SUMMARY:

• Business Analyst with over 7+ years of experience in IT/Software Development Life Cycle (SDLC): Business and systems analysis, system design, testing and implementation of projects in Healthcare and Finance Markets
• Proven success as a business analyst through the years, providing a well - balanced understanding of business relationships, business requirements, and technical solutions.
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Participated in all phases of software development lifecycle. Good understanding of the principles and best practices of Software Configuration Management (SCM) in Agile, Scrum, and Waterfall methodologies.
• Experienced at facilitating Joint Requirement Planning ( JRP ) and Joint Application Development ( JAD ) sessions with Subject Matter Experts ( SMEs ) /end users/development group/Client, asking detailed functionality aspects of business process and carefully updating the information related to requirements.
• Worked closely with project stakeholders, SME to understand requirements and specifications for new applications along with re-engineering the existing application.
• Experience in preparation, Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM), Test Case Documents (TCD) and Use Case Documents(UCD).
• Experience in analyzing and creating Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Workflow Diagrams, Wireframes, Class Diagrams, and Sequence Diagrams using MS Visio, IBM Rational Software Tools.
• Participated in Object Oriented Analysis and Design (OOAD)
• Adept in conducting GAP analysis , SWOT analysis, Cost/Benefit analysis, Impact analysis, RACI analysis and Return on Investments analysis (ROI)
• Performed GAP ANALYSIS to gain a clear understanding of the 'AS IS' & 'TO BE' state of the system and converting these changes into technical requirements for Business Process Re-engineering process.
• Coordinated with Scrum Master for Project Progress and Release Management. Managed Product and Sprint Backlog to achieve the Sprint objectives in Agile methodology.
• Conducted Sprint Panning, Sprint Review, Sprint Retrospective and Daily Scrum/ Stand-Up Meetings to accomplish the Time Boxed tasks and deliver shippable product in every sprint.
• Collaborated with product owners to write up and prioritize customer centric documents like User Stories for Product Backlogs.
• Arranged to document Sprint Backlogs to identify and monitor the activities performed in the time boxes.
• Formed Burn-Down Charts to track the completion of work within the sprint.
• Experienced in writing complex SQL queries: joins, sub-queries and union.
• Expertise in Data Analysis, Requirement Analysis, Business Modeling, Data Migration, Data Profiling, Data mapping, and ETL testing.
• Extensively involved in data modeling, Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data.
• Experience in Defect management process using HP quality center application.
• Experience in Change Management System using TrackWise.
• Used JIRA for agile project management, creating product backlog, sprint backlog and bug tracking.
• Experience in creating user documentation, user training, deployment process planning and post- production support documentation.
• Experience in creating test strategies, test plans and test scenarios for Unit/System/ End-to-End / User Acceptance Testing (UAT).
• Excellent Knowledge on Medicare, Medicaid insurance, HIPAA 4010, HIPAA 5010, health care regulations and CMS terminology.
• Performed GAP Analysis for HIPAA transactions.
• Extensive experience of document management systems such as SharePoint and Documentum.
• Good experience in Tableau Dashboard implementation and management.
• Extensive knowledge of Business Process Management Notation (BPMN).
• Highly motivated, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies

TECHNICAL SKILLS:

Languages/Database: C/C++, Java, Unified Modelling Language (UML), HTML,CSS, JavaScript, Python, SQL, MYSQL, TOAD

Applications/Tools: Visual studio, NetBeans, Adobe Flash Professional, Microsoft Visio, InDesign, JIRA, Microsoft Office Suite, MS Paint, Tableau, Erwin, HP Quality Center, Visual Paradigm, Rational Rose, Rational Clear quest, Clear case, MS Project, Dream Weaver, MS Access, MS-DOS, IBM Lotus Notes, MS SharePoint, Crystal Reports, Load Runner, Congos, HIPAA, Six Sigma

Operating Systems: Windows XP, Windows Vista, Windows 7, 8.1 and 10, LINUX

Project Methodologies/Processes: Rational Unified Process (RUP), Agile, Scrum, Waterfall,Methodologies, SDLC

PROFESSIONAL EXPERIENCE:

Confidential,Springfield,MA

Sr. Business Analyst

• Interfaced with, and interviewed, cross-functional stakeholders to generate requirements.
• Leveraged Agile - Scrum methodology for portal development.
• Prepared Data mapping document for EDI 834 to Confidential ’s internal format.
• Reviewed source systems and proposed data acquisition strategy.
• Involved in SRS and Functional Design documentation requirements specification.
• Gathered high level requirements from the business, created user stories, and prioritize the backlog with project manager.
• Enabled product-centric testing and facilitated QA team’s understanding of acceptance criteria and test scenarios.
• Developed Activity Diagrams, Use Case Diagrams, and Workflow Diagrams using Microsoft Visio.
• Accountable for extensive User Acceptance Testing.
• Maintained documents on SharePoint, Wiki and Jive to facilitate seamless interaction with multiple teams.
• Interfaced between users and diverse teams and was involved in application development to enhance understanding of business and IT processes.
• Worked with team to stay abreast with new process and render it more effective.
• Utilized technical writing skills to create effective documentation and training materials.
• Performed a baseline assessment and related interfaces, existing service level agreements, policies, and operational business procedures for readiness to comply with ICD-10 requirements
• Involved in developing the visual reports in Tableau Dashboards.
• Involved in installation of Tableau desktop.
• Involved in creating dashboards and reports in Tableau.
• Created report schedules on Tableau server.
• Trained the team members on Tableau visual reports development.
• Created Business requirement documents and plans for creating dashboards.
• Identified risks, problems, requirements and concerns to comply with ICD-10 changes by conducting interviews
• Actively worked on Data analysis and Report analysis with respect to ICD-10 impact.
• Collected the information related to ongoing application upgrade. Studied their impact on ICD-10 implementation.

Environment: MS Office Suite, Oracle, SQL, Windows XP, HP Quality Center, Tableau Dashboard, Business Objects, Informatics, MS Visio, Rational Clear Quest, Agile.

Confidential, Portland,OR

Business Analyst

• Facilitated Joint Application Development (JAD) / Joint Requirement Planning (JRP) sessions for requirements gathering.
• Worked as a Project Manager, interacted with the business users to resolve conflicts.
• Interviewed SME (Subject Matter Experts) with detailed questions and carefully documented the requirements in a format that can be reviewed and understood by both business and Technical teams.
• Involved in Data Analysis and in the formulation of the Business Requirements Document (BRD).
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules and information needs to ensures that critical requirements were not missed.
• Documented and delivered Functional Specification Document to the project team. Documented Use cases and developed Use Case Diagrams and Activity Diagrams using MS Visio.
• Performed the validation of use cases to address the need of the business.
• Involved in major part of Software System Development Life Cycle (SDLC) Requirement Analysis, Testing, Implementation and Support.
• Developed test case scenarios and implemented the test plan.
• Presented Weekly/Monthly Project Status reports describing the status quo to date, impact of issues and changes in requirements necessary to the clients and getting sign off from them for the same.
• Participated in Change Control Board at the front end when change request was raised.
• Integrated Requisite Pro with Clear Quest and Clear Case to provide all teams visibility and maintain tractability among requirements, use cases, change request and version control.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT).
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
• Assisted in presenting reports and analysis to help guide the management.
• Handled Client Life Cycle Management and coordinated with Salesforce team including case and task management reporting.
• Conducted interviews, to understand client needs and gather and analyze the requirements as well as JAD sessions with stakeholders throughout SDLC to resolve open issues.
• Performed workflow, process diagram, and Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements and to derive requirements from the existing system.
• Involved in UI development (HTML, CSS, JS scripts) and User experience implementation.
• Co-ordinated application developments based on Oracle SQL and PL/SQL.
• Conducted SWOT Analysis and ROI analysis, forecasting and traceability matrix.

Environment: MS Visio, Erwin, Quality Center, MS Project, Excel, Reporting Requirements, Requisite Pro, Clear Quest, Clear Case.

Confidential,NJ

Business/Data Analyst

• Lead Business Analysis and requirement gathering process for GEPOC compliance teams.
• Conducted Agile refinement sessions for requirements and stories with the business and change management teams.
• Conducted feasibility analysis of changes and enhancements by comparison with existing system functionalities while ensuring it meets Business requirements.
• Created detailed functional requirements from high level user stories (previously BRDs).
• Designed UI mock ups for various forms and approval process from scratch using Microsoft Visio.
• Defined process flows relating to request approval for automated and manual two phase approvals for Compliance requests.
• Defined rule engine for business defined rules relating to thresholds for approval process including firm wide rules, regional rules based on local laws, etc.
• Created test cases and conducted functional tests of enhancements and issues adhering to the acceptance criteria.
• Facilitated user acceptance testing via providing demos and coordinated with business teams on sign off activities.
• Maintained Agile Project Board including backlog and sprint; conducted daily scrum meetings and sprint activities.
• Created bi-weekly sprint reports for management showing team velocity, and distribution of efforts in terms of bug fixes, enhancements and application support.
• Managed overall project planning, tracking, and team coordination.

Environment: JIRA, Toad for Data Analyst, Microsoft Office, HPQC, MS VISIO, Adobe InDesign, Share Point, MS Project

Confidential

Business Analyst

• Performed requirement gathering & analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application using MS Word.
• Interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes.
• Worked with the development team during the Design, Build and Test phase of system projects to clarify business requirements as required.
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Created meaningful reports for analysis and integrated the Performance Testing in the SDLC.
• Organized requirements into high level use cases and low level Use Cases Specifications and modelled them into UC, Activity and Sequence Diagrams using Rational Rose.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and AOD's using Visio.
• Interact with development/review BRD's to identify system Impacts and Process impacts
• Performed Integration, Functional and Regression Testing of the UAT.
• Gathered business requirements, defined and documented business processes
• Performed Gap analysis by identifying existing processes, technologies, and documenting the enhancements needed to meet the end state requirements.
• Gather project requirements from designated analyst, developers and work to implement changes from design phase to production.
• Played an active and lead role in gathering, analyzing and writing Business Requirements. Worked with the business team to collect the business reporting, reporting standards, security and service level requirements and documented them in Business Requirement Document (BRD) to get a better understanding of client's business processes.
• Analyze the issues raised by UAT and report them back to Development.
• Review of all the work products before delivery for the completeness, correctness and adherence to standards.
• Worked with QAs in reviewing/approving Test cases and providing support during Unit Testing, System Testing, and Regression/End to End Testing.
• Worked on data modeling and produced data mapping and data definition documentation.
• Developed and managed Project Plans and Schedules. Managed resolution of project issues and conflicts.
• Created User stories with Acceptance criteria's in Rally for technical implementation.
• Hosted weekly change request & enhancement meeting with business, and conducted bi-weekly iteration planning meeting with the team.

Environment: MS Office, Rational Rose, UCM (Unified Change Management), Rational clear quest, Windows O/S, MS Project.

Project Engineer/Business Analyst

Confidential

• Worked on Customer Relationship Management (CRM).
• Worked on Siebel CRM tool to collect, store and analyze the data.
• Planned and coordinated the metric data in the organization.
• Led the organization and administration of project review meetings, documenting project status and milestones for team members.
• Involved in interviewing business area experts, asking detailed questions and carefully recording the requirements in the format so that it can be reviewed and understood by both business and technical people
• Experience with Client interaction, escalation, onsite support and maintenance.
• Establishing and maintaining report as well as providing the support to the customers.
• Provided complete phone support to customers.
• Extensive experience with Business-to-consumer (B2C) sales of tangible goods/online services and Business-to-business (B2B) scenarios, such as e-procurement.
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Worked in Cross Functional team environment with expertise in Onsite and Offshore co-ordination activities.
• Created overall Design for the application including component, class and sequence diagrams.
• Worked on data gathering, Business Analysis, support and resolving L1-level technical issues.
• Trouble shoot tickets on the help desk tracking system.
• Was trained on in C/C++, Java, Linux.
• Performed testing, maintenance, and analysis of code
• Developed software applications using C++ and other object-oriented languages
• Worked with the team of software developers and provided technical feedback
• Optimized and enhanced systems and played key role in designing business applications
• Ensured continuous integration for financial system
• Awarded for exceptional customer service.

Environment: : Windows XP, Siebel CRM tool, NetBeans, Visual Studio, MS Visio, MS Excel