SUMMARY:

• Confidential - based, results-driven, entrepreneurial, and visionary Business Analyst/Project Manager with six years of hands-on experience, an MBA, MSc in International Marketing, and a BSc in Computer Science.
• Good understanding of Software Development Life Cycle (SDLC) methodologies like Waterfall, Agile (SCRUM, RUP).
• Skilled in conducting elicitation techniques like surveys, questionnaires, interviews, JAD sessions.
• Experience in authoring documentation such as BRD, Use Case’s, and conducting various Business Analysis viz. GAP analysis, ROI and SWOT.
• Experience in communicating directly with Stakeholders, SMEs and end users to gather and translate requirements into detailed project development strategies for effective deployments.
• Created and documented Use Cases, Process Flows, Work Flow Analysis and used Unified Modelling Language (UML) to pictorially describe Use Cases.
• Expertise in designing, creating test plans, identifying, test script/test case for User Acceptance Testing (UAT).
• Experience in Defect and change Management reporting. Software: Bugzilla, JIRA.
• Organized weekly project status meetings, walkthroughs, and Inspections and worked as a liaison between business users, designers and developers.
• Comprehensive experience in digital marketing, business analytics, sales management, brand management, negotiating skills, team management, project management, time management and multi-tasking on daily basis.
• Well-versed in Salesforce including dashboards building, data loading, and related support.

PROFESSIONAL EXPERIENCE:

Confidential, El Dorado Hills, CA

Data Business Analyst

Responsibilities:

• Provided analytical support through the analysis and interpretation of data in support of cross-functional business operations.
• Discovered and gathered client requirements to ensure the final requirements meet the customer's needs.
• Handled and prioritized multiple projects across critical yet often fluctuating deadlines.
• Maintained document repository management system using JIRA to house business/functional requirements, analyses, surveys and process flows. Performed data analysis and data cleansing.
• Handled data in Salesforce.com (pulling and loading) as well as Jira for managing projects. Transferred data into MS Excel for analysis. Maintained reports and dashboards using Excel (Vlookup, Pivot Tables, etc.).
• Gathered requirements from the group structure and Shield link and followed Desk Level Procedures (DLP).
• Created PBR (Product Build Requests) reports in Excel from Shield Link and Facets.

Tools used: Salesforce, EDI, HIPAA, MS Office, MS Access, JIRA.

Confidential, San Mateo, CA

Business Analyst / Project Manager

Responsibilities:

• Worked as a Business Analyst in the project and assisted the Project Manager in Project planning, scope management, deliverables and key milestones. Followed SDLC methodology - Agile SCRUM.
• Planned, prioritized and gathered requirements and conducted JAD sessions with business sponsors, developers and testing team. Documented detailed user stories in JIRA from the business requirement documents.
• Documented requirements and transformed them into functional and technical requirement specifications, used MS Visio to model the process flows using UML diagrams (Use Case Diagrams, Activity Diagrams and Swim Lane Diagrams).
• Carried out detailed and comprehensive Gap analysis (As Is, To Be) and documented detailed process flow.
• Reviewed QA Test Cases to ensure compliance with Portfolio and Asset Management which include Investment Record Management, Hierarchal Portfolios, Price updates, Retrieve Transactions Directly from your Broker or Fund Company.
• Conducted daily Scrums and reviewed progress of sprint by referring burn down and velocity charts.
• Created User Acceptance testing (UAT) to ensure all business and functional requirements were met.
• Assisted QA team by reviewing test cases and test plans to ensure complete coverage of requirements.
• Involved in defect triaging and creating change management requests.
• Provided post-production support and planning for maintenance releases, etc.

Confidential

Program Manager

Responsibilities:

• Grew client base by 800 accounts within 8 months advertising on social media and preparing direct marketing campaigns.
• Provided solid budgets with cost control measures along with tracking of expenses resulting in 20% lower costs
• Redesigned processes and procedures for improved efficiency in resolving client problems.
• Implemented and directed SEO and SEM programs, including analysis of campaign reports in Google Analytics/ AdWords carrying out required surveys and research.
• Maintained attention to detail and follow up which resulted in on time deliveries with no missed deadlines; customer satisfaction averaged 4.9 out of a possible 5.0.
• Operationalized multiple products for support, professional services, and Customers reducing operational costs by 25%.
• Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.
• Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the product vision and built trust by maintaining an accurate and achievable roadmap.

Confidential

Business Analyst/ Project Manager

Responsibilities:

• Interviewed the Key Stake Holders, SMEs, and Decision makers to have a successful collection of requirements.
• Interacted with End Users/Business folks to understand the scope of reporting for a particular client and prepare list or reports needed to be in the sprint backlog.
• Experience working on Agile methodology and executing various functions of Agile including writing user stories, daily scrum call, sprint planning, Jira grooming, Showcase and Retrospective.
• Analyzed business deliverables - Use Case Diagrams, Activity Diagrams, Sequence Diagrams, and Business Process Flow Diagrams created using MS Visio and Rational Rose. Queried the database using complex SQL queries.
• Worked closely with product owner to prioritize different stories and with technical team to ensure Testability of requirements.

Confidential

Project Manager

Responsibilities:

• Managed and coordinated the review, modification and implementation of project, including contractors from bid process to completion. Identified, planned, and executed cost-saving and optimization projects across transportation, logistics, and trade compliance functions.
• Prepared reports for upper management including but not limited to client reports, schedule updates, status of deliverables, invoicing, cost, and project financial review dashboards.
• Fulfilled over $1million of service contracts executed in 6 months during fiscal 2012.
• Negotiated 12% overall cost reduction by tight management of 21 vendor contracts, including RFPs and SLA compliance.
• Served as principal contact between client and organization to ensure 100% client satisfaction with delivered services.
• Directed extensive face to face client meetings requiring up to 25% travel annually.
• Developed and managed project plans to on-time successful completion from request for proposal to product delivery.