SUMMARY:

• Business Analyst /Salesforce Business Analyst with 7 years of extensive experience in domains such as Inventory Management, Supply Chain, IT and Healthcare domain.
• Experienced in full Software Development Life Cycle (SDLC) using Waterfall, Agile (Scrum) and other hybrid system development methodologies.
• Extensive experience in elicitation techniques like interviewing, questionnaires, guided brainstorming, analyzing, specifying and verifying Business and Functional Requirements
• Used excellent listening and verbal communication skills to facilitate and participate in Joint Requirements Sessions (JAR) and Joint Application Development (JAD) sessions with product owners, SMEs, Scrum Master, Development team and other stakeholders.
• Excellent technical knowledge in preparing Business requirements document (BRD), Use Case Document, Functional Requirement Document (FRD), Software Requirements Specification (SRS).
• Expertise in Creating Business Process Modeling Notation (BPMN), Context Diagrams, and Unified Modeling Language (UML) diagrams such as Use Case diagrams, Activity diagrams, Class diagrams and Sequence diagrams using MS Visio.
• Good knowledge of HIPAA (Health Insurance Portability and Accountability Act).
• Extensive hands - on SFDC Administrative experience in creating and managing Apps, Page Layouts, Search layouts and generation of email templates as per application requirements and extensive experience on customer portals and communities.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, junction objects, master-detail relationships and lookup relationships.
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Conducted meticulous GAP analysis while successfully reengineering key business processes to increase operational efficiency and alignment of business unit objectives
• Created of visual artifacts such as mock ups and wireframes to communicate approach to business stakeholders and developers for mobile and web applications.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Participated in UX/UI workshop to suggest and document User Experience to make necessary UI changes
• Coordinated between Quality Assurance testing team, conducted User Acceptance Testing (UAT) and documenting Test Cases.
• Experience in handling multiple projects at a given time, capable of forming and maintaining positive and productive working relationships with internal and external team.

TECHNICAL SKILLS:

Methodology: SDLC, Waterfall, Agile, Scrum, JAD

Languages: Java, Basic, Visual Basic 5.0/6.0, SQL, JSON, JavaScript

Workflow/Scenario Tools;: Rational Rose, MS Visio

Project Management Tools: MS Project, Clarity, TFS (Team Foundation Server), HP Quality Center

Content Management Tools: SharePoint, SVN, Confluence

Requirement Tracking: Rational RequisitPro, Rally, Version1, JIRA, Mingle

Operating System: Windows95/98/NT/2000/XP, UNIX

Databases: SQL Server 2000/2005, Oracle 8i/9i/10g, MS-Access, Oracle SQL developer

Office Suites: Microsoft word, Microsoft Excel, MS Power Point, Adobe Acrobat

Wireframes / Mockups: Axure RP, Balsamiq, iRise, JustInMind

Analytics Tools: Tableau, Tea Leaf, IBM Cognos

Accessibility Tools: JAWS, NVDA

CRM: Salesforce

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Salesforce Business Analyst

Responsibilities:

• Created process flow diagrams of case management to picture case intake, acceptance and resolution.
• Interviewed business stakeholders to gather requirements and analyzed their needs, questions, concerns including change requests for CRM implementation and upgradation .
• Carryout Requirement elicitation, scrum calls, sprint planning, management of product backlogs, documentation of product acceptance criteria and release management.
• Created use cases to capture the descriptive and visual representation of requirements and workflow diagrams to attain visibility in workflow
• Discussed with the PM to discuss IT project progress, open action items, and next steps/milestones to meet the goals.
• Coordinated with the business to gather the requirements for the roles, profiles, case routing, queues and reported that to the system admin.
• Ensured proper requirement engineering with requirements that are clear, complete, concise, verifiable and traceable.
• Created data mapping document for migrating and mapping data from Enterprise reporting services (legacy System) to Salesforce.
• Gathered and organized reporting requirements for the MassHealth reports for external processes.
• Communicated with the team members on the outstanding development activities
• Performed a walkthrough of the portals with the team, business stakeholders and weighed their concerns and queries
• Coordinated with the SQA on the fields of case management, addressed risk, issues, concerns and what have to be checked and what is critical to check.
• Created Salesforce.com based reports and dashboards showing data quality gaps and inconsistencies.
• Trained BI to understand salesforce for BI Integration project.
• Gathered requirements for integrating third art app; Glance co - browse to aid our support reps.
• Created reports and dashboards in service now to keep track of the activities that are performed and gauge the performance of the team
• Providing recommendations and best practices to resolve data issues and applying those recommendations to data in Salesforce.
• Created and worked on Kanban board in Service now to help facilitate tracking of the activities
• Consistently worked and closely coordinated with my team lead to work on refining the team workflow. The aim was to make the process more transparent and organized to both business and our manager.
• Worked as TFS Admin and created stories and consistently managed the team's backlog and storyboard.
• Met with the team members on a regular basis to get their feedback on what is best for the team, minimized conflicts and scrutinize the problem areas and come up with the best solution to put in place.

Environment: User Acceptance Testing (UAT), Rational Clear Quest, MS Access, Windows, Rational Test Manager, MS Office.

Confidential, Los Angeles, CA

Salesforce Business Analyst

Responsibilities:

• Interacted with business users for gathering requirements, analysis, design and development.
• Led multiple Salesforce.com projects including custom solutions as well as migration from Lotus Notes/SharePoint to Salesforce.com.
• Responsible for Setting up Login Restrictions and Resetting the User Passwords.
• Customize Page Layouts for Accounts, Opportunities and Contacts depending upon Users roles and groups.
• Led extensive requirement gathering sessions and delivered comprehensive Business and Functional Requirement Documents that included complex validation rules and screen specifications for the Salesforce.com application.
• Created Business Rules Spreadsheet (BRS) and Requirement Traceability Matrix (RTM) to track requirements and map requirements to test cases.
• Designed and deployed custom tabs, validation rules, workflow rules, custom dashboards, page layouts, portal documents and custom views to assist power users better utilize the Salesforce.com application.
• Create HTML Email templates and Visual Force email templates.
• Participate in Data Migration activities and guide end users about the functionality of salesforce.
• Created user roles, profiles and personnel accounts in production and sandbox environments.
• Customized standard objects like Contacts, Opportunities, Products, Issues, Cases, Leads, Campaigns per business needs.
• Led User Acceptance Testing (UAT) with business stakeholders, worked as a liaison on behalf of technical teams to address defect triage and fixing.
• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.
• Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Types, Picklist, Dependent Pick lists, List views.
• Established objects relationships between various objects using Master - Detail, Lookup, self and Junction objects.
• Performed configuration like creating Users, Profiles, Roles, Field-level security and sharing rules.
• Created Visual force tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Created email templates and customized inbound emails using email-to-case.
• Used Data Loader tool for migration and used Dupe blocker for cleaning of data into salesforce.
• Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects. .

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Dashboards, PowerPoint, Visio sales performance management software Workflow and Approvals, Reports, Custom Objects, Email Services, SOQL, SOSL, JIRA.

Confidential, Los Angeles, CA

Business Systems Analyst

Responsibilities:

• Project was implemented using Agile Scrum Methodology.
• Worked closely with the business teams and project teams and understood the existing application process.
• Facilitated requirement gathering sessions with the Business Users to get a better understanding of the Business Processes and to create process flows and mockups.
• Created Business Process Modeling Notation (BPMN) to help bridge communication gaps that exists between the various departments within an organization.
• Created Business Requirement document (BRD) and Functional Requirement document and maintaining the Requirement Traceability Matrix (RTM) related document.
• Arranged walk - through sessions with the user group to confirm that all the requirements have been captured and obtained Sign off on all the documents.
• Used Interactive visualize simulation using iRise for simulation of business application design.
• Interacted with clients to finalize the product screens and contents through Joint Application Design (JAD) sessions.
• Validated and created the test case documents and conducted walk-through with the business users for any changes required.
• Used SharePoint for Business Case Analysis.
• Developed Use Case Diagrams to show users and systems interaction for new product functionality.
• Developed screen Mockups to visualize functionalities in meeting with Product Owner, Customers and Development team.
• Monitored Business partner expectations through active involvement and communication throughout the life cycle of the project (Showcased at the end of every sprint)
• Elicited business requirements from subject matter experts and line of business by writing user stories and acceptance criteria resulting in a clearer, more detailed and more complete understanding of project deliverables.
• Developed the product backlog along with Product Owners
• Analyze requirement dependencies and negotiate priorities with product owner.
• Created Product Backlog, Sprint Backlog and managed User stories.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Guide the development teams to break down large and complex user stories into simplified versions for execution
• Test the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Experienced with Accessibility Testing Tools such as JAWS and NVDA.

Environment: MS Visio - 2013, Microsoft Project, SQL Server Management Studio, iRise, Microsoft word, Microsoft Excel, MS Power Point, BPMN, RTC, RQM, Rational Requisite Pro, Axure, Balsamiq mockups, Clarity, SharePoint, JAWS, NVDA.

Confidential

IT Business Analyst

Responsibilities:

• Project was implemented using waterfall methodology.
• Acted as Liaison between business users, development team and senior management to collect and analyze product/customer s requirements and transferred the same to relevant stakeholders for product implementation.
• Facilitated requirement elicitation sessions with stakeholders to deliver product s functional requirements like screen, interface, UI and workflow designs.
• Performing usability testing and organizing focus groups to discuss and ensure effective adoption of feedback to improve the usability of the mobile applications and web based applications.
• Designed Wireframes(Mockups) through iRise which allowed development of variations of a layout to maintain design consistency throughout the mobile E - Commerce site
• Prepared accurate and detailed requirement specifications documents, user interface guides and functional specification documents using Confluence.
• Modified the existing workflows based on the clients need and designed the same using industry specific tools like MS Visio Etc.
• Work with Quality Assurance teams to review the test cases and test the products.
• Worked with business team to carry out User Acceptance Testing (UAT).
• Interacted with developers & QA members of team to identify, prioritize and resolve defects using JIRA.

Environment: JIRA, Confluence, SQL Server Management Studio, iRise, Microsoft word, Microsoft Excel, MS Power Point, Team Foundation Server (TFS), RTC, RQM, Rational Requisite Pro, Axure RP, Balsamiq mockups, Clarity.

Confidential

Responsibilities:

• Proficient in effectively analyze business problems and translate into technical requirements.
• Strong relationship building experience with stakeholders - customers, partners, and investors.
• Ability to build and hold strong relationships across a decentralized organization.
• Created profiles and roles based on organizational role hierarchy, implemented record level and field level security and configured their sharing settings.
• Mass uploaded data into salesforce using data loader that was previously existing on an excel sheet.
• Used organization security, network-based security and session security to implement platform security.
• Prepared the Data Modeling Design.
• Extensive experience in Salesforce automation leveraging the force.com platform. Creating workflows, approval process, processes and flows to implement and automate the business logic in order to accomplish the business requirements.
• Providing support to users and managed tickets assigned in Jira.

Environment: Saleforce.com platform, Force.com IDE, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Jira.