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Lead Business Analyst Resume

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SUMMARY:

  • Business Analyst with over seven years of experience in the Healthcare industry and over five years of experience in the field of information systems services.
  • Majority of information systems services experience has been involved with the definition, design, development and implementation, in a Business Analysis role, of application software for Confidential.

TECHNICAL SKILLS:

Functional  Skills: Requirements Analysis| Responsive Design | S508 Requirements| SDLC | Requirements Gathering| Agile Methodologies | Software Documentation | Business Process | Workflow Diagrams | Wireframes

Tools &  Technologies: JIRA | Confluence | MS - Visio | Snagit | MS-Word | MS-Excel | MS-PowerPoint | ALM | Share Point Care Central | PeopleSoft |Business Objects

PROFESSIONAL EXPERIENCE:

Confidential

Lead Business Analyst

Responsibilities:

  • Lead the elicitation and review of requirements with stakeholders
  • Create/manage requirements in JIRA
  • Utilize Agile development to manage product backlog for prioritization and tracking user stories
  • Define processes and procedures for analyst staff to ensure assignments are completed efficiently and accurately
  • Mentor analyst staff on project direction, defining project deliverables, creating/maintaining project deliverables
  • Facilitate weekly meetings with Business Analyst team to discuss status of deliverables and inform members of project updates

Confidential

Senior Business Analyst

Responsibilities:

  • Collaborated with key process owners across the organization to plan, lead and implement strategic business improvement processes, policies and procedures
  • Created/managed requirements in ALM and generated requirement documents
  • Designed and developed documentation including procedures, process flow diagrams, work instructions, and protocols for processes
  • Collaborated with product IPT team across the various development phases to ensure enhancements/changes were implemented and tested according to requirements
  • Defined/optimized business processes and translated them into requirements
  • Created requirement documentation and verified business requirements
  • Utilized Agile development to manage product backlog for prioritization and tracking user stories

Confidential

Senior/Lead Business Analyst

Responsibilities:

  • Designed, customized and implemented several CMS websites in an Agile environment
  • Utilized JIRA to create and manage user stories
  • Led daily Scrum meetings with project members
  • Updated, created, and peer reviewed release specific project documentation
  • Responsible for delivery of release specific project documentation to client
  • Participate in Section 508 reviews
  • Participated in JAD meetings
  • Mentored analyst staff on administrative activities, project direction, project organization, defining project deliverables, creating/maintaining project deliverables
  • Point of contact, amongst all levels of staff members, on project related inquiries
  • Communicated effectively to management (Release Managers, Project Manager, BA Manager, and Technical Leads) in a timely manner

Confidential .

Lead Business Analyst

Responsibilities:

  • Communicated project related issues to client in timely manner
  • Mentored analyst staff on administrative activities, project direction, project organization, defining project deliverables, creating/maintaining project deliverables
  • Point of contact, amongst all levels of staff members, on project related inquiries
  • Communicated effectively to management (Release Managers, Project Manager, BA Manager, and Technical Leads) in a timely manner
  • Facilitated weekly meetings with Business Analyst team to discuss status of deliverables and inform members of project updates

Confidential

Business Analyst

Responsibilities:

  • Subject Matter Expert (SME) on various components of the PQRS and eRx system, to include PQRS/eRx payments and eRx Payment Adjustment
  • Reviewed requirements documents to gain a complete understanding of clients’ needs and accurately describe such to Design, Development and Testing teams
  • Analyzed Business Process Models for further clarification of requirements
  • Created diagrams and utilized CMS templates to document project objectives
  • Decomposed high-level business and user requirements into a Product Technical Document
  • Developed use case documents to outline system with respect to users
  • Created/maintained user manuals for products utilized by end users
  • Web Page Modeling and Design
  • Facilitated meetings with appropriate staff to understand the impact of system modifications
  • Participated in technical reviews as needed
  • Worked closely with Testing and Validation teams to coordinate and manage defect analysis
  • Participated in management meetings on behalf of Business Analyst Manager during absence
  • Facilitated training sessions with Inquiry Support staff members

Confidential

Business Billing Office Specialist

Responsibilities:

  • Input patient visit data into the billing system to ensure accurate and timely billing and payroll processes
  • Processed payroll activity logs and validate visits with presence of clinical note for 15 clinicians to ensure accuracy
  • Maintained tracking system for physicians’ orders to maintain compliance in the billing processes
  • Input client data to 485/486 Plan of Care with scrupulous attention to detail and high level of accuracy for admissions and re-certifications

Confidential

Admissions Business Analyst

Responsibilities:

  • Designed automated admission and referral tracking system to enhance and improve admissions processes, which was implemented across the region
  • Coordinated with management to develop standard operating procedures for front office staff
  • Created standard operating procedure manuals
  • Worked closely with Administrator to develop and maintain processes for companywide program
  • Utilized Care Central to accurately input and maintain resident data for 150+ bed facility

Confidential

Management Trainee - Quality Assurance

Responsibilities:

  • Utilized PeopleSoft CRM to facilitate QC audits, while assuring adherence to company Standard Operating Procedures
  • Managed Quality Control auditing progress through weekly examination of Business Objects reports
  • Identified, compiled and analyzed inconsistencies in vendor data for the creation of standardized policies & procedures
  • Gained valuable knowledge of Business Process Management through training sessions geared towards Confidential ’s daily processes
  • Conducted time studies, with the use of Lean Office principles, to improve efficiency within various departments by eliminating waste and non-value added activities

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