SUMMARY:

• More than 12 years of experience in working on Global IT Project
• Expertise in business analysis and project leadership; conducting high - level needs analysis of complex system enhancements, prepare associated business requirements specification, associated with conflict resolution
• Trusted advisor to business leadership in the evaluation and recommendation of new products and technologies to improve productivity and business efficiencies.
• Exceptional knowledge of business operations and best practices with a history of identifying operational needs and driving continuous process improvement through technology solutions.
• Propose project approach, major milestones and estimated level of efforts, while identifying and managing project issues to resolution
• Diagnose and resolve system related problems and questions with respect to both maintenance and development activities
• Design, plan, test, document, communicate and implement modifications and enhancements to systems in accordance with Change Management and System Development Life Cycle (SDLC)
• Interfaces with outsourcers for project and production system issues
• Knowledge of business and management principles and processes
• Critical Thinker with an eye for details

EXPERTISE AREA:

• Requirements Gathering and Analysis
• Project Management
• Software Implementation
• Software Testing
• Employee Training
• Technical and End User Documentation

TECHNICAL SKILLS:

• SAP PMI Methodologies SAP Test Environment Microsoft (Access
• Excel
• Word
• Power Point
• Visio
• Outlook
• One Note) Documentum Clarity QuickBooks Tivoli Service Now IBM Apple

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Assisted in developing design considerations cost analysis and execution timelines.
• Analyzed business requirements, recommended solutions and provided guidance on business demands to the business partner structure.
• Identified, defined and applied technical knowledge to solve complex problems concerning legacy business application and future system implementations.
• Liaison between departmental end-users, technical analysts, information technology analysts, consultants and other organizations to understand the business needs and translated into functional specifications
• Gathered, and created documentation for business requirements
• Identified opportunities for improving business processes
• Co-ordinate Shared Mailbox deployment, including metric for all locations worldwide
• Train end-users on new environnent
• Application support for end-users in the new environment
• Lead for SAP application support

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Elicited requirements by conducting workshops, As-Is and To -Be work flow analysis, surveys, use cases and scenarios.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Interpreted customer business needs and translated them into unambiguous business requirements
• Communicated and collaborated with project team members to analyze business needs and delivered the following artifacts as needed: (Business Requirements Document, Feasibility Analysis, Project Scope, Use Cases and Traceability Matrix)
• Ensure facilitating sign off from stake holder, project sponsors and users along with perseverance to ensure Technical Leads understood the business requirements through BRD reviews
• Worked seamlessly with Functional Analysts to provide guidance on the business requirements
• Engaged with Test Lead to review test plans, test scenarios and provide feedback
• Worked with IT and user community to facilitate Unit Testing, Integration Testing and User Acceptance Testing (UAT), as well as documented all testing
• Worked closely with Organizational Change Management team member to help create training plans
• Successfully engaged in multiple projects simultaneously
• Worked independently with users to define concepts
• Interacted professionally with a diverse group, executives, managers, and subject matter experts
• Served as the conduit between the business units, technology teams and support teams
• Constructed strategic plans along with project management processes
• Demonstrated expertise in Requirements Management tool, Prototyping tools and Quality Center

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Managed and enhanced the PMO Dashboard with executive reports, program roadmap and KPI.
• Established a reporting strategy and structure aligned to the programs and projects on delivery roadmap
• Built and manage a PMO Quality Management Plan
• Provided support to the PMO Scheduling Manager and PMO Controller
• Managed PMO Portal and all project site policies
• Developed a project lessons learned knowledge base for utilizing planning and risk/ issue management
• Established and maintained a project document management policy and archiving structure

Confidential, Houston, TX

Project Analyst

Responsibilities:

• Worked with Key Users and Business Owners.
• Develop & execute repeatable process to take up to 400 servers through ORR
• Analyse all serves and determine ORR requirements
• Participated in application architecture planning and implementation
• Complete ORR Checklist for each server
• Coordinate and drive activities for completion of activities related to application server migration.
• Track security compliance scanning results (baseline through final results)
• Manage change control end to end for servers requiring decommissioning
• Track and report progress on up to 400 servers being decommissioned
• Determine course of action on up to 85 unknown servers
• Track and report server status of 400 servers
• DCC Weekly Financial Tracking & PWA updates
• Document any / all changes made to functional and business specifications
• RIMBA project dashboard
• PMO Monthly Financial Submission

Confidential, Houston, TX

Project Manager

Responsibilities:

• Managed project execution to ensure adherence to budget, schedule and scope with the technical team of contributors in the global automaton.
• Led testing, defined, coordinated and led testing of all functions in US and global locations.
• Directed the enhancement to the SharePoint system. Upgraded automated the global approval process, vastly reducing the previous manual turnaround time for invoice processing. Saving over $30K on the project.
• Designated as the primary point person in a real life disaster situation.
• Established and executed project communication
• Worked with Key Users and Business Owners.
• Developed test plans/scripts from the requirements for Windows and Linux operating systems
• Facilitated discussions with stakeholders
• Participated in negotiations
• Assisted in developing design consideration, cost analysis and execution of timeline
• Participated in design reviews and walk-through for validation
• Identified and resolved the terminated employee issue
• Collaborated with HR to electronically identify terminated employees with outstanding invoices in the APWF inbox.
• Following this project, directed a team of 3 in the APWF Coder and Report project, which provided functionality to reassign the invoice to another coder and to update the Monitoring Report.
• Worked with Key Users and Business Owners.
• Developed test plans/scripts from the requirements
• Utilized SAP workflow from the Terminated Employee process to automate the manual approval process.
• Directed and coordinated activities of all technical leads
• Work closely with the purchasing manager to pass on information regarding delivery or quality problems.
• Regularly interacts with purchasing manager to plan
• Worked with Key Users and Business Owners.
• Developed test plans/scripts from the requirements
• Partnered with the Accenture Team in Manila to establish accessibility in SAP for scanning inter-company invoices into the system. Researched, selected and defined processes for the integration of a PDF convertor within SAP.
• The solution provided a decrease in process time from several months to a few days.
• Led full project lifecycle including requirements gathering, documentation, testing and implementation. The update provided global APWF training accessibility via the Intranet in multiple languages.

Confidential

Business Analyst

Responsibilities:

• Implemented several high profile SAP Business Model Projects worldwide. Planned and initiated all phases of System Development Life Cycle (SDLC). Analyzed business requirements, developed project plans, budgets and implementation timeline. Configured AP Workflow (Org. Structure, Cost & Profit Centers, G/L accounts and Vendor Master). Created testing material in SAP test environment before migrating to development and production. Authored explicit documentation for roles, responsibilities and processes. Provided end user support, training, and issue resolution. Assessed risk and compliance for inter-company and government audits. Key contact for end-user resolution and business process improvement during system Go-Live and stabilization period.
• Led full project lifecycle for the multi-million implementation of SAP Accounts Payable Workflow (APWF) in over 15 countries across EMEA, APAC, Latin America, and Australia. Managed teams of 10-15 in project delivery within time and on budget.
• Identify and implemented process improvement processes based on business requirements
• Created and facilitated efficient and cost effective solutions
• Documented and managed testing/validation and User Acceptance scripts
• Provided post implementation support.
• Worked with Key Users and Business Owners.
• Conducted individual and group-based workshops
• Developed test plans/scripts from the requirements
• Ran reports associated with Oracle and MS SQL databases
• Directed a team of 3 in the $2 million global integration of BJ Services Company’s financial team onto SAP systems following BHIs acquisition of BJ Services.
• Defined and executed timelines for SAP AP Workflow project process that decreased SAP implementation lifecycle by 30%.
• Proactively identified and coordinated resolution for customer satisfaction

Confidential

A/P Workflow Coordinator

Responsibilities:

• Drove continuous process improvement for A/P workflow processes.
• Analyzed and resolved issues, recommended changes, and trained end-users on utilization of the SAP ERP APWF system to replace manual processes.
• Collaborated with executive leadership on resolutions for process gaps and tested and documented all new functionalities.
• Participated in the upgrade of SAP, ensuring consistent delivery of APWF Interface with business users globally. Provided pre-implementation, go-live and ongoing support.
• Achieved a 50% decrease in A/P process time through the development of A/P Workflow processes. Defined the Western Hemisphere A/P approval process, coordinated with IT team to in corporate functionality into the SAP system and authored training manuals.

Confidential

Disaster Recovery Coordinator

Responsibilities:

• Played an integral role in the design, testing, and execution of a Disaster Recovery plan.
• Managed a team of 15 financial team members in successfully bringing the system up from one location to another.
• Managed 3 DR testing exercises. Brought the system back up within 72 hours on the first test and achieved full functionality within 24 hours following the second test.

Confidential

A/P Close Coordinator

Responsibilities:

• In charge of month-end closing and reconciliation of purchasing card expenses.
• Reduced the month-end process by 2 days and parked items by $4 million by implementing numerous process improvements and coordinating with stakeholders to complete the approval process for outstanding invoices.