Consultant/Business Analyst Resume

SUMMARY:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Consultant/Business Analyst

Responsibilities:

Monitored applications throughout the SDLC in support of Electronic Health Record Modernization/DHMSM
Identified, analyzed, and described business processes; translated into functional and technical/non-functional requirements and business rules
Worked as a liaison with internal and external customers, developers, and SMEs to interpret between the worlds of IT and business
Fulfilled deliverables such as data flow diagrams, acceptance testing, use case scenarios, Functional Requirements, External Service Descriptions, Functional Specifications, process models, and any additional requests from the client
Ran occasional reports using SQL

Confidential

Training Specialist II

Responsibilities:

Planned and provided end-user training on computer hardware and application software with minimal supervision
Developed software training materials, including workbooks and handouts
Created lesson plans with practical exercises on industry-standard medical software applications
Worked with software such as: AHLTA-Theater, Medical Environmental Disease Intelligence and Countermeasures (MEDIC), AHLTA-Mobile, Theater Composite Health Care System Cache (TC2), Provider Order Entry (POE), and DCAM.

Confidential,

IT Service Desk Hardware Support Technician

Responsibilities:

Provided telephone hardware support for all 1700 retail stores
Troubleshot various systems over the phone including Cisco switches, Cisco Jabber, iPhones, iPads, Genesis terminals and registers, symbol scan guns, media converters, network runs, PBX systems, etc
Used Remedy, Service now, Airwatch, Putty, DHCP update tool, eManage, and Cisco Unified Call Manager.

Confidential

Pricing and Promotions Analyst

Responsibilities:

Executed the base and promotional pricing strategies as identified by banners
Supported category achievement of margin goals and the index targets established by the banner
Analyzed banner category performance to identify opportunities
Presented recommendations that mitigate risk to the banner and category

Confidential

Telecommunications Specialist III

Responsibilities:

Installed, troubleshot, and configured Avaya/Nortel VoIP phones
Ran, installed, and terminated CAT 6 cables
Activated end user ports to designated NIPR and SIPR ports
Configured, troubleshot, and installed Brocade and Foundry switches
Worked directly with IMOs to ensure customer received desired assistance with customer related issues
Created, updated, and closed work orders in Remedy

Confidential

Support Systems Specialist.

Responsibilities:

Maintained radio and data distribution systems
Preformed signal support functions and technical assistance for computer systems and local area networks
Trained soldiers in other units on set up and operation of their signal equipment
Learned to live by values such as: integrity, attention to detail, problem solving, critical thinking, analyzing, troubleshooting, multi-tasking, persistence, and having a “never quit” mentality