SUMMARY:

• Dedicated and hardworking professional with an MBA in Information Systems and Over 8 years of experience in Business Systems Analysis, Requirements Analysis, Data Analysis and User Acceptance Testing and End User Training
• Worked with leading Retail, Media& Entertainment, IT Banking, Healthcare and Mortgage Clients during my tenure as Business Analyst / Requirements Analyst
• Continually learns about existing and new business processes and applications, and applies that knowledge when writing requirements
• Experienced in Business Process Modeling, Data Flow Modeling, Object Modeling, Work Flow Analysis, Use Case Analysis
• Experience in gathering user requirements, analyzing needs and translating them into business requirements
• Experience in creating Source to Target Mapping Documents for the ETL Teams, based on the requirements
• Extensive experience with process modeling using UML, Flow Charts, Task Diagrams, Sequence Diagrams and Activity Diagrams,Usecase and Class Diagrams.
• Extensively used tools such as Rational Rose, Rational Requisite Pro, UML, MS Visio, MS Project, MS Office, MS Access, Rational Unified Process (RUP), Data Modeling and Mapping, and Design using UML
• Proficient in performing Gap Analysis and Impact Analysis
• Experience in reviewing Test Procedures, defining Test Cases, reviewing and maintaining Test scripts, analyzing bugs and interacting with team members in fixing errors
• Experience in using HP Quality Center for defect management
• Experience in Performing User Acceptance Testing (UAT) and documenting the Test Results for Audit Purpose
• Strong experience in back - end programming with Oracle PL/SQL and understanding of database concepts and UNIX Commands
• Proven capability to get up to speed quickly on complex issues and leverage versatility in the industry to bring together the business side and technology side and get things done
• In depth knowledge of the Software Development Life Cycle(SDLC) and a complete understanding of various phases involved in SDLC
• Varied work experience in Agile Scrum and Waterfall environments
• Well versed with Project Management tools like MS-Project for status reporting and planning; Microsoft Visio, Microsoft Office
• Co-ordination with Business, Developers, Testing Team and End Users
• Good communication, analytical, interpersonal and presentation skills
• Expert at managing and working in multiple projects simultaneously

TECHNICAL SKILLS:

Methodologies:: Waterfall, UML,SDLC, Agile.

Modeling Languages: UML(Usecase,Class,Activity,Sequence,Collabration)

Microsoft Tools:: ,MS Office 2007 (Word, Excel, Power Point, Outlook),.

Visual Modeling Tools:: MS Visio, UML, Requisite Pro,Rational Rose,Windows7

Testing/Defect tracking tools: Rational Test Manager, Rational Clear Quest, Clear case, Rational Manual Tester, HP Quality Center, Mercury Test Director, Win runner, Quick Test Professional(QTP)

Process Tools:: Rational Unified Process(RUP), Agile Unified Process and Waterfall.

Databases:: SQL Server 2000, MySQL, DB2, MS-Access.

Web Tools: Dream Weaver, Adobe, Photoshop, HTML5, CSS3, LES

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte,NC

Business Analyst

Responsibilities:

• Responsible for defining the scope of the project and gathering Business Requirements
• Performed Gap and Risk analysis of existing system and evaluated benefits of new system.
• Designed and reviewed different comprehensive data reports using MS Access and MS Excel
• Extensively used UML based Methodology to create the Business Object Model
• Reviewed Technical Designs created by the development teams and validated them against functional specifications and provided useful suggestions
• Created Source to Target Mapping Documents based on the Business requirements and System requirements documents
• Worked with QA team to create Test Plan and Test Cases for User Acceptance Testing
• Entered the various defects found during System Testing and User Acceptance Testing in BugZilla updated the status of the defects in Bugzilla periodically, based on the progress
• Coordinated work plans between project manager and client using MS Project
• Created documentation for training and Help Desk teams
• Involved in Project Management activities like documentation and implementation throughout the project lifecycle

Environment: MS Outlook, MS Office, Agile Scrum, Quality Center, UML, Oracle, MS Visio, MS Project,.Rational Rose, Bugzilla

Business Analyst

Responsibilities:

• Articulated business requirements from user interviews, and discussions with SME’s to define ‘AS IS’- ‘TO BE’ process & Gap Analysis.
• Ajile Scrum to configure and develop process, standards, and procedures.
• Conducted JAD sessions with stakeholders to gather the requirements.
• Complete and thorough testing for the entire software life cycle and across client server and web platforms, including version and change control.
• Played a substantial role in the process definitions and business and functional requirements gathering, in an effort to develop a practical technology solution for automating sales methodology.
• Wrote Functional Requirement Specification (FRS) and User Requirement Specification (URS).
• Acted as a liaison between the business team and technical team, was instrumental in resolving conflicts between them.
• Performed execution of test cases manually to verify expected results.
• Involved in Project Management including documenting and scheduling in the system life cycle.
• Analyzed Business requirements and System specifications.
• Worked closely with the QA and developers to clarify/understand functionality, resolve issues, nail down bugs and resolve them, provide feedback and find tune the entire development process.
• Set up definitions and process for test phases including product test, integration test, and system test. Work to fully implement test phase entry and exit quality criteria, standard test reporting metrics and standard test artifacts.
• Collaborated with the QA team to ensure adequate testing of software both before and after completion, maintained quality procedures, and ensured that appropriate documentation is in place.

Environment:: SCRUM, UML, Windows, Oracle, QC, SQL, MSAcess,Microsoft Office suite, HTML, XML, Java Script,Sharepoint 2013,JIIRA

Business Analyst

Responsibilities:

• Worked closely with Project Management, development and QA teams through an agile software development process in five-week iterations.
• Worked on Design and configuration of Design History files
• Performed Requirement gathering, business gathering, gap analysis, consensus building and requirements documentation and approval.
• Participated in the entire software development lifecycle, from eliciting business requirements, conducting analysis, translating into functional requirements, designing user interface, implementing functions.
• Developed and maintained macros to retrieve the data and performed data analysis in spreadsheet.
• Prepared test plans, test data and performed the functional testing for validation of business requirements implementation.
• Designed and reviewed different comprehensive data reports using MS Access and MSExcel
• Worked with QA team to create Test Plan and Test Cases for User Acceptance Testing.
• Lead requirement review session with developers to assure that the use cases are feasible, complete and consistent, and provided subject matter expertise throughout the implementation process.
• Worked on BABOK and categorize requirements as Business,Stakeholder,Solution(Functional and Non functional) and Transition Requirements.
• Helped offshore testing team to prepare test plan and reviewed their test scripts. Attended daily defects triage meeting to determine the severity and prioritized defects fixing effectively.
• Participated in the creation and maintenance of project plans, and met development and QA team on a daily basis to remove obstacles that threaten completion of committed work.
• Facilitated and participated in Joint Application Development (JAD) sessions for requirements gathering, resolving open issues and change requests.
• Analyzed the current application and implemented with enhanced features according to the user’s Business Requirements.
• Organized meetings and presented story boards to ensure accurate comprehension of the existing situation with regards to mismatched scenarios.
• Responsible for reporting project updates and issues.
• Interacted with the Subject Matter Experts (SME’s) and stakeholders to get a better understanding of client business processes and gathered business requirements.

Environment: Windows Server,BABOK, MS Visio, MS Project,MSAccess SQL Server, Excel/VBA, Rational Requisite Pro, Rational Rose, JIIRA, Clear Quest, SharePoint 2013

Business Analyst

Responsibilities:

• Worked extensively with the users and with different levels of management to identify requirements, Use Cases and to Develop Functional Specifications.
• Created system requirements documentation like URS and FRS and analyzed the sales and marketing risks in the pharmaceutical industry.
• Analyzed and reviewed Service applications, built functional requirements for existing functionalities. Worked closely with Customer Service Reps.
• Actively analyzed current business processes (Claims, Billing, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance
• Conducted Joint Requirements planning sessions (JRP) as a facilitator to gather requirements from the Business User and conducted many Joint Application Development (JAD) and Joint Application Management (JAM) and conducted many Rapid application development (RAD) sessions.
• Extensive experience communicating with Subject Matter Experts (SME), performing Requirements gathering, Business analysis, Data analysis and Documentation.
• Created BPR charts for AS IS and TO BE processes of different business functionalities.
• Deliver requirements under the Agile Scrum SDLC methodology to meet a very fast release schedule.
• Prepare requirement specifications such as Use cases and System requirement specifications and Supplementary specifications; Tag and trace system requirements to business requirements.
• Involved in the User acceptance testing (UAT) management.
• Documented the Business requirements based on HIPAA compliance rules.
• Worked on Healthcare domain including Electronic Data Interchange (EDI), and Implementation and knowledge of HIPAA code sets, ICD-9, ICD-10 and HL7 standards.
• Develop functional design details and specifications through collaboration with development teams and using system architecture and other technical considerations
• Provide analyst support during all phases of the Software Development Life Cycle including development and testing (unit/system) phases
• Maintain test data files and monitor system configuration to ensure data integrity; review data loaded and processed to identify gaps and data anomalies
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation
• Responsible to perform the quotes and purchases operations from the database by running the SQL queries
• Extensively involved in data analysis, data modeling, Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database

Environment: Windows, XML, SQL, MS Office, MS Visio, Adobe Software Application, RUP, RequisitePro, Crystal Reports, Clear Case, Clear Quest

Business Analyst

Responsibilities:

• Worked closely with Project Management, development and QA teams through an agile software development process in five-week iterations
• Performed business gathering, gap analysis, consensus building and requirements documentation and approval
• Participated in the entire software development lifecycle, from eliciting business requirements, conducting analysis, translating into functional requirements, designing user interface, implementing functions
• Developed and maintained macros to retrieve the data and performed data analysis in spreadsheet
• Designing workflow diagrams, wireframes and mockups using IRise to effectively communicate ideas and illustrate scenarios
• Providing man hour estimates to the management team and create road map for the mobile application development based on market research
• Creating user flow diagrams, wire frames for developing the prototype of a mobile phone application(IOS AND Android)
• Performing usability testing and organizing focus groups to discuss and ensure effective adoption of feedback to improve the usability of the mobile applications and web based applications
• Prepared test plans, test data and performed the functional testing for validation of business requirements implementation
• Worked on data sets
• Designed and reviewed different comprehensive data reports using MS Access and MS Excel
• Worked with QA team to create Test Plan and Test Cases for User Acceptance Testing
• Lead requirement review session with developers to assure that the use cases are feasible, complete and consistent, and provided subject matter expertise throughout the implementation process
• Helped offshore testing team to prepare test plan and reviewed their test scripts Attended daily defects triage meeting to determine the severity and prioritized defects fixing effectively
• Participated in the creation and maintenance of project plans, and met development and QA team on a daily basis to remove obstacles that threaten completion of committed work
• Facilitated and participated in Joint Application Development (JAD) sessions for requirements gathering, resolving open issues and change requests
• Design and develop new SharePoint sites for users
• Develop and support a system to establish a SharePoint governance team within therganization
• Analyzed the current application and implemented with enhanced features according to the user’s Business Requirements
• Organized meetings and presented story boards to ensure accurate comprehension of the existing situation with regards to mismatched scenarios
• Responsible for reporting project updates and issues

Environment: Windows Server, MS Visio, MS Project,TFS, SQL Server, AngularJS, ASPNET,RUP, Rational Requisite Pro, Rational Rose, Quality Center, Clear Quest, SharePoint2010

Business Analyst/Data Analyst

Responsibilities:

• Served as a liaison between mortgage specialists and the project team.
• Responsible for gathering user requirements and specifications for designing a mortgage based loan system using and documenting the same.
• Extensively involved in maintaining requirements traceability and communicating any changes to these requirements to different business groups and programmers.
• Led and conducted JAD sessions for requirements gathering, analysis and design of the system.
• Involved in Forward and Reverse Mortgages and FHA underwriting.
• Created context and workflow models, information and business rule models, Use Case and Object Models during the analysis using Rational tools.
• Designed the system, prepared UML and sequence diagrams using Rational Rose and Visio.
• Responsible for writing detailed descriptions of user needs, program functions, and steps required for developing or modifying software programs using Rational Rose (UML).
• Prepared Detailed Design Specifications (DDS) and Functional Specification Documentation (FSD) and communicated these to the stakeholders.
• Actively interacted with different business groups to perform Gap analysis to identify the deficiencies in the system by comparing the actual objectives with the system objectives desired.
• Conducted Business Requirements, Functional and Technical meetings with Business groups.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Extensively involved in regression testing during various phases of the application.
• Prepared test plans, write test scripts and execute test scripts as the project develops.
• To be aware of all system changes affecting the business line.
• Developed Data Models and generated Database schema Structures and developed data flow diagrams.
• Testing of the application and posting the defects (Change Requests) on Rational Clear Quest.
• Participation in status meetings where such defects logged in CQ are reviewed.
• Have used XML Spy for Data Mapping and Data Modeling for large scale System Integration with Partner Applications.

Environment: Rational Rose, Rational Req Pro, Rational ClearQuest, Waterfall, QTP, WinRunner, LoadRunner, MSOffice2000, XML, XML Spy, OLAP, XSD, Java

Jr. ITBusiness Analyst

Responsibilities:

• Gathered Business Requirements, interacted with the Users, Designers, Developers, Project Manager, and SMEs to get a better understanding of the business processes, and analyzed and optimized the process
• Analyzed current business process flow by understanding preset business rules and conditions
• Created Data Flow Diagrams (DFDs), ER diagrams for data modeling and Web-page mock-ups using MS Visio for acceptance from end users
• Actively involved in the entire Software Development Life Cycle (SDLC) Process
• Work on MS SharePoint portal for reporting, documenting and automating business processes
• Developed Traceability Matrix for maintaining/updating current and new system requirement using MS Excel
• Researched/Analyzed the various steps in claim processing lifecycle and then wrote the Business Requirement Document and Functional Requirement Document in such a way that developers could construct the system to identify and monitor the riskier claims
• Analyzed, manipulated and updated Database using SQL
• Gap Analysis: Analyzed the client’s applications programs to determine the impact of the HIPAA rule on EDI Transaction Set and Code List implementation and defined the changes to bring the affected systems into HIPAA compliance
• Claim validation and Pend/Denied Claims Analysis for the Health plans Medicaid programs
• Assisted with user testing of systems and maintained quality procedures and ensured appropriate documentation is in place
• Created the User Requirement Specifications and helped convert them to Functional Requirements, and assisted the developers with System Requirement Specifications
• Responsible for ensuring data integrity and coordinating effort with testing and implementation responsible for the development and execution of test plans
• Assist in QA and UAT testing

Mobile Business Analyst

Responsibilities:

• Coordinating with the development team to evaluate technical feasibility of implementing a solution and developing a prototype using fundamental paper prototyping methods and JustInMind Prototyper.
• Designing workflow diagrams, wireframes and mockups using IRise to effectively communicate ideas and illustrate scenarios.
• Understanding the user requirements through conducting interviews, ethnographic research, creating audio/video recordings to capture consumer insights and convert them into innovation mobile applications.
• Converting consumer insights into out of box ideas to enhance user experience and present it to marketing team.
• Providing man hour estimates to the management team and create road map for the mobile application development based on market research

Environment: MS Office tools, MS Project, MS Visio, UML, Waterfall, Windows, National Requisite Pro, and SQL, SharePoint 2010,Curam