
• Presented strong ability to research and interpret data
• Assisted in conducting biweekly reviews of selection/appointment transactions and documentation, classification activities, and compensation transactions
• Assisted in analysis of documentation to determine compliance and work with HR offices to resolve problems
• Provided advice and assistance to agency HR offices pertaining to transactions as needed
• Audited thousands of employees Gross Pay Adjustments processed along with other audit functions
• Reviewed recruitment/selection processes and related compensation
• Conducted additional internal and external research (approximately 50 hours) for the office of Career Services on employment laws and regulations
• Researched and presented on US laws and regulations as they pertained to US based employers sponsoring international candidates for employment

Confidential

Volunteer

• Every Monday, Wednesday, and Friday evening, prepared food (rice combo meals, hot buns, egg drop/bean soup, fruits)
• Distributed food to the homeless and refilled their plates, bowls and water bottles
• Conducted street walks in downtown Xi'an city to distribute food and hot water to the homeless
• Filled boiled water to 6 water thermals
• Washed and sanitized dishes used and cleaned dinner tables and chairs in the cafeteria
• Organized, folded, and packed clothes donated
• Assisted kitchen managers to count numbers of volunteers and homeless individuals of the day

Confidential, Mt. Pleasant, Michigan

Was elected as Coordinator

• Conducted orientation for new students to help adapt themselves to new environment
• Assisted in organizing activities such as Confidential
• Built and maintained public relations with other organizations both on and off campus