Business Analyst Resume

SUMMARY:

Versatile technical Project Management Professional (PMP, CSM) and Business Analyst, who thrives in challenging and fast paced professional environments. Disciplined to work remotely but flourishes in an office atmosphere. Adapts easily to change. Rapid comprehension to business needs, systems and software.

EXPERTISE AREA:

Project Management(Agile and Waterfall)
Business Analyst
Training and Delivery Management
Virtual Technologies for Education
Support Management
Vendor Management
Systems Management
Operations Management
System Administration
Team Leadership
Working with global and cross functioning teams

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

Data field mapping, analysis, extraction, migration preparation, validation and reconciliation. Utilized Safe app in Service Now to create user stories for the product owner and manage sprints in the PI.
Managed a global team to create a crowdsourcing event to generate submission of patient and provider problems to be used as challenges to solve for Hackathons and managed the creation of EU Hackathon.
Network Segmentation of the manufacturing networks from the business networks globally and add Active Directory Servers
Obtained Project Management Professional (PMP) and Agile Certified Practitioner

Sr. Principle Project Specialist

Confidential

Responsibilities:

Responsible working with education business units to analyze their business needs by identifying areas of inefficiency and providing recommendations for improvement.
Managed projects for the business units directed at upgrading and improving systems, infrastructure, and processes using both agile and waterfall methodologies.
Used various tracking and reporting tools (Saba LMS, Business Objects, Metric that Matter, Quick Base, SharePoint, MS Visio, MS Word, MS Excel, MS Access) and methods to analyze the business needs and prepare business cases with recommendations for each to present to upper management.

Manager Virtual Academy

Confidential

Responsibilities:

Initiated and managed project with SaaS vendor bringing web - based portal in-house replacing third party portal, optimizing portal 75%, delivering on time, and saving $120K per year. Wrote UAT scripts and managed UAT process.
Negotiated costs for hosted depreciated servers saving $100K per year.
Presented Virtual Academy globally gaining instructor confidence for virtual training.
Increased revenue from $1.5 M per year to $6.5M per year by the 3rd year

Confidential

Manager

Responsibilities:

Implemented Collaboration tool for virtual education.
Increased training audience by 50%

Operations Manager

Confidential

Responsibilities:

Managed coordination team to provide technical and soft skills training for 60K + employees.
Established roles, defined processes, identified KPIs to measure performance for performance reviews. Worked with external training vendors to deliver onsite and offsite training.
Managed corporate training rooms and equipment.

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