SUMMARY:

• Over 8+ years Professional Experience as Business Analyst.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• Excellent in Developing and evaluating business process Models.
• Proven success as a data analyst through the years, providing a well - balanced understanding of business relationships, business requirements, and technical solutions.
• Exposed to diverse business processes, that includes Retail sector industry, health and pharmaceutical industry.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a data analysis methodology for application functionality designs using IBM's Rational Rose.
• Extensive knowledge of Salesforce.com implementation cycle in Sales, Marketing, Service and support modules
• Worked on Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Templates, Approval Process, Work flows, Reports, Dashboards, Tasks and Events, public Groups
• Proficient as long time liaison between business and technology with competence in Full Life Cycle of System (SDLC) development with Waterfall, Agile, RUP methodology.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Experience in defect tracking tools JIRA, HP Quality Center
• Experience spans over Manufacturing & Service verticals covering - Apparel Industry, Import/Export, Retail, pharmacy and Health care.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Proven success as a data analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• In-depth knowledge of creating use cases, functional design specifications, activity diagrams, logical, component and deployment views to extract business process flow.
• Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications
• Experience in Salesforce Testing and Administration spanning all facets of package software and SaaS application implementation
• Excellent Analytical, methodical, and resourceful approach to problem solving, identifying and documenting root causes and corrective actions to meet short and long term business and system requirements.
• Effective in executing multiple tasks and assignments ahead of schedule. Created and maintained effective budgets.

TECHNICAL SKILLS:

Programming Languages: C++, C, Java, HTML, XML, PHP, SQL

Database: MS Access, MA Office, MS SQL Server, Server Reporting Services

Operating Systems: Linux, MS-DOS, UNIX, Windows

Software: MS Office, MS Word, MS Excel, MS Access, MS PowerPoint, MS Outlook, MS Visio, Adobe CQ5, Rational Rose, RRP, Adobe Acrobat, Adobe Fireworks, MS Office FrontPage, Clear Case, Clear Quest

Performance Testing Tools: LR, QTP, Virtual User Generator

Processes/Technologies: Agile, JAD, RUP, Waterfall, UML, BP Modeler, Microsoft Office, JRD, SharePoint, RTM

Reporting Tools: Crystal Reports, SSRS

Testing Tools: Requisite Pro, Confluence, QTP, Test Director, Quality Center, ALM, HTTP Unit, Ascential Test, Win runner

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Little Rock, AR

Responsibilities:

• Responsible for Requirement gathering, Business Process Flow, Business Process Modeling and Business Analysis with Document and Records Management
• Worked with the business community to define business requirements and analyse the functional requirements and gathered the requirement from stakeholder and SME's
• Employed SDLC for monitoring the project and also followed the step-by-step procedure
• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
• Assisted Project Manager to get CAB approval for various sprint releases.
• Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process
• Managed day-to-day project activities and coordinate tasks with other teams
• Experience using Business Process Re-engineering (BPR) for improvising the existing business process
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.
• Used the Agile (SCRUM) Methodology on the project.
• Used MS Project to document the project progress and manage the project resources
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using MS Visio according to UML methodology
• Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio.
• Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
• Involved in creating detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
• Provided support for User Acceptance Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans

Environment: Agile (Scrum), Word, Access, Power Point and Outlook, Visio.

Sr. Business Analyst/ Data Analyst

Confidential, Nashville, TN

Responsibilities:

• Responsible for defining the scope and implementing business rules of the project, gathering business requirements and documentation.
• Responsible for writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS).
• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Led the development of a training program to train users on a custom web application and a Cognos ad-hoc reporting environment.
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets.
• Identify Member, Provider, Coverage, Medicare, and Medicaid.
• Involved in Service Oriented Architecture (SOA) of the claims processing system
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Gained in-depth knowledge and experience in pricing, inventory, procurement, time & attendance, barcode, EFT, credit cards, and handheld wireless technology in mainframe, client/server and web based environments.
• Used Softest software with pseudo code to ensure test cases covered all branches of project's code impacting the system. (The system is an IBM mainframe based system that contains the master set of customer information used to bill customers.)
• Defined Functional Test Cases, documented, Executed test script in Facets system.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project.
• Conducted presentations of the Q/A test results with analysis to the stakeholders and users and documented modifications and requirements.
• Coordinating and Developing QA activities.
• Designed and implemented basic SQL queries for testing and report/data validation
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.
• Created Process Flow diagrams, Use Case Diagrams, Class Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose.
• Wrote Test Cases and performed User Acceptance Testing, documented the in detail defects using the Defect Tracking report.
• Used Test Case distribution and development reports to track the progress of test case planning, implementation and execution results.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Created Use cases, activity report, logical components and deployment views to extract business process flows and workflows involved in the project. Carried out defect tracking using Clear Quest
• Maintained proper communication with the developers ensuring that the modifications and requirements were addressed and also monitored these revisions.
• Involved in compatibility testing with other software programs, hardware, Operating systems and network environments.

Environment: Requisite Pro, Rational Rose, Agile, PL/SQL, HTML, MS Office, MS Visio, EDI, UML.

Business Analyst

Confidential, Franklin, NJ

Responsibilities:

• Studied existing business application and processes, current source system, collected end user requirements and suggested the improvised business process model
• Analyzed the "As is" and "To be" system documents to show the current and proposed functionalities of the system using MS VISIO
• Splunk indexes involved on searchable data from any app, server or network device in real time including logs, config files, messages, alerts, scripts and metrics
• Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts.
• Involved in defining and documenting the vision and scope of the warehousing project
• Involved in the development of Business and Technical Requirements Document (BTRD) and Business System Design (BSD) document for the project.
• Conducted and participated in the JAD session with the SME's and project team members
• Worked as a liaison between the business and technical side to convey the business needs to the system architects.
• Participated in weekly status meetings to present status and incorporate any digressions from the original scope.
• Capture information from Centres for Medicare and Medicaid Services enrolment forms.
• Created and managed Use Case project templates, requirement types and traceability relationships in Requisite Pro Review client business requirements to identify the gaps.
• Involved in cross-functional teams, developing new ways to boost efficiency and delivering results in a fast changing environment to achieve company goals.
• Participated in the walkthroughs and meetings specifically for Claims and Membership modules.
• Analysis of inbound and outbound interfaces and extensions to FACETS claims processing system.
• Completed Data Mapping for Group and detail Product analysis and report writing
• Expertise in ICD-9 to ICD-10 Conversion.
• Responsible for identifying and documenting business rules and creating detailed Use Case and requirement document.
• Helped the testing team to successfully conduct User Acceptance Testing (UAT).

Environment: Windows XP, Unix, ACES, Rational Requisite Pro, MS Office, SQL, MS Visio, UML, FACET, IBM classic event publisher, Teradata, PEGA case management.

Business Systems Analyst

Confidential, Louisville, KY

Responsibilities:

• Interacted with Subject Matter Experts (SME), Project Managers, Developers, QA Resources and Participated in collaboration session for managing requirements and to elicit Use Cases.
• Worked in transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD).
• Worked with different business users to develop Business Requirement Specifications and gathered Business Rules, Functional & Non-Functional Requirements.
• Wrote very complex SQL to validate several BI Reports, Involved in testing data migration.
• Documented the AS-IS Business Work flow adhering to UML standards.
• Created Use Case Diagrams in order to show the interaction between the Actors and Use Cases as well as showing the relationship between the Use Cases.
• Presented information, analysis, ideas, and positions in a clear and convincing manner to both technical and nontechnical audiences.
• Coordinated with QA team to make sure they understood the testing requirement properly.
• Performed smoke, Functional and GUI Testing to ensure that the user acceptance criteria are met.
• Coordinated the UAT with the SME'S to make sure that all the Business Requirements are addressed in the application.
• Managed the product backlog of future development tasks and project timelines as part of the agile methodology for software development also providing project estimates and frequently performed gap analysis to reduce any discrepancies when required.
• Responsible for requirements gathering, identifying data set and data analysis of data for dashboards and reports utilizing software for its end users.
• Participate in post-production reviews as needed to re-test, reassess metadata, and update required documents when necessary.

Business System Analyst

Confidential, Irving, TX

Responsibilities:

• Responsible for an in-depth assessment of ICD-10 impact on systems and business processes.
• Gap Analysis of data requirements between source and Payless system.
• Used SQL queries to extract data from different databases including testing and production for data validation and data analysis. Participated in testing software by conducting User Acceptance Testing (UAT).
• Conducted regular project team meetings to update members of project status & any issues that may impact the project success.
• Maintained thorough knowledge and understanding of a large multi-platform and distributed system environments hosting a variety of Enterprise level and Web-based application software.
• Led analyst that conducted data analysis and developed business and systems requirements.
• Adapted at conducting User Interviews and Joint Application Development (JAD) sessions for eliciting Business Requirements, System Specifications, and Functional Requirements.
• Ensured best practices are used to support recruiting, talent acquisition and orientation efforts as needed.
• Assisted technical architects in modeling Web Services for Service Oriented Architecture (SOA) to integrate various regional and national healthcare services.
• Identified business rules for data transformation and bridging the gaps.
• Educated business users about the data arrangement, new report structures in Payless system.

Environment: RUP, MS Project, HL7, MS Visio, SharePoint, Epic, ADR, Oracle, SQL, IBM Data Stage, ETL, EDI, Requisite Pro, Mercury Test Director, Mercury Quality Center, MS Office.