SUMMARY:

• Highly motivated, experienced and disciplined business professional with 8+ years of work experience in business system analysis.
• Exceptional facilitation and analytical skills with commitment to excellence in service.
• Strong oral and interpersonal communication skills with the ability to interact with all levels of management.
• Excellent problem solving and decision - making skills with sound business acumen.
• Well-versed with business process analysis and elicitation techniques.
• Extensive knowledge of System Development Life Cycle (SDLC) methodologies like Agile Scrum and Waterfall.
• Thorough knowledge of Business Process flows, Business Process Analysis and techniques for Process Automation, Improvement and Reengineering.
• Familiar with various business automation tools, knowledge of object-oriented designs, data warehouse/business intelligence principles, waterfall & agile methodologies and various programming languages. 
• Robust knowledge in conducting business user interviews, requirements gathering, analyzing, drafting surveys/questionnaires
• Solid experience in compilation of vital documents like Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)
• Proficiency in tracking and managing requirements through Requirement Traceability Matrices (RTM).

TECHNICAL SKILLS:

Requirements Management: MS Visio, MS Project Plan, MS Office 365, MS Excel, MS PowerPoint

Project Management Tool: Atlassian JIRA, Confluence, Basecamp, At Task

Methodologies: Agile Scrum and Waterfall

Software: R Studio, Student Information Systems, Shibboleth Single Sign On, SharePoint, Microsoft Dynamics CRM

Operating Systems: Windows 8.1/8/7/NT/XP/Vista/2003, Mac OS X, Unix Shell Scripting

Database: SQL Server, Oracle PL/SQL Technologies, SSRS

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Sr. Business System Analyst

Responsibilities:

• Responsible for implementation and support of various products in multiple areas in the university including Student information system, Student conduct system, PeopleSoft HR system, ResLife, Institutional research board, applicant tracking system, Access Management and International student system.
• Coordinating with the vendor and the client to vet new software for their offices.
• Working with the faculty and the student service directors to coordinate student progress reporting.
• Developing the UNIX shell script for the secure file transfer process to the cloud vendors.
• Working with the data management team to create the Data views and the DataStage process to pull the student, faculty, course, and academic data.
• Understanding customer requirements and selecting the software that best suits their need.
• Implemented appointment scheduling software for the tutoring center, cloud-based test booking software for the student disability services and cloud software for the student conduct office.
• Upgraded the existing hosted desktop based student conduct system to the new cloud system.
• Implemented online institutional research board software so that researchers could submit their human studies to the Office of research protection.
• Working with the vendor to transfer historical legacy data from the existing UIS to the new system.
• Creating the project status report and meeting with the senior project management team on weekly basis.
• Proactively communicate and collaborate with the customers to analyze their needs and functional requirements and deliver the artifacts as requirement documents using standard templates.
• Interact daily with development teams, business analysts and cross-functional business teams to ensure the smooth delivery of the business solution and all deliverables.
• Collaborating on training needs, and communicating to project teams, vendors, and key stakeholders.
• Expertise in conducting and participating different types of testing, including Integration, System, Functional, GUI, Regression, Performance and User Acceptance Testing (UAT).

Environment: Agile, MS Office, SQL, JIRA, Confluence, Shibboleth, R studio, SQL Server Reporting Service, Cloud integration, Data Migration, Wireframe.

Confidential, Boston, MA

Business Analyst

Responsibilities:

• Developed, planned, and implemented short and long-term goals, including organizing, prioritizing, and scheduling work activities for development.
• Collaborating with designers on wire-frames, interactions and user flows.
• Liaise with consultants and managers to document business processes effectively.
• Joined the development team and database administrators in deciding the universe specifications, reporting procedures and formats.

Environment: Agile, Windows 7, MS Office, SQL Server.

Confidential

CRM Technical Consultant

Responsibilities:

• Mocking up specifications for our overseas development team, and facilitating the completion, testing and deployment.
• Building the CRM forms, screens, and views, as well as workflows and reports around the customer, needs for an interface.
• Performed gap analysis on the client’s requirements and the functionality within Microsoft Dynamics CRM.
• Creating data migration and integration mappings.
• Guiding projects along through daily communications with the customer or project manager.
• Acting as a technical SME for the customer and internal teams on Dynamics CRM projects (implementations, customizations, migrations, and more) and advising customers on best practices for CRM, development or integration processes.
• Supporting the application post go-live during system setting and fixing applications issues

Environment: Waterfall, MS Office products, SQL Server, SSRS, .Net, Microsoft Dynamics CRM

Confidential

Technical Support Analyst

Responsibilities:

• Collecting, analyzing and summarizing development and support issues
• Developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code, participated in integration testing, functional testing, and UAT testing.
• Planning and performing data migration into brand-new systems, expedite technical support to the customers, installing critical applications and configuring across all the environments, creating technical and business reports for significant application and implementing vital enhancement.
• Development, Maintenance and Updating of UNIX Shell Scripting.
• Worked closely with internal customers analyzing problems, and created and maintained reports using SSRS Reports and SQL server.

Environment: Waterfall, MS Office products, UNIX shell Scripting, SQL Server, SSRS.