SUMMARY:

• Looking for a QA Analyst position in the field of software quality assurance and testing where I can utilize my experiences, expertise and technical knowledge.
• 10 years of experience in Software Testing, Quality Assurance, and Quality Control of various business applications in Client/Server environment and Data Warehousing solutions.
• Solve business problems by defining the problem, interviewing stakeholders, researching and evaluating alternatives, and presenting the findings
• Research and analyze business requirements for creating usable test cases
• Analyze and research problems with system functionality on the fly, with little to no business or functional requirements and turn the findings into usable test cases
• Strong knowledge of Software Development Life Cycle and Software Test Life Cycle and highly proficient in Software Quality Assurance methodologies in Waterfall and Agile model
• Experienced in all phases of the Software Development Life Cycle.
• Experienced in reviewing and understanding business and testing requirements.
• Worked in SCRUM and Agile methodology of project development
• Extensive knowledge in gathering and understanding BRDs (Business Requirements Document), FRDs (Functional Requirements Document), SRS (System Requirement Specifications) and Used cases.
• Having experience in different Browser Compatibility Testing.
• Ability to work against tight timelines and multi-task.

TECHNICAL SKILLS:

Testing Tools: QuickTest Pro, Unified Functional Testing ( UFT ), Application lifecycle management ( ALM ) WinRunner, TestDirector, Visio

Languages: C, ASP.Net, VB, XML, PHP and SQL

Scripting Languages: VB Script, Java Script, UNIX shell

RDBMS: MySQL, Oracle & SQL Server

Operating Systems: Macintosh, Linux, UNIX, Windows

Web/Application Servers: IIS, WebLogic, and Web Sphere.

Defect Tracking Tools: Test Track, Bugzilla, Quality Center, Application lifecycle management ( ALM )

Configuration Management: Visual Source safe.

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Senior Business Systems Analyst

Responsibilities:

• Created process documentation with procedure definitions for financial and database standards used in training and as a reference to analyze and improve database and overall financial analyst roles.
• Resolved issues using logic and research methods including database query analysis, gap analysis, and report monitoring in a time sensitive environment.
• Interacted with the stakeholders to get a better understanding of client business processes and gather business requirements.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams) in Visio.
• Conducted CR "Change Request" walk-thru and approved FSD, BRD, Artifacts, & CR Sign-offs.
• Collaborated with business stakeholders in creation of Product Backlog (PBI) and Prioritization.
• Collaborated with Scrum team for backlog refinement, Iteration planning.
• Responsible for documentation on the design, development, implementation, daily loads and process flow of the mappings.
• Experienced setting up test scenarios and executing on these scenarios and worked closely with testing team to make sure all the changes made to requirements documents are implemented in there Test Cases.
• Used Application lifecycle management (ALM) to look up defects and issues raised by testing activities.
• Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.

Environment: / Skills: Business Modeling Tools MS Visio, Project Management Tool MS Project, TSYS, PPM, Lotus Notes, MS Word, MS Excel, HP.

Confidential, Vienna, VA

QA Analyst

Responsibilities:

• Attending the daily status meetings with the QA team and weekly meetings with the Business Analyst and review the Defects with development team & Users.
• Participated in various meetings, discussed Enhancement and modification request issues
• Understanding the Requirement and Design Documents.
• Creating test plan, test strategy Test cases
• Performed End to End, Functional, Regression, and Integration Testing manually.
• Prepared test cases by analyzing functional requirement specification document
• Expertise in generating the daily defect detailed report using ALM for the other project stake holders and the project Management
• Performed regression testing of application for each release and CR Testing.
• Prepared test data and shared with the team.
• Extensively used SQL for data validation during back-end testing.
• Prepared Traceability Matrix to make sure all the functional and Design requirements are covered under test scenarios.
• Conduct Internal reviews with test team for their feedback on functionality being tested.
• Report daily Test Summary to the Management on daily basis .
• Participate in User Acceptance Testing (UAT) on behalf of QA team.
• Prepare high level production validations for deployment team
• Analyze and Review Functional and System documents against Test documents.
• Attended walk through meetings to discuss QA environment, Stage readiness and to understand scope of QA for all the applications.
• Lead projects team of 2-4 testers and was responsible for directing, supporting and monitoring QA Analysts activities.
• Managed quality on highly complex projects and assignments which included; ACH, and Wire Transfers
• Provided input to management on ways to improve the overall processes.
• Lead defect tracking meetings during System and User Acceptance Test.
• Performed GUI, Integration, Regression, Positive and Negative, System Compatibility, and User Acceptance Testing.
• Performed per review of test cases written by my colleagues to ensure test cases follow the team's standards and updated when they are not in compliance with the standards.
• Written test cases for the application with respect to the user requirement document.
• Attended walkthrough meeting with the Business Analysts, Project Managers and developers and provided feedback accordingly.
• Executed test cases, validated test results, tracked defects/bugs, recorded and reported defects.

Environment: / Skills: OnDemand, WinSql ETS, ATM, SST, RighNow, Teradata, UAD, FIS Mainframe.TSYS, PPM, Jira, Lexcel, Unifi, CICS, IMPACS, ATS, RM, AAO,,Lotus Notes, MS Word, MS Excel, HP.

Confidential, Vienna, VA

QA Tester

Responsibilities:

• Involved in End to End and User Acceptance Testing (UAT) for each release.
• Wrote test cases based on Business Requirement.
• Involved in back end database testing (DB2) by writing SQL queries using TOAD and WinSQL.
• Provided support to users during User Acceptance Test.
• Strong hands on experience in Manual Testing on client/server and web-based applications.
• Proficient in different phases of testing like Integration, System Testing and User Acceptance Testing.
• Experienced in creating Requirement Traceability Matrix to ensure comprehensive test coverage of requirements.
• Supported the data creation, test case/acceptance test design, test execution, automation and environment set up.
• Experienced in complete Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Bug Life Cycle (BLC)
• Expertise in bug-reporting and bug-tracking using the test management tool like ALM and Quality Center.
• Prepared test cases in Test Plan tab execute in Test Lab and logged defects using Application Management Life Cycle (ALM) QC.
• Experienced in developing Test cases from Business Requirements in ALM/HP Quality Center.

Environment: / Skills: ALM, QC, OnDemand, HTML, XML, Java, Oracle 10g, SQL, Agile, Linux/Unix, Microsoft Office, Visio.

Confidential, Vienna, VA

Supervisor

Responsibilities:

• Providing customer service regarding collection issues, process customer refunds, process and review.
• Accountable for reducing delinquency for assigned accounts.
• Maintained quality control objectives, average handle time objectives while providing excellent customer service
• Adhere to compliance and regulation law
• Assess the current situation and the status of each case and recommend proper action to be taken
• Perform various administrative functions for assigned accounts, such as recording addresses changes and purging the records of deceased clients/debtors
• Accurately processed and completed necessary collection forms and documentation.
• Trained new associates on collections processing systems, procedures and policies.