SUMMARY:

• Business Analyst as Quality Assurance Analyst with over 7 years of diverse experience in Finance, Manufacturing, Public Service and Pharmaceutical industries.
• Proficient in interacting with business users, executives and technical team to elicit and analyze business requirements through Interviews, Requirement Workshops and Joint Application Development (JAD) sessions.
• Authored Detailed Business Requirement Documents (BRD) that included Functional Requirement Documents, Use Cases, Use Case Diagrams, Activity Diagrams employing UML techniques.
• Experienced in different Software Development Life Cycle (SDLC) methodologies like traditional Water Fall, V - Model and Agile Scrum.
• Experienced in developing interpersonal relationships with business and IT colleagues to get a thorough understanding of the constraints, needs, and perspectives of both the business users and the technical team.
• Extensive experience in preparing As Is and To Be process flow diagrams for accurate Gap Analysis.
• Experienced in using different Requirement Gathering techniques like Requirement Workshops, Organizing JAD’s sessions, passing questionnaires and interviewing stakeholders.
• Strong business acumen. Have solid Analytical, Problem Solving and Prioritization skills.
• Excellent verbal and written communication skills to keep business folks and team members apprised of goals, project status, issues, conflicts and their resolution.
• Solid experience in defining and elaborating user stories with validation and acceptance criteria based on business and system requirements.
• Sprint Planning meetings, daily scrum meetings, review meetings at the end of each Sprint and retrospective meetings.
• Experienced in creating Prototypes of solutions and presentations to the stake holders.
• Extensive experience in developing SQL queries for backend-testing and data analysis using ORACLE and SQL Server database using Left, Right and Full Outer Joins and different functions.
• Self-motivated with can-do attitude.
• Experienced in preparation of test plans, test strategy, test cases and all phases of testing like Functional Testing, Integration Testing, System Testing, User Acceptance Testing, Load and Performance Testing, Regression Testing and Baseline Regression Testing.
• Extensive experience in Defect logging, tracking and monitoring process until the final resolution and closure of defects.
• Extensive experience with testing tools HP QuickTest Pro/ UFT - Unified Functional Tester, HP Quality Center/ALM
• Solid experience in analyzing and documenting the workflow processes for financial processing and reporting.
• Extensive testing experience of SAP FICO, SD, MM, PP and Asset Accounting and general functionalities
• Ability to take a large and complex business problem, break that into components, perform technical analysis, and efficiently implement the solution.
• Experienced in using ServiceNow for incident management, new service requests, Change Request management, etc and Rally for user stories.
• Experienced in working with minimal or no supervision and deliver quality product.

TECHNICAL SKILLS:

• MS Word
• MS Excel
• MS Visio
• MS Power Point
• SAP
• HP-ALM
• ServiceNow
• Rally
• Share Point
• Solution Manager
• JIRA
• Bugzilla.

PROFESSIONAL EXPERIENCE:

Confidential, Lexington KY

Business Analyst/ QA

Responsibilities:

• Collaborated with stakeholders and system users to gather, analyze and document business requirements
• Prepared detailed Detail Business Requirement Document (DBRD) that included Business Use Cases, Activity Use Cases with Primary and Alternate Flows.
• Prepared Functional Requirement document based on business use cases, activity use cases and process flow diagrams.
• Scheduled and facilitated JAD meetings with product owner, SME’s, Solution Architect, System Application Analysts, Developers and QA team.
• Prepared meeting’s agenda, sent invitations, prepared project briefings and made presentations to the stakeholders.
• Documented and distributed meeting minutes, and tracked actions taken by different team members on action items.
• Performed Functional Analysis to understand interaction / dependencies between software application data, security controls and environment infrastructure.
• Participated in daily Scrum Meetings, Weekly Reviews and Retrospective Review Meetings.
• Documented User/Business Requirements in User Stories and ensured no requirement was missing in the Product Backlog.
• Ensured that there were no communication gaps between different stake holders regarding Requirements, Deliverables, Time Lines and Project Goals and milestones.
• Participated in preparation of Test Strategy and Test Planning meetings.
• Extensively used ServiceNow for incident management, new service requests, Change Request management, etc and Rally for user stories.
• Extensive experience in developing SQL queries for backend-testing and data analysis using ORACLE and SQL Server database using Left, Right and Full Outer Joins and different functions.
• Created detailed test cases with step by step instructions, preconditions, test data and expected result.
• Conducted functional as well as regression testing through use of test cases, to ensure new functionality has not compromised existing functionality. Made necessary redlines to include latest enhancements, changes, and/or reworks to allow traceability and ensure changes are monitored in the next test set.
• Ensured that all artifacts for projects required by QA were properly prepared as per best practices.
• Maintained the test logs, test reports, test issues and defect tracking using HP ALM (Quality Center) with strong emphasis on RCA (root-cause analysis) to determine where and why defects are being introduced in the development process.
• Proactively Participated in daily Scrum Standup Meetings, Weekly Reviews and Retrospective Review Meetings at the end of each Sprint and provided necessary input required for a quality product per CMMI standards.

Technologies/Tools used: MS Word, MS Excel, MS Visio, MS Power Point, SAP, HP-ALM, ServiceNow, Rally

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Elicited, Analyzed and documented Business Requirements.
• Worked closely with the business as well as technology stakeholders to analyze complex business processes.
• Engaged the stakeholders in effective communication through interviews and Joint Application Development sessions to understand business pain areas and needs/requirements.
• Prepared Business Use Cases, Activity Use Cases with process flow diagrams using UML.
• Prepared As Is and To Be processes and conducted the Gap analysis.
• Prepared Business Requirement Specification (BRS), User Requirement Document (URD) and Peer reviewed Requirements Document, SCR (System Change Request) documents before they were baselined.
• Provided LOE’s for both minor and major releases.
• Attended IT/QA kick-offs to get a good understanding on the new release.
• Developed comprehensive Test Plans for Major Releases and test cases for all releases.
• Designed and developed Test Scenarios and Test Cases based on Business requirements, technical specifications, and Use Cases. Conducted Smoke/Stability testing before full functionality testing.
• Performed UI Testing on the application web Interface and tested the functionality of each release based on the Requirements.
• Wrote SQL queries for backend-testing and data analysis using ORACLE and SQL Server database using Left, Right and Full Outer Joins and different functions.
• Reviewed and Monitored SIT Test Plan to ensure complete test coverage of the requirements and monitored/updated Requirement Tractability Matrix.
• Coordinated UAT - User Acceptance testing activities and reported progress.
• Tracked defects and facilitated defect review meetings with team members. Verified all the defect/trouble reports were closed prior to deployment in the multiple Environments.
• Developed detailed Test summary reports on the final outcome of every release.

Technologies/Tools used: MS Word, MS Excel, MS Visio, MS Power Point, SAP, HP-ALM

Confidential, Battle Creek, MI

SAP Business Analyst/ QA

Responsibilities:

• Defined and groomed the business and system requirements in user stories with validation and acceptance criteria in Rally.
• Collaborated with the SME’s for requirement elicitation and validation/acceptance Criteria thereof.
• Wrote the functional specifications.
• Worked with the ABAP team for development of new functionalities.
• Created test plans in accordance to the Business requirements, which describes the scope, focus, and approach of application
• Performed unit testing, integration, regression, End to End and performance testing and Demonstrated the functionalities to business owners and business IT teams before moving the transports to production environment.
• Handled post go live support issues.
• Prepared KT document and held KT sessions with the SME’s.
• Worked under Agile scrum methodology. Attended daily scrum meetings, periodic review meetings and at the end of each sprint Retrospective meetings for lessons learned.

Technologies/Tools used: MS Word, MS Excel, MS Visio, MS Power Point, SAP, HP-ALM, Rally

Confidential, Bridgewater, NJ

Business Analyst/ QA

Responsibilities:

• Elicited the requirements, Business processes, Process mapping design and established the working relationship with key stake holders and other business analysts.
• Developed URS, SRS, BRD, Functional specification and other artifacts to represent high level business requirements and scope of the project.
• Created, designed ideas using Process Maps, Wireframes, Prototypes, Storyboards, user flows and process flows and used expert level of Excel, Visio and Power Point presentation.
• Analyzed the gap between "As Is" and "To Be" and conducted business process reengineering/ modeling and optimization for the future developments.
• Efficiently Managed Several Projects successfully by involving in Design and Analysis.
• Excelled in guiding and documenting Stakeholders needs and goals into Use Cases/Requirements Documents.
• Analyzed and documented Stake holder's business requirements and processes in JAD Sessions through document analysis, interviews, workshops, and workflow analysis.
• Used Business Process Modeling Techniques like UML Diagrams, Flow Diagrams, Flow Chart,Work Flow Techniques.
• Worked as a Liaison between business and technical personnel to ensure a mutual understanding of processes and applications.
• Monitored progress of the projects to meet deadlines, standards and targets
• Participated in creation and execution of Test Plans, Test Cases, Test Scripts and UAT.
• Responsible for UAT project planning like creating test scenario, test plans, and test scripts explaining UAT scope, criteria and entry/exit strategy to team.
• Coordinated with onsite/offshore resources to fix defects during SIT and UAT in testing SAP FICO, Order 2 Cash and Purchase 2 Pay processes.
• Identified defects and performed root cause analysis by analyzing data quality issues, worked with development team in fixing issues. HP ALM was being used for logging, tracking and reporting bugs in the application.

Technologies/Tools used: MS Word, MS Excel, MS Visio, MS Power Point, SAP, HP- QC

Confidential, Roseville. CA

Business Analyst/ QA

Responsibilities:

• Interacted with the SME’s and Business IT team to gain an understanding of the business environment, technical context and organizational strategic direction.
• Collected, defined and organized detailed user and information technology requirements.
• Coordinated and collaborated with all stakeholders in analyzing business/user requirements to ensure plans and identified solutions meet customer needs and expectations.
• Acted as a liaison between client and technical solutions/support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
• Supported requirements management, change management processes and aspects of the businesscycle, including proposals, feasibility studies, and implementations.
• Created prototype wireframes for business solutions in development stage
• Developed test plans and use cases for completion of business solution deployment
• Created complex test case scenarios to be used in testing; monitored/oversaw the testing of business applications to verify that all client requirements are incorporated into the system release.
• Performed Functional, Positive and Negative Testing, Regression and End to End testing to validate that built was in conformance with the business requirements.
• Proactively monitored the defect logging and tracking until their resolution and closure. •Investigated the Software bugs and interfaced with developers to resolve technical issues.
• Ensured Project Plans, Test Plans, RTM, Defect summary and other artifacts were timely updated and complete.

Technologies/Tools used: MS Word, MS Excel, MS Visio, MS Power Point, SAP, HP-ALM

Confidential, Wilmington, DE

Business Analyst/ QA

Responsibilities:

• Gathered and documented the business/user requirements with a clear understanding of the scope, objective and the nature of the requirements at different stages of the lifecycle.
• Organized JAD sessions with the SME’s, Solution Architect, Development and QA teams in order to ensure accurate understanding of the business requirements, system’s capabilities and constraints and converted business requirements into functional requirements.
• Prepared Process Flow, Business Use case, Activity Use Case diagrams for better understanding of processes by all the stakeholders.
• Documented Use Case scenarios in various functional areas and designed UML Models that provided a graphical display of the processes.
• Involved in documenting and tracking Software Change and Modification Requests until the requests were tested by QC Team
• Developed and maintained Requirement Tractability Matrix to monitor and ensure complete Test coverage of all business requirements.
• Assisted QC team to ensure requirements are translated into executable Test Plans and strategies
• Performed Functional, Integration, Regression and system testing along with the QA team.
• Involved in data testing and User Acceptance Testing.
• Monitored the work on development and testing of processes by different project teams by conducting status meetings for each release.
• Prepared reports and documentation for each process for easier traceability and Audit.

Technologies/Tools used: MS Word, MS Excel, MS Visio, MS Power Point, SAP, Solution Manager, Share Point

Confidential, Oklahoma City, OK

SAP Business Analyst/ QA

Responsibilities:

• Elicited the requirements, Business processes, Process mapping design and established the working relationship with key stake holders and other business analysts.
• Developed URS, SRS, BRD, Functional specification and other artifacts to represent high level business requirements and scope of the project.
• Created, designed ideas using Process Maps, Wireframes, Prototypes, Storyboards, user flows and process flows and used expert level of Excel, Visio and Power Point presentation.
• Analyzed the gap between "As Is" and "To Be" and conducted business process reengineering/ modeling and optimization for the future developments.
• Configured Co codes and master data for customers, vendors and banks in SAP.
• Configured different payment terms for vendors and customers per business requirements.
• Designed and developed procure to pay process and prototyped to the client.
• Configured automatic payment program (APP) in SAP.
• Developed & executed Test scripts and Test cases for Functional, Integration and Regression testing.

Technologies/Tools used: MS Word, MS Excel, MS Visio, MS Power Point, SAP, HP-ALM

Confidential, Springfield, IL

SAP FICO Analyst/ / QA

Responsibilities:

• Interacted with the key business users/process owners for requirements gathering. Documented and analyzed business processes and mapped them into SAP. Held JAD sessions.
• Configured Chart of Accounts, Accounts groups, Number Ranges, and global settings in the areas of FY, Posting Periods and FSG according to business requirements.
• Customized and configured the FI-AP and AR modules involving creation of accounts groups, tolerances, account determination and payment terms.
• Configured New Dunning Procedures with new wordings for dunning letters.
• Configured automatic payment program for check run including bank determination, house bank, and payment methods and check lots.
• Prepared test scripts, conducted unit testing and regression testing to validate processes.
• Maintained rates and accounts for foreign exchange rate differences and cash discount. Defined accounts for realized/unrealized gain/loss due to foreign currency valuation.
• In Asset Accounting configured Chart of Depreciation, Depreciation areas and account determination settings for acquisition, transfer and retirement of assets.
• Defined new depreciation areas as per business needs and configured new depreciation keys for state tax and bonus depreciation.
• Did unit testing and integrated testing for all asset transactions.
• Prepared end users documents for all asset accounting transactions and assisted/facilitated end users during the UAT.

Technologies/Tools used: MS Word, MS Excel, MS Visio, MS Power Point, SAP, HP-ALM, ServiceNow, Rally