SUMMARY:

Proven record in operations and project management with over 10 year’s experience. Debug and track defects for enterprise wide software, combined with other aspects of the SDLC methodology, while taking ownership of projects and assigned tasks. I possess strong attention to detail, critical thinker/problem solver and an articulate communicator. Team oriented with a keen sense of urgency and efficiency.

TECHNICAL SKILLS:

MS Project,User Acceptance Testing, IMPACT, Test Director, Release Coordinator, Systems Project Implementation, Growth Council facilitator, Captial Markets, Front office support, JIRA experience, Remedy experience, Rate lock support, HPQC, Unix, Quality Center, System Evaluation, Systems Support, SAP knowledge, Web and Ecommerce environments, Business Intelligence, IMPACT Support, Loan Origination Support, Loan Prospect Support, Rate lock, Mortgage Industry, Security Administrator, Deployment, Visual Basic Programming, Peachtree Accounting, Microsoft Works, Top Producer, Healthcare Industry, Big Data Anlytics, Java, XML, HTML webpage design, Cold Fusion, 3 - D Website Builder, Planview, Dealer Services, Quickbase, Development, MLS, MPOS, Uniform, Visual Basic Programming, Confidential Conversion, LPS Implementation, Excel, Word, PowerPoint, HTML, 3-D Website Builder, Hardware and Software Troubleshooting, FTP, Power Lender, Polaris, XMS, Helus, IMPACT testing, implementation and support, Rightfax, Clas, Lendscape, Intergration, Insite,Tenrox, PCR, FEP Direct, Blue Web, Blue E, IMS, Staffing/Timeline Creation, Manage Budgets, Strong Communication and Interpersonal skills, Test Director, Test Script Writing, Filenet, Migration, Edom, Database, HPAM, Visio, MS Office, MS Project, Compliance, Documentation, Support Sales Initiatives, Change Management, Citrix, ACLS Conversion and Support,Gather Business Requirements/JAD sessions, Maintenance, Problem Management, Database Automation, Experience with full life cycle implementations, Jira, Gap Analysis, Exceptional attention to detail, Analytical thinker with creative problem solving skills, Open to travel, Strong discipline in meeting deadlines.

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Business and Technology Application Analyst

Responsibilities:

• Identify and address client needs, collaborate with project team and business users to implement statewide deployment
• Function as an integral part in reviewing, updating and contributing ideas and analysis for the agency's access monitoring review plan required pursuant to Federal Regulations
• Gather and ensure business requirements are aligned with business goals and project objectives
• Defines application problems by conferring with clients, evaluating procedures and processes
• Control solution by establishing specifications, coordinate production with programmers
• Liaison between development team and end - users, proficient with creating prototypes
• Demonstrated ability to create working relationships with co-workers and clients with varying personality types and coming from different backgrounds, maintaining a professional and egalitarian attitude
• Participate in planning, design and implementation activities

Confidential, RTP, NC

Business Systems Analyst

Responsibilities:

• Work with Oracle, Sybase, SQL engineers, to migrate the Database of Databases EDOM to the firm s CMDB HP Asset Manager
• Understanding of cost charging back to various lines of business and the deprecation of applications/resources
• Responsible for identifying the stakeholders for upstream and downstream interfaces
• Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
• Gather, analyze and document business requirements
• Develop quality assurance user acceptance test plans to validate the install configuration and operation against detailed technical specifications, and review test results
• Plan for system cutover including system migration, ITS and end user staff training, operational support planning, and other tasks and activities required to move an application system from the test environment into the production environment for go live
• Work projects through to completion while keeping project team members, stakeholders, vendors and ITS management informed of issues and overall status
• Develop and maintain relationships with vendors and applying a vendor product or service to a business problem
• Participate in planning, design and implementation activities under the direction of project managers while completing tasks in the prescribed time and reporting status or issues to project managers
• Prepare system test plans that describe test cases, test data, pass-fail criteria for go-live, expected results, and how testing will be performed
• Assist in creating a training plan showing training approach, curriculum, users and/or or other technical staff to be trained, schedule, and training materials

Confidential, Durham NC

Business Systems Analyst II /Project Manager

Responsibilities:

• Handled functions related to managing the day - to-day execution of projects. Provided subject matter expertise to define and validate requirements, business functional design, and technical design for business issues, Plainview and Quickbase
• Translated plans/policies into specific goals, tactics, action plans and deliverables
• Experience with Enterprise Change Management Systems Plans, prepared and effectively facilitated meetings and presentations
• Provided regular and formal communication to senior management regarding status of projects in pipeline
• Liaison between application developers, business partners, directors, upper level management and vice president
• Knowledge of data warehouse, data mining and data marts
• Applied all aspects of program/project management: resource planning, work breakdown, risk/issue management, financial management, implementation planning, testing, training/communication, etc
• Demonstrated understanding of waterfall, and agile methodologies & tools. Experienced in leading small and large projects in the following areas: application development, infrastructure and system enhancement projects.
• Demonstrated strong analytical, problem solving, quality management, and organizational skills, scrum master and change manager
• Worked directly with directors, programmers, managers and software vendors to address business issues
• Performed hardware and software upgrades, security changes, and architectural enhancements; configured, tested, implemented, rollout and provided business sign-off on IT projects
• Developed system support processes, coordinated daily to resolve production support issues, including application failures and user errors; documented, tracked and reported all system support activities
• Configured and maintained moderately critical system tables and data elements across multiple system environments; analyzed, developed and implemented configuration changes to improve system performance and user efficiency; monitored configuration for accuracy and compliance to change control processes
• Coordinated and developed test plans, served as point of contact for business testing activities, ensured testing appropriateness to meet business requirements, documented test plans and scenarios, executed test plans
• Verified test results for accuracy, relevance and completeness; provide final signoff and/or make recommendations to the business owner on User Acceptance Test results; maintain requirements traceability of test plans and results
• Served as subject matter expert for operational systems, develop applicable business processes, act as Business Lead to devise, test and implement resolutions
• Conducted data analysis and provide feedback forecasting, planning and management of inventories, resources and other operational activities
• Performed analysis to identify, define, analyze, and develop solutions to production systems/procedural problems
• Experience supporting applications that leverage single sign on/integrated sign on with Active Directory

Confidential, Spartanburg, SC

IT Application and Software Infrastructure/ Project Manager

Responsibilities:

• Developed business relationships and integrate activities with other IT departments to ensure successful implementation and support project efforts
• Advance knowledge of SAP s configuration concept and project methodology
• Knowledge of SQL databases
• Project manager responsible for planning and creating a master project plan
• Budgeting and forecasting for CAX, Unix, AIX, Catia, Z - Pro, F-S Celsius, Microstation,
• ProPlanner, TriCad, LIDS, Windows, XP, Malaga, Robcad, and Fabrikplanung Systems
• Estimated development efforts as an input for pre-project activities and project planning
• Monitored and reported to management the status of project efforts, anticipated/identifed issues that inhibit the attainment of project goals and implemented corrective actions
• Provided support and general direction for plant including budgeting/forecasting, financial results, operations, internal controls and lean manufacturing initiatives, procurement
• Followed the optimal project management methodologies and ensured key components such as risk, cost, value, and effort are effectively managed.
• Used formal IT Project Management toolset to plan, track, and report technology projects
• Applied proven communication skills, problem-solving skills, and knowledge of best practices to guide teams on issues related to IT application planning, design and build
• Manages most complex systems process analysis, design, and simulation.
• Maintain the highest level of understanding of the organization's business systems and industry requirements.
• Create process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams, scrum master
• Recommend and facilitate quality improvement efforts. May lead re- engineering team and act as project manager in some cases.
• Manages and assume accountability for the functional design, build, integrity, security and scalability of the systems in area of responsibility as agreed with all relevant business partners
• Managed the development and deployment, rollout and escalation of IT Service Management and Application Operations of medium to large projects, applications, systems software, and/or enhancements to ensuring that development projects meet business requirements and goals
• Fulfilled end-user requirements, identified and resolved system issues
• Researched as well as coordinated feasibility studies and made recommendations on software products and services in support of improving business processes and cost savings
• Ensured the use of effective IT governance procedures to provide high quality IT products and processes, including change management, problem management, incident management and SDLC

Confidential, Charlotte, N C

Business Analyst

Responsibilities:

• Gather review and analyzed business requirements for testing phase of mortgage origination system ( Confidential ) implementation
• Created, tested and distributed system updates, scrum master, change manager
• Provided system - level support of multi-user operating systems, hardware and software tools, including configuration, installation, maintenance, and support of these systems
• Created/distributed documentation, maintained LO/AE table, security administrator
• Researched and documented detailed transaction composition and structure for system testing
• Primary liaison between IT and the business area throughout all phases of the project
• Reviewed and developed documentation (test scripts, procedural guidelines, project plans,etc)
• Planned and coordinated tasks and activities across SDLC, Change management
• Developed work components and tools for inter-department training including Business Process Engineering
• Developed business, functional and technical requirements, Captial Markets, Front office support, Rate lock support,
• Hardware and software installation as well as virtual support
• User Acceptance Testing of applications including data flow and organization
• Member of deployment team providing field support and issue resolution for new mortgage systems- IMPACT, Confidential, LPS
• Proactively and intuitively reported and resolved major and minor issues
• Coordinated problem resolution efforts with the programming support staff, client support staff, developers, legal department, technical writers and procedural team
• Maintained awareness of state specific changes, procedural changes, software functions and enhancements, customer issues
• Maintained software/technical issues, testing issues, training issues, etc. within the software applications and the department as well as effectively communicate pertinent information to teammates
• 60 to 90% overnight travel for projects, customer visits, seminars and conferences