CAREER HIGHLIGHTS:

• Assertive and motivated Business Analyst with experience in the Finance, Real Estate, Mortgage, E-Commerce and Auto Industry .
• Involved in 4 Agile and 4 RUP projects.
• Conduct the JAD and JAR session with Google, Blue Cross Blue Shield, eBay, Honda , GM, Kawasaki and Bank Of America .
• Setup the new quality standards for better quality performance for US weekly and Australia Monthly reports.
• Documented Business Requirement Documents , Functional Specification Documents , Technical Specification Documents, Test Cases and Test Plans.
• Work with group developers to report all the transactions according to SEC regulations such as Dodd- Frank Act and Sarbanes - Oxley act.
• Improve support service level by 15% by using automating and integrating RIA Financial customer service application to FxOnline.
• Developed and implemented client Geo Code program, which expanded small-to-medium client base 35%.

TECHNICAL SKILL:

• Software: Adobe Photoshop, Dream Viewer, MS Office, MS Project, MS Visual Studio 2010 , MS Visual Studio 2008, MS Visio, E Draw, SnagIt , ArcGIS , ESRI ,Rational Rose , HP Quality Center , HP QTP , Melissa Geocode, MS Map Point North , BaseCamp , America 2006, RETS Connector, Altova XmlSpy.
• Hardware: Mac and PC compatible, Ipad
• Languages: C#, VB.Net, Java, HTML, JSP, XHTML, XML, XSLT, XSD, Pearl, ASP, ASP.net, SQL
• Operating Systems: Windows 7, Windows XP, Windows 98, Windows 95, Windows 2000, Windows NT, Linux, Red Hat
• Database: MS SQL Server 2000, MS SQL Server 2005, MS SQL Server 2008, Oracle 9i, Oracle 10g, MS Access 2003, Aqua Data Studio, Netezza, Endeca

WORK EXPERIENCE:

Confidential, Agoura Hill , Oct 2012 - Present
Bank of America is the fifth-largest company in the United States by total revenue and It is the second-largest bank holding company in the United States by assets.

Business System Analyst
Project : Integrated LandSafe Title, Appraisal and IAS

• Converted marketing and product requirements into data architecture and design.
• Lead application design sessions, guiding the development team through translating requirements into solid object design and applying best practices.
• Wrote XSD and XSLT for SOAP messages.
• Lead the effort to gather Business System requirements baseline with clients like Chase and Bank of America.
• Created artifacts such as use cases, and developed Use Case Diagrams, Activity Diagrams and Sequence Diagrams using MS Visio.
• Document Functional and Technical Specification Documents for various business groups and separated in to high-level /low-level designs.
• Assess gap analysis make the appropriate changes/enhancements, and determine alternative solutions.
• Prepared Gap Analysis Document and used MS Visio to display the As-Is and To Be business process.
• Analyze and convert business requirements into functional specifications.
• Communicate project to non-technical personnel.
• Lead and direct cross-functional teams, establish project priorities and manage issues that impact project activities.
• Oversee change implementation , testing and release.
• Participate in code reviews and ensure adherence to technical guidelines.
• Develop and document use case details for enhancement requests from a wide range of internal stakeholders.
• Create and maintain procedures to ensure content are complete, timely and accurate.
• Evaluate issues, define and implement solutions.

TECHNOLOGIES:
Agile/ RUP, MS SharePoint 2010, MS Visual Studio 2010, MS Office suite, TFS, Windows XP, SQL Server 2000, SQL Server 2005, SQL Server 2008, Java, IBM Rational Rose ,Cold Fusion, XML

Confidential, Torrance , Sep 2011 - Sep 2012
Since 1987, Pacific Technology Solutions has been a premier developer of corporate eLearning, web 2.0 applications, and technology driven communication solutions.

Project Manager/ Software Analyst

Project Lead :
Honda- Risk Reporting System
TIA - TIA LMS, LMS 2012
GM- SGM Offline Application
Kawasaki - Iphone App - Dealer Contact Report

• Assess feasibility and cost of changes/enhancements, and determine alternative solutions.
• Chaired JAD with Honda , GM , TIA and Kawasaki .
• Created artifacts such as use cases, and developed Use Case Diagrams, Activity Diagrams Data Flow Diagrams and Sequence Diagrams using MS Visio.
• Document Functional and Technical Specification Documents for various business groups and separated in to high-level /low-level designs.
• Develop project definitions; ensure clear understanding of project purpose, requirements, and implications. Communicate project to non-technical personnel.
• Gather requirements related to Iphone Apps.
• Serve as external customer contact point to resolve website-related issues.
• Work as customer advocate with a wide range of internal resources to ensure any quality or user issues are resolved.
• Manage secondary and micro-websites as required, updating content, restructuring architecture, integrating into Production.
• Lead and direct cross-functional teams, establish project priorities and manage issues that impact project activities.
• Oversee change implementation, testing, and release.
• Participate in code reviews and ensure adherence to technical guidelines.
• Develop and document use case details for enhancement requests from a wide range of internal stakeholders.
• Provide evaluations of CMS modification requirements and estimated effort (cost, time, and resource demand).
• Create and maintain procedures to ensure content are complete, timely and accurate.
• Evaluate issues, define and implement solutions.

ACHIEVEMENTS:
Saved $ 250,000 annually by reducing fixed spending 10% and variable overhead spending 19% through a variety of cost-improvement initiatives through better utilization of resources and automation

TECHNOLOGIES:
Agile, RUP, MS SharePoint 2010, MS Visual Studio 2010, MS Office suite, TFS, Windows XP, SQL Server 2000 SQL Server 2005, SQL Server 2008, C#, IBM Rational Rose , XML

Confidential, Buena Park, CA Sep 2010 - Sep 2011
RIA Financials is the third largest foreign exchange company in the world. RIA operates more than 126 countries and has more than 40000 agents around the world. RIA is sister company of Euronet worldwide.

Business Analyst

• Responsible for program and management activities within the Sales and Marketing division.
• Developing the project Plans and specifications for RIA Money Transfer team.
• Chaired JAD with developers and QA testers to explain the business logic and compliance of the application.
• Overseeing project teams in USA and Spain.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Generate reports related anti money laundering activities with help of compliance department.
• Monitored and review Suspicious Activity Report.
• Depending on account activity a complete investigation of the customer's relationship/transactions as well as the use of public information searches may be warranted.
• Led the team of developers and testers in a RIA Money Transfer projects and achieved the target within deadline.
• Work as customer advocate with a wide range of internal resources to ensure any quality or user issues are resolved.
• Manage secondary and micro-websites as required, updating content, restructuring architecture, integrating into Production.
• Identify project scope and author technical requirements.
• Create technical specifications to guide projects, manage projects from inception through completion.
• Plan site architecture modifications/improvements with respect to user interface/customer experience.
• Leading global QA process collaboration with India and Spain team.
• Contribute to UI designing and development efforts.
• Defining business reporting requirements including content, layout, and other characteristics.

ACHIEVEMENTS:
Improve support service level by 20% by using automating and integrating RIA Financial customer service application to FxOnline. Work with group developers to report all the transactions according to SEC regulations.

TECHNOLOGIES:
Agile, MS SharePoint 2008, MS Visual Studio 2010, MS Office Suite, TFS, Windows XP, SQL Server 2000, SQL Server 2005, SQL Server 2008, C#, Java, XML

Confidential, Sunnyvale, CA Jun 2009 - Sep 2010
Nielsen is the world's leading marketing and media Information Company. Nielsen monitors and measures more than 90% of global Internet activity and provides insights about the online universe.

Production Analyst / Q&A

• Lead US weekly reports, Australia Monthly reports, and browser testing projects
• Lead JAD : Amazon, Blue Cross Blue Shield, eBay , Google and Yahoo
• Developed case diagrams, case models, and class diagrams based on UML methodology
• Prepared the Regression Test list for the QA Team
• Conducted UAT in the final phase of the software development process to test functionality
• Tested and validated reports such as United States Weekly and United States Monthly with SQL
• Gathered report requirements from business community of different departments
• Performed GAP analysis by working with users to understand their current state of information availability and define future needs based on analysis of business requirements
• Extrapolated and integrated information, within defined boundaries, using multiple system management and problem management tools
• Recorded and modified a macro to generate tables for analytical web data
• Coordinated special operations and communication with developmental and support groups to meet deadlines
• Developed and enhanced system interfaces through analytical support
• Converted data in XML files to Txt files

ACHIEVEMENTS:
Conduct the Joint Application Development session with Google, EBay, Amazon and Yahoo. Setup the new quality standards for better quality performance for US weekly and Australia Monthly reports.

TECHNOLOGIES:
RUP, Oracle 9i, Netezza, MS Excel VBA Macro, MS SharePoint 2008, MS Word, PLSQL, MS Visio, C#, MS Project, Windows SQL 2000, Windows SQL 2005, Windows SQL 2008 , Java

Confidential, New York, NY Dec 2006 - Jun 2009
Gabriel's Technology Solutions, Inc. is a leading technology provider specializing in architecting, developing and maintaining online portal solutions. Their clientele list includes Philly.com, NYtimes.com, boston.com, frontdoor.com, Phillyburb.com and sandiego.com.

Business / Data Analyst

• Analyzed and created reports using IBM Cogon's, SQL Server reports, Crystal reports, Melisa, ESRI, and Google Geo Code
• Gathered requirements according to the client needs
• Managed and maintained real estate section of the New York Times, Albany Times Union, San Francisco Chronicle, and San Diego Turbine Review publication database
• Managed and built a repository of standard reports shared amongst the executive team to measure company performance
• Performed complex queries to uncover data anomalies and recommended corrective actions
• Reported KPI*s and other business metrics from working with end users
• Cleansed and enriched customer data hierarchy projects with cross-functional involvement
• Ensured data documentation on best practices is maintained and accessible to business users, including critical field identification and data standards
• Supervised underlying business rules and data sources for clients

ACHIEVEMENTS:
Developed and implemented client Geo Code program, which expanded small-to-medium client base 35%.

TECHNOLOGIES:
C, C++, Web Service, MS Excel VBA Macro, SharePoint 2007, Windows SQL 2000, Windows SQL Server 2005, Windows SQL Server 2008, IBM Rational Rose , Visual Studio 2005, SSIS, SSRS, C#, XML, HTML ,Java

Confidential, Moon Township, PA May 2006 - Aug 2006
FedEx Corporation is the second largest logistics services company, based in the United States. It is also 4th largest in the world.

Web Administrator

• Installed and maintained the Internet Information Services (IIS 6.0)
• Created Virtual Directories, adding security features to the web server and IIS 6.0
• Implemented web features such as dynamic buttons, and labels using Java
• Created E-Request forms for the intranet through ASP, ASP.net and VB.net
• Embedded E-Request forms with database and activated cookies and other web features
• Utilized MS Access 2003 and Oracle 9i/10g databases
• Wrote SQL commands according to the form data output

TECHNOLOGIES:
IIS 6.0, MS Excel VBA Macro , SharePoint 2003, Web Service, ASP, ASP.net, VB.net, Oracle 9i, Oracle 10g, Microsoft Access 2000, VB Script, MS Excel

EDUCATION:

• Masters, Computer Information Systems, Confidential, Newark, NJ, May 2009
• Bachelors, Computer Information Systems, Confidential, Clarion, PA, Dec 2006