PROFESSIONAL SUMMARY:

• 8 years of experience working as a Business Analyst, Process Analyst and Business Systems Analyst.
• 3 years of hands on experienceContent Management System - CMS (WordPress). Wrote Author and User Requirements for WordPress Content Management System.
• 5 years of experience with JIRA.
• Experience in creatingUI/ UX Wireframes.
• Experience in creating and maintaining Scrum Agile documentation like Vision documents, Product, Release and Sprint backlogs, Detailed user stories with acceptance Criteria, Wireframes, process flows, data maps, Burn Down Chart, Scrum Board etc.
• Worked as a Product Owner on VOB (Voice of Business) items identified in meetings.
• 2 years of experience working as a Scrum Master.
• Worked in E-commerce, Tourism, Hospitality, Finance, Compliance, Telecommunication, Pharmaceuticals and Healthcare industries.
• Worked in both SDLC Waterfall and Agile Scrum Methodologies.
• Worked on projects employing Content Management System - CMS (WordPress), Customer Relationship Management - CRM (SalesForce& Dynamics), APIs, WebServices (SOAP, XML, RESTful, and WSDL), OBIEE, ETL (Informatica) etc.
• Worked on infrastructure upgrade project for PCI related upgrades.
• Worked with the architect to make system diagrams and wrote server and port requirements for server installations and upgrades.
• Worked on cloud based back up and data recovery (DR) requirements for the data.
• Worked on Mobile (Android &iOs) projects.
• Worked on DatawarehousingProject as a Business Intelligence Reporting Business Analyst.
• Have been part of large projects which have Multiple Systems Integrations. Familiar with communication protocols like Tibco, EDI, AS2, FTP, MEDPRE, WAP, ANSIX12 etc.
• Familiar with HIPAA, SOX, PCI, FDA, AML, FINRA, DOL, PII and other regulatory compliances.
• Expert in eliciting requirements from varied set of stakeholder and resolving issues.
• Experience in creating Waterfall documentation like Scoping Documents, Business & Functional Requirements documents, Use Cases, Wireframes, Test Plans, Test cases, Traceability Matrix, Defect Logs, Training Documents, System Requirements Specification Documents etc.
• Experience in creating reporting requirements including excel mock ups.
• Experience in creating detailed process flows and work flows using MS Visio.
• Experience in writing use cases and making use case diagrams.
• Very well versed in working with UX teams and also creating wireframes/ UI Mockups.
• Expert in doing Impact and Gap Analysis.
• Have worked with PMO and Release Management.
• Experienced in doing SWOT Analysis and maintaining Risks and Dependencies for the projects.
• Expert in making RACI matrix and keeping team accountable for deliverables.
• Expert in writing Test plans & Test Cases and managing the QA and UAT process from test case execution to defect management.
• Familiar with writing SQL queries to validate test data and ETL transactions.
• Experience in working with 3rd party development partners and off shore IT Teams.

TECHNICAL SKILLS:

Documentation: MS Office (Word, Excel, PowerPoint, Project, Access), Requisite Pro

Defect Management: JIRA, HP Quality Center ALM, BugZilla, TFS

Project Management: MS Project, JIRA, Team Server Foundation

Languages: SQL (TOAD, SQL Server)

UI/ UX: Axure Pro, Pencil, Balsamiq

Process Flows: MS Visio, Lucid, EDraw

Databases: SQL Server, Oracle, Access

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Business Systems Analyst

Responsibilities:

• Worked closely on a daily basis with the Product Owner to gather business requirements.
• Created and Groomed User Stories with Detailed Acceptance Criteria to document Salesforce requirements.
• Worked with the Salesforce SMEs, Field SMEs, TFGT ( Confidential Guidance Team) SMEs and Reporting SMEs to refine requirements.
• Facilitated Product Backlog Sessions to set standards and tidy up our initiatives, features and stories.
• Managed the Product Backlog and facilitated Daily Scrum Meetings in place of the Scrum Master.
• Worked closely with the Scrum Master to remove any blockers to the sprint.
• Documented Process Flows for internal business processes and reviewed them with the Product Owner and SMEs.
• Facilitated Sprint Planning Sessions and PO Backlog Grooming Sessions.
• Facilitated JAD Sessions with the team to elicit requirements from the Product Owner and ensure that the team understands the requirements.
• Assisted and explained the requirements to Salesforce Developers.
• Engaged in BA review of user stories with Developers for BA Acceptance of work done.
• Assisted the QA team with mobile and regression testing.
• Created Survey Forms for the Field and TFGT Reps to elicit requirements.
• Managed Project using Rally (user stories, defects, BA tasks, task board, and estimation board) and Livelink (uploading analysis documentation and deliverables).
• Made sure requirements complied with DOL, FINRA and PII regulations.
• Reviewed RAID Log with Product Owners and Project Leadership Team
• Worked closely with Salesforce Solution Architects to understand the constraints of Salesforce standard functionality and customization limitations to the project.
• Worked closely with the Reporting Team to refine requirements for the reporting stories for creating reports in Salesforce.
• Worked closely with the Migrations Team BSAs to understand their requirements in order to work in sync and to support the migration work.
• Managed the Data Dictionary of New Org Attributes and reviewed the data with the Legal Team.
• Worked closely with the Information Architect and Salesforce Architect to ensure that the Salesforce fields needed in New Org were moved into the Source to Target Document.
• Assisted the Scrum Master and Project Leadership Team in updating the Project Roadmap to define the scope of the project for Release 1.

Confidential, Eden Prairie, MN

Product Owner/ Scrum Master/ Business Analyst - Salesforce

Responsibilities:

• Gathered requirements from the Business.
• Created Survey Forms to elicit requirements from Market Reps in the field.
• Created and maintained Product Backlog and Release Backlogs in TFS.
• Documented User Stories with detailed Acceptance Criteria and worked with the Business to prioritize them.
• Facilitated Sprint Planning Sessions and Kicked off Sprints.
• Managed the Scrum Board and managed Daily Standups and took care of the teams blockers.
• Groomed user stories and wrote out detailed Acceptance Criteria.
• Created Process Flows for data going into Salesforce CRM.
• Wrote requirements for Salesforce Territory Mapping Restructuring.
• Worked with 3rd party Vendor (Development Partner) to ensure that requirements were well understood. Worked on Medallia integration project to manage customer issues and requests.
• Engaged in UAT on Salesforce CRM and the Salesforce1 Mobile Application.
• Worked closely with the Developer to ensure that bugs were fixed.
• Worked with SME to understand constraints of Salesforce CRM that was customized.
• Managed Project using TFS (user stories, defects) and SharePoint (uploading documents)

Confidential, Chicago, IL

Lead Agile BSA/ Scrum Master/ Product Analyst

Responsibilities:

• Gather requirements from the Product Owner.
• Created documentation needed for Request for Proposal (RFP) and evaluation/ selection of development Vendor.
• Worked with the Product owner to create the Product and Release backlogs and prioritize it.
• Facilitated and Participated in Sprint Zero and Poker Planning Sessions.
• Kicked off sprints and managed the Scrum boards electronically using JIRA.
• Worked through and sorted the blockers reported daily during the stand ups.
• Kept the team on Track and managed/ mitigated the Risks and updated management as needed.
• Groomed the user stories and wrote down detailed Acceptance Criteria.
• Wrote Author and User Requirements for WordPress Content Management System.
• Created UI/ UX Wireframes.
• Created Data Maps for feeds going into SalesForce CRM.
• Created System Diagrams.
• Wrote Requirements for DAM (Digital Asset Management).
• Analytics - Used Word Presses Standard reporting but defined KPIs based on the Product Owner Needs.
• Reported directly the management for Demos and Progress of the project.
• Used Webservices to get information about Tours/ Activities from the Manage Application.
• Worked with 3rd party Vendor (Development Partner) to ensure requirements are received and well understood.
• Worked with Vendor to coordinate the Deployment cadence/ schedule into our QA Environment.
• Did QA work and Demo for the project.
• Managed Defects identified during the hardening Sprint.
• Worked with Business to make sure that Content Entry is done and all components and templates work as written in the Acceptance Criteria in the user stories.
• Worked with the developers to ensure that all bugs are fixed in a timely manner.
• Talked to the SME on Alt-tags for images and tagging/ indexing of Headlines for SEO purposes.
• Managed the project using JIRA (user stories, defects and Scrum Board)

Confidential, Chicago, IL

Sr. Business Analyst/ Product Owner

Responsibilities:

• Worked as Product owner on few VOC (Voice of Business) features that came up during various meetings.
• Conducted user interviews, gathering, analyzing and documenting requirements
• Conducted JAD sessions, communicated and maintained strong working relationship with various business groups and owners in preparing the requirements doc.
• Worked with the compliance team to ensure that the documentation/ requirements were HIPAA & PCI compliant.
• Creating use case scenarios and documenting work flow and business process.
• Supporting IT team by creating functional specification documents.
• Supporting project manager with detailed project plans assisting in developing, scheduling and tracking project milestones
• Working with a cross functional and diverse team of business users and developers to track and resolve day to day systems issues and end user requests and inquiries.
• Worked with the IT Team and business to break the functionality down into releases.
• Created wireframes using Pencil software.
• Created Data flow diagrams and System Diagrams.
• Created Use Cases to document user’s interaction with the system.
• Worked with the Solutions Architect to review the requirements and to review the system. Diagrams and review communication protocols.
• Reviewed test plans to make sure that all requirements are covered.
• Extensive experience with System Integration Testing (SIT), User acceptance testing (UAT).
• Worked closely with PMO to enforce quality checks supported by metrics for all deliverables; adjusted project plans in case of emergencies and delays.
• Was involved in Beta testing of the application.
• Worked on the material in the training video that will was supposed to be displayed on the app.
• Facilitated change management across entire process from project conceptualization to testing through software development and implementation.
• Performed integration, black box, scenario, negative, process flow, sanity and end-to-end testing on the system.
• Participated in UAT and helped users test the system by providing test cases.
• Analyzed defects that were raised against functionality and conducted defect meetings.
• Supported the business users in UAT and handled issues during implementation.
• Reviewed test results and presented summary to senior business leaders.
• Provided application demonstration to users after testing signoff.

Confidential

Business Analyst/ Process Analyst

Responsibilities:

• Participated in meetings to clarify and refine business requirements.
• Provided analysis and documentation of business rules
• Worked closely with SMEs to understand rules and system constraints.
• Developed and wrote high level and detailed Functional Requirements Document (FRD), including: Functional and Non-functional requirements, Business Process flows, System flows, Data Mapping and Use cases.
• Created wireframes for the UI.
• Participated in meetings to clarify and refined business requirements.
• Reviewed detail technical design documents with the solution Architect and Development Team.
• Facilitated product enhancement and integration design meetings with offshore development team and 3rd party Vendor: Agendas, requirements gathering, documentation, follow-up and approval, ensuring Customer requirements are met.
• Ensured the proper problem identification, process tracking, and resolution of reported system performance issues. Identify and track issues, action items and risks and proactively plan to mitigate or avoid risks.
• Closed discontinued sales model by identifying and coordinating the ending tasks for balancing the program and vendor accounts.
• Followed a traditional methodology SDLC. Produced required SDLC project documentation like project charter, functional specifications, application /process design diagrams, test cases, quality control reports and technical implementation plans.
• Worked with QA during SIT in creating Test Cases and Test conditions.
• Worked through the entire defect cycle.
• Developed UAT scripts and performed acceptance testing on new product enhancements for program.
• Interfaced with a global/offshore development team through project initiation, requirement communication and elaboration, estimation approval and design and development phases.
• Facilitated daily team meetings, organized task priorities and progress tracking.
• Developed database queries using SQL for ad hoc reporting or incident troubleshooting and validate data during testing.
• Provided Post Production Support.

Confidential

Reports Business Analyst

Responsibilities:

• As a BA I was involved in managing the product backlog and facilitating the planning meetings.
• Managed the scrum board and facilitated the daily stand ups.
• Analyzed Source and Target systems using SQL queries and created Data Maps.
• Source System was typically the MDM and the Target system was typically the OLAP DW used for reporting.
• Worked with the ETL Developers to clarify the requirements.
• Wrote Reporting Requirements including the facts and dimensions.
• Created Excel mock ups that the Dashboard and RPD Developers used while developing the reports.
• Conducted Demos for the Business.
• Did Defect Management and managed the project in Mingle.