SUMMARY:

• Seeking Software Testing/Controls position in both Front End and Back End Testing.

TECHNICAL SKILLS:

Testing Tools: Quality Center, Test Director, Toad, XML spy

Languages: SQL, Visual Basic 6.0, PL/SQL, VB .NET, SAS, Shell Script (Korn)

Web Technologies: HTML, XML, Java Script, VB Script, .NET

Databases: MS Access, Oracle, SQL Server 7.0

Operating Systems: Windows (NT, 2000, XP, 98, 95,7), UNIX

Others: MS - Word, MS-Excel, PowerPoint, MS-Project, Outlook, VISIO, ADR, Lotus Notes

PROFESSIONAL EXPERIENCE:

Confidential, Wilmington, DE

Senior Business Systems Analyst/UAT Team Lead/Risk Controls Analyst

Responsibilities:

• Designed a Control Framework for processes in production to track various metrics and ensure the processes where performing as designed.
• Researched account activity, tracked profit and loss, and consolidated findings to inform and recommend courses of action regarding change in business risk policy.
• Tasked with learning, understanding and ultimately teaching my team the credit authorizations at Chase, overall structure of the process and the risk rules regarding all the different kinds of authorizations possible.
• Created Business Requirements Document to implement changes in production.
• Interaction with Business Team, Business Requirement Gaps Analysis, Customer Experience and Impact Analysis of application.
• Worked on the Credit line Decrease (CLD), Credit Line Increase (CLI), and Fraud processes to ensure the proper actioning of accounts.
• Validate Credit Cards Authorizations by using TSYS Screens and Teradata for Backend testing.
• Experience with the testing of credit card authorization techniques, process, payments, refunds and settlements.
• Working on scheduling the batch processes in work scheduler TWS.
• Worked with Business planners, Policy department and developers to test adhoc processes for Card Risk Review process.
• Performed Manual Testing for checking the flow of the application functionality between the new and the legacy system.
• Actively involved in maintaining the Traceability Matrix
• As Team Lead and point of contact for DEV,QA and End User, made sure all communications and expectations were managed thoroughly and clearly within and across the teams.
• Organizes and/or facilitates team member training sessions in each new application to implement process.
• Used various TSYS screens to view, modify and validate bank customer details (status, credit line, language of preference).
• Used TWS to do Adhoc runs for credit card processes and jobs.
• Used Excel Tools (graphs, tables) to find patterns and gaps in data
• Performed Security Testing and Regression Testing using and maintaining traceability in Quality Center
• Used SQL to test data staging tables by using SQL Developer.
• Conducted Back-End Testing manually using UNIX.
• Verified creation of SAS datasets and validated the contents meet business needs.
• Involved in different major and minor release testing by updating test plan with testing methodology, reviewed test results and analyzed defects and resolved with team.

Senior QA Software Test Analyst

Responsibilities:

• Testing of Data Extract process for CITI Group Customer from Back End Process to achieve inactive data and dump into Data file for Data Warehouse storage. Back End Testing involves us of heavy SQL, UNIX Utilities like (AWK, GREP, SED and Shell Scripting)
• Contributes to and monitors test planning, test preparation and scripting, and test execution according to defined best practices, standards and procedures.
• Interfaces regularly with peers and management regarding test related topics including the coordination of test related initiatives with QA Test Leads, Project Managers, Development Managers, and other QA Core team members (SDLC Team)
• Participates in all phases of the IT Project Delivery Framework, including review of complex business and functional requirements. (Kick Off meeting, Change Control, etc)
• Assesses risk to quality service based upon results of verification and validation. Monitors adherence to established test standards and procedures. Standardized QA Process using Testing Methodology, Process Improvement. Provides QA consultation services to support users of related test processes.
• Manages verification and validation activities for production modifications in production enhancement, interact with user, involved in automation of health check of application.
• Maintains document template libraries and internal project documentation like QA Test Plan, Local procedure, QA Test Results,etc
• Participates in both internal and external process improvement projects like QA, SIT, UAT Testing with business & Marketing and External Vendors team.
• Strong Project Management skills like Test planning with LOE,test estimation and resource plans, Set up test environment
• Expertise with testing tools like QTP, JIRA, Quality Center and third party tool Toad, MQ Editor (IBM Queue Testing)
• Knowledge of relational databases like Oracle Database 11g to validate data testing in back end using complicated SQL script using Oracle functions

Senior QA Software Test Engineer

Responsibilities:

• Interacted with System Analyst to analyze business requirements, Gap Analysis, E2E flow of application and involved in impact analysis for changes business rules.
• Designed and developed QA Test Plan/Test Cases using Testing methodology with all possible Use Case to cover all testable function in Positive & Negative Testing.
• Provided Test metrics on the results of system testing activities; coordinated and collaborated with others in analyzing collected requirements to ensure system development and implementation plans meet customer needs and expectations.
• Developed SQL Script (Developed complicated SQL Script in Toad) to validate data, automated UNIX based process (Using Unix Utilities with Shell Scripting and executed all test scenarios in minimal time.
• Involved in key learning process after each release to implement process in future as a part of QA process Management., Kick Off Meeting and Release Management, Key learning Session .
• Assisted in continually improving our software development process and the development environment.
• Interacted with team to resolve daily issues in installation, code delivery, documentation, and defects.
• Involved in testing of multiple applications with QA, SIT and UAT testing by documenting, reviewing, resolving defects, follow up with interface sign-off.
• Supported Change Control by reviewing impact of all modules planned all release schedules, back out plan.
• Supported production support team in production Trouble Ticket to analyze root cause of problems and resolved with team.
• Involved in production support testing assisted team in staging testing, support in change control request.