Business Analyst Resume
Columbus, OH
SUMMARY:
- More than 20 years of Total IT experience and 12 years of combined SAP CRM/ERP experience.
- Worked in many full life cycle implementations in High Tech, Manufacturing, Public Sector, Revenue, Utility, Finance, TELCO and Electronic Tolling domains in various roles.
- Hands on knowledge in SAP CRM/ECC (SD) SFA, OTC, Middleware, Web UI, Marketing and Service, Having good working knowledge of SAP C4C/Hybris Commerce, and Integration with on - premise CRM/ERP
- Worked with stakeholders and business process owners to identify their pain points in respective functionalities/process areas and recommended best practices to their business process improvement. Translated functional requirements, and created functional design documents in CRM & ERP.
- Helped & Supported Sales, Pre-sales and Training teams in creating Presentations, discovery analysis, Product demo/Presentation, Prototypes, Proposal activities and training materials in SAP Hybris, SAP C4C, SAP S/4 HANA and On premise SAP CRM solutions
- Involved in Customer facing activities such as Requirement gathering, Requirement analysis, Facilitating Workshops, Brainstorming, and JAD Sessions, Benchmarking, Observations, Scoping, As-Is/To-be analysis, Fit-Gap analysis, Knowledge transfer, Change Management, Risk Analysis, Test Plan creation, Test Scripts, Test Execution, Test Defect Tracking and Production Support
- Involved in Master data management, Data conversion/Migration, Cutover/Deployment, Workflow, Data Analytics, Business role creation, End user support & training in large-scale ERP & CRM integration projects.
- Involved in ERP Product Evaluation & Assessment, Process Visualization, Business rule creation, Business Process Work flow and Business Process improvement
- Good understanding of the full life cycle of operations (IS-PS) and Procedures such as Tax Payer Registration, Accounts and Contact management, Case Creation, Auditing, Collections, Dunning, Correspondences, Returns, Payments, ICRs, TPM, MDF
TECHNICAL SKILLS:
Technology Tools: MS Office (Word, Excel, Visio, Power Point, Outlook, Access, Project), ARIS
Database: Oracle, DB2, SQL Server, Sybase, MS-Access
Reporting: Actuate, Crystal, Business Objects, BEX, SAS, Tableau
User Interface: Web UI, Portals, CIC (Win Client & Web Client)
Programming: ABAP, COBOL & Java, SQL Plus, SAS
Methodology: ASAP, AGILE, SDLC, HPQC, Solution Manager
Tools: Sales: Opportunity, Quotation, Order Management, Account & Contacts, Interaction Center
Marketing: Segmentation, Target Group, ELM, Lead Management, TPM, MDF and Campaign
Service: IBase, Service Request, Service Order, Service Ticket, Case Management
Cloud: SAP Hybris Commerce, SAP C4C (Sales), S/4 HANA
Integration: SAP CRM-ECC, SAP CRM-HR, SAP CRM-MS Outlook Groupware Integration
ERP: SAP ECC5.0/6.0, SAP CRM 5.0/2007/7.0, BW/BI, IS-U, IS-PS, PSCD, TRM, TPM, OTC, SFA
PROFESSIONAL EXPERIENCE:
Confidential, Columbus, OH
Business Analyst
Confidential, Malvern, PA
Sr. SAP CRM Functional Consultant
Confidential
SAP CRM Business Process Specialist
Confidential
Business Process Dev. Lead/Manager
Confidential
Managing Consultant
Confidential, Latrobe, PA
SAP CRM Functional Consultant
Confidential, Malvern, PA
SAP CRM/SD Functional Consultant
Confidential, New York, NY
Sr. Programmer Analyst
Confidential, Cincinnati, OH
Sr. Programmer Analyst
Confidential, Hayward, CA
Sr. Programmer Analyst
Confidential, Phoenix, AZ
Sr. Programmer Analyst/Datawarehouse