Swo & Ela Business Analyst Resume
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Milpitas, CA
SUMMARY:
- Detailed oriented with capability to track and manage multiple intricate activities. (SQL)
- Ability to handle tight deadlines and quotas.
- Outstanding communication, time management and organizational skills.
SKILL:
- Proficient in computer operations and software including MS Office
- Adobe Illustrator
- IBM Hadoop
- SFDC
- Smart Office
- Hoovers
- Tableau
- SAP Business Objects
- and Oracle.
PROFESSIONAL EXPERIENCE:
Confidential, Milpitas, CA
SWO & ELA Business Analyst
Responsibilities:
- Created and managed smart accounts that involved high - touched partners and GET Customers.
- Created Smart Account and Smart Licensing Adoption Metrics reports for stakeholders and high-end executives.
- Team lead for our metrics team. Successfully transitioned a large quantity of HT partners to smart accounts.
- Monitored and updated targeted Smart Account Coverage Tracker using SAP Business Objects and SFDC.
- Strong experience with sales from Cisco SaaS, worked with executives on ELA activities.
Enterprise Licensing Agreement Sales Analyst
Responsibilities:
- Using (ITAM) to create purchase history reports for financial department using Excel pivot tables. Renewed Smart Licensing with current customers and obtained new opportunities from new portal requests.
- Using SAP Business Objects, Oracle, SFDC running customer’s queries on hardware to provide appropriate discounts, while understanding licensing agreements and pricing to fit customer’s needs.
- Communicated with customers on various aspects of ELA regarding different software: ASA, VPN, ESA, WSA, CWS, SMA, CSM, PRSM, and ISE.
- Tracked and recorded sales from Cisco SaaS sales onto a master pipeline to share with executives on ELA activities such as closed, pending, and lost sales. Also manually entered into SFDC to reflect updates.
Integration Analyst
Responsibilities:
- Implemented a solution to report on and track orders submitted with issues in SFDC
- Provided ad hoc analytical support to Sales and Marketing as prioritized by management.
- Contributed information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
- Worked with internal teams to define metrics, data collection and generated reports.
- Accounted for 2.5 million in new revenue from acquisition SourceFire.
Integration Sales Operations Analyst
Responsibilities:
- Developed data mapping to identify corrected discrepancies in client accounts, prior to submission.
- Tracked down AR# and SO# using SFDC and excel tables provided.
- Showed analytical and problem solving experience, combined with strong business judgment and ability to present analysis in a clear and compelling manner.