SWO & ELA Business Analyst Resume Milpitas, CA - Hire IT People

SUMMARY:

Detailed oriented with capability to track and manage multiple intricate activities. (SQL)
Ability to handle tight deadlines and quotas.
Outstanding communication, time management and organizational skills.

SKILL:

PROFESSIONAL EXPERIENCE:

Confidential, Milpitas, CA

SWO & ELA Business Analyst

Responsibilities:

Created and managed smart accounts that involved high - touched partners and GET Customers.
Created Smart Account and Smart Licensing Adoption Metrics reports for stakeholders and high-end executives.
Team lead for our metrics team. Successfully transitioned a large quantity of HT partners to smart accounts.
Monitored and updated targeted Smart Account Coverage Tracker using SAP Business Objects and SFDC.
Strong experience with sales from Cisco SaaS, worked with executives on ELA activities.

Confidential, Milpitas, CA

Enterprise Licensing Agreement Sales Analyst

Responsibilities:

Using (ITAM) to create purchase history reports for financial department using Excel pivot tables. Renewed Smart Licensing with current customers and obtained new opportunities from new portal requests.
Using SAP Business Objects, Oracle, SFDC running customer’s queries on hardware to provide appropriate discounts, while understanding licensing agreements and pricing to fit customer’s needs.
Communicated with customers on various aspects of ELA regarding different software: ASA, VPN, ESA, WSA, CWS, SMA, CSM, PRSM, and ISE.
Tracked and recorded sales from Cisco SaaS sales onto a master pipeline to share with executives on ELA activities such as closed, pending, and lost sales. Also manually entered into SFDC to reflect updates.

Confidential

Integration Analyst

Responsibilities:

Implemented a solution to report on and track orders submitted with issues in SFDC
Provided ad hoc analytical support to Sales and Marketing as prioritized by management.
Contributed information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
Worked with internal teams to define metrics, data collection and generated reports.
Accounted for 2.5 million in new revenue from acquisition SourceFire.

Confidential

Integration Sales Operations Analyst

Responsibilities:

Developed data mapping to identify corrected discrepancies in client accounts, prior to submission.
Tracked down AR# and SO# using SFDC and excel tables provided.
Showed analytical and problem solving experience, combined with strong business judgment and ability to present analysis in a clear and compelling manner.