SUMMARY:

• Business Analyst with over seven years of experience in the Healthcare industry and over five years of experience in the field of information systems services.
• Majority of information systems services experience has been involved with the definition, design, development and implementation, in a Business Analysis role, of application software for Confidential.

TECHNICAL SKILLS:

Functional  Skills: Requirements Analysis| Responsive Design | S508 Requirements| SDLC | Requirements Gathering| Agile Methodologies | Software Documentation | Business Process | Workflow Diagrams | Wireframes

Tools &  Technologies: JIRA | Confluence | MS - Visio | Snagit | MS-Word | MS-Excel | MS-PowerPoint | ALM | Share Point Care Central | PeopleSoft |Business Objects

PROFESSIONAL EXPERIENCE:

Confidential

Lead Business Analyst

Responsibilities:

• Lead the elicitation and review of requirements with stakeholders
• Create/manage requirements in JIRA
• Utilize Agile development to manage product backlog for prioritization and tracking user stories
• Define processes and procedures for analyst staff to ensure assignments are completed efficiently and accurately
• Mentor analyst staff on project direction, defining project deliverables, creating/maintaining project deliverables
• Facilitate weekly meetings with Business Analyst team to discuss status of deliverables and inform members of project updates

Confidential

Senior Business Analyst

Responsibilities:

• Collaborated with key process owners across the organization to plan, lead and implement strategic business improvement processes, policies and procedures
• Created/managed requirements in ALM and generated requirement documents
• Designed and developed documentation including procedures, process flow diagrams, work instructions, and protocols for processes
• Collaborated with product IPT team across the various development phases to ensure enhancements/changes were implemented and tested according to requirements
• Defined/optimized business processes and translated them into requirements
• Created requirement documentation and verified business requirements
• Utilized Agile development to manage product backlog for prioritization and tracking user stories

Confidential

Senior/Lead Business Analyst

Responsibilities:

• Designed, customized and implemented several CMS websites in an Agile environment
• Utilized JIRA to create and manage user stories
• Led daily Scrum meetings with project members
• Updated, created, and peer reviewed release specific project documentation
• Responsible for delivery of release specific project documentation to client
• Participate in Section 508 reviews
• Participated in JAD meetings
• Mentored analyst staff on administrative activities, project direction, project organization, defining project deliverables, creating/maintaining project deliverables
• Point of contact, amongst all levels of staff members, on project related inquiries
• Communicated effectively to management (Release Managers, Project Manager, BA Manager, and Technical Leads) in a timely manner

Confidential .

Lead Business Analyst

Responsibilities:

• Communicated project related issues to client in timely manner
• Mentored analyst staff on administrative activities, project direction, project organization, defining project deliverables, creating/maintaining project deliverables
• Point of contact, amongst all levels of staff members, on project related inquiries
• Communicated effectively to management (Release Managers, Project Manager, BA Manager, and Technical Leads) in a timely manner
• Facilitated weekly meetings with Business Analyst team to discuss status of deliverables and inform members of project updates

Confidential

Business Analyst

Responsibilities:

• Subject Matter Expert (SME) on various components of the PQRS and eRx system, to include PQRS/eRx payments and eRx Payment Adjustment
• Reviewed requirements documents to gain a complete understanding of clients’ needs and accurately describe such to Design, Development and Testing teams
• Analyzed Business Process Models for further clarification of requirements
• Created diagrams and utilized CMS templates to document project objectives
• Decomposed high-level business and user requirements into a Product Technical Document
• Developed use case documents to outline system with respect to users
• Created/maintained user manuals for products utilized by end users
• Web Page Modeling and Design
• Facilitated meetings with appropriate staff to understand the impact of system modifications
• Participated in technical reviews as needed
• Worked closely with Testing and Validation teams to coordinate and manage defect analysis
• Participated in management meetings on behalf of Business Analyst Manager during absence
• Facilitated training sessions with Inquiry Support staff members

Confidential

Business Billing Office Specialist

Responsibilities:

• Input patient visit data into the billing system to ensure accurate and timely billing and payroll processes
• Processed payroll activity logs and validate visits with presence of clinical note for 15 clinicians to ensure accuracy
• Maintained tracking system for physicians’ orders to maintain compliance in the billing processes
• Input client data to 485/486 Plan of Care with scrupulous attention to detail and high level of accuracy for admissions and re-certifications

Confidential

Admissions Business Analyst

Responsibilities:

• Designed automated admission and referral tracking system to enhance and improve admissions processes, which was implemented across the region
• Coordinated with management to develop standard operating procedures for front office staff
• Created standard operating procedure manuals
• Worked closely with Administrator to develop and maintain processes for companywide program
• Utilized Care Central to accurately input and maintain resident data for 150+ bed facility

Confidential

Management Trainee - Quality Assurance

Responsibilities:

• Utilized PeopleSoft CRM to facilitate QC audits, while assuring adherence to company Standard Operating Procedures
• Managed Quality Control auditing progress through weekly examination of Business Objects reports
• Identified, compiled and analyzed inconsistencies in vendor data for the creation of standardized policies & procedures
• Gained valuable knowledge of Business Process Management through training sessions geared towards Confidential ’s daily processes
• Conducted time studies, with the use of Lean Office principles, to improve efficiency within various departments by eliminating waste and non-value added activities