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Swo & Ela Business Analyst Resume

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Milpitas, CA

SUMMARY:

  • Detailed oriented with capability to track and manage multiple intricate activities. (SQL)
  • Ability to handle tight deadlines and quotas.
  • Outstanding communication, time management and organizational skills.

SKILL:

  • Proficient in computer operations and software including MS Office
  • Adobe Illustrator
  • IBM Hadoop
  • SFDC
  • Smart Office
  • Hoovers
  • Tableau
  • SAP Business Objects
  • and Oracle.

PROFESSIONAL EXPERIENCE:

Confidential, Milpitas, CA

SWO & ELA Business Analyst

Responsibilities:

  • Created and managed smart accounts that involved high - touched partners and GET Customers.
  • Created Smart Account and Smart Licensing Adoption Metrics reports for stakeholders and high-end executives.
  • Team lead for our metrics team. Successfully transitioned a large quantity of HT partners to smart accounts.
  • Monitored and updated targeted Smart Account Coverage Tracker using SAP Business Objects and SFDC.
  • Strong experience with sales from Cisco SaaS, worked with executives on ELA activities.
Confidential, Milpitas, CA

Enterprise Licensing Agreement Sales Analyst

Responsibilities:

  • Using (ITAM) to create purchase history reports for financial department using Excel pivot tables. Renewed Smart Licensing with current customers and obtained new opportunities from new portal requests.
  • Using SAP Business Objects, Oracle, SFDC running customer’s queries on hardware to provide appropriate discounts, while understanding licensing agreements and pricing to fit customer’s needs.
  • Communicated with customers on various aspects of ELA regarding different software: ASA, VPN, ESA, WSA, CWS, SMA, CSM, PRSM, and ISE.
  • Tracked and recorded sales from Cisco SaaS sales onto a master pipeline to share with executives on ELA activities such as closed, pending, and lost sales. Also manually entered into SFDC to reflect updates.
Confidential

Integration Analyst

Responsibilities:

  • Implemented a solution to report on and track orders submitted with issues in SFDC
  • Provided ad hoc analytical support to Sales and Marketing as prioritized by management.
  • Contributed information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
  • Worked with internal teams to define metrics, data collection and generated reports.
  • Accounted for 2.5 million in new revenue from acquisition SourceFire.
Confidential

Integration Sales Operations Analyst

Responsibilities:

  • Developed data mapping to identify corrected discrepancies in client accounts, prior to submission.
  • Tracked down AR# and SO# using SFDC and excel tables provided.
  • Showed analytical and problem solving experience, combined with strong business judgment and ability to present analysis in a clear and compelling manner.

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