SUMMARY:

Professional with ten years of experience and a track - record of exceeding expectations in both private and public sector; with a proven ability to analyze complex problems and develop effective solutions to improve efficiency, cut cost and track progress through all phases of SDLC. Adept in eliciting business and functional requirements, performing gap analysis, and improving processes to effectively leverage technology to advance any organization. Excellent analytical, communication and interpersonal skills and a great team player.

TECHNICAL SKILLS:

• Atlassian (JIRA, Confluence, HipChat and Service desk) Amazon Web Services (AWS)
• HP Application Lifecycle Management (ALM) CMMI
• Rational Requisite Pro HEDIS
• Microsoft Azure HIPAA
• Microsoft Office UML
• Microsoft VISIO

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Business Analyst

Responsibilities:

• Serve in a client facing role and was responsible for reviewing and analyzing requirements from Business Requirements Specification documents that are key to 2020 Decennial Census Operations to identify tasks and or gaps within the overall 2020 Census Operation.
• Gather, document and analyze requirements through research, interviews, JAD sessions.
• Attend stakeholder’s meeting to gather data and create accurate process flows using Visio as well as deliver documentation as needed for the Center for Applied Technology (CAT) migration to cloud (AWS).
• Leverage knowledge of process flow to create as-is and to-be processes of legacy system for migration to Amazon Web Services and Microsoft Azure.
• Act as the liaison between stakeholders, IT team and Project manager to avoid gaps in understanding and or implementation of requirements. 
• Collaborate with project team in planning, coordinating and implementing Quality Assurance (QA) on various phases of the SDLC in an agile environment. 
• Confluence for documenting and collaborating with team to create, capture and store different projects.
• JIRA for planning, tracking and releasing shippable products at end of sprint.
• Translate business requirements to functional and non-functional requirements.
• Artifacts: functional requirement document (FRD), Process flow (swim lane) diagrams, Use case, EPICS, User Stories, Product backlog grooming, Training Manuel.

Research Analyst

Responsibilities:

• Worked with senior leaders in translating mission, vision, goals and strategies into actionable transition plans and roadmaps.
• Researched, documented and presented advantages of government shared services to clients.
• Recommended alternative shared services delivery and operating models and advise sponsors throughout the shared services planning, deployment, and management lifecycle.
• Assisted agency in overseeing an enterprise shared services business architecture.
• Advised senior leaders on transition and program management approaches.
• Provided oversight for execution and recommended methods for measuring and reporting performance.

Confidential, Washington, DC

Research Analyst

Responsibilities:

• Worked with project sponsors to establish strategic plans, objectives, and work plans.
• Researched and developed projects strategies, goals and plans that enabled organizational improvements and enhancement of internal operations and practices.
• Researched market trends using SWOT analysis to provide services that added value and improved return on investment (ROI).
• Analyzed business processes to identify areas where cost savings and improvement efficiencies can be achieved.
• Assisted with planning and conducting JAD sessions to facilitate requirement gathering and engineering activities.
• Maintained and tracked requirements and specifications through requirements traceability matrix.
• Developed and delivered work products such as, detailed functional requirements, systems development plan, business process description, validation of test plan and software requirement specification to the client.
• Participated in various client-based meetings and contribute to the meeting discussions, document meeting minutes, Decision logs etc.
• Managed and documented Software Change Request (SCR).
• Created Graphical user interface, Screen Mock-ups using Balsamiq and gliffy.

Confidential, Hyattsville, MD

Health care Manager/ Process Analyst

Responsibilities:

• Planned, analyzed company operations and developed written and graphical reports required to communicate findings and recommendations concerning organization, staffing, job description, data classifications, policies, procedures, operating expenses, and workload patterns.
• Knowledgeable of health care delivery of: (CMS) Medicare, Medicaid, insurance policies, diagnostic codes, HIPAA, HEDIS and claims processes.
• Provided strategic guidance, best practices, and new approaches to effectively leverage technology to advance the organization.
• Re-engineered current business operations to deliver measurable savings, increase revenue and reduce cost. 
• Analyzed business and IT processes as related to all aspects of the organization’s operations relating to care management, program implementation, including assessments and clinical communications, across all clinical lines of business, including Employees, Medicaid, and other commercial organizations.
• Reviewed existing company policies, processes, and procedures in conjunction with company’s mission to determine a need for revisions and/or additions to streamline business operations, leading to greater efficiencies.
• Delivered comprehensive employee training, on-going team building, and effective performance management, resulting in 85% employee retention rate.
• Analyzed patient referral/intake and claims data consistency leading to optimizing operational policy and process improvements, significantly improving customer satisfaction by 95%.
• Excellent analytical skills in understanding the business process (AS-IS and TO-BE), understanding the functional requirements and translating them to system requirement specifications. 
• Worked with Quality Assurance (QA) team to design test plan, test cases and scenarios to validate requirements using HP Application Lifecycle Management for User Acceptance Testing (UAT).