SUMMARY:

• 7 + years of experience working as a Business/System Analyst with diverse IT experience.
• Excellent knowledge of industry software development life cycles like Waterfall and Agile.
• Lead testing efforts such as User Acceptance testing (UAT), Stress, Regression and assisted in post - production support.
• Wide experience in developing Business Requirements Document (BRD), Functional Requirement Document (FRD).
• Wide experience in developing User stories, Use Case diagrams, Activity diagrams using UML methodology.
• Ability to work independently or in team/cross functional teams, manage and multiple projects.
• Proficient in customizing business practices, workflows, activities and deliverable.
• Lead JAD sessions with Subject Matter Experts and stakeholders.
• Extensively worked with gathering Requirements, developing data modeling, System Architect, Feasibility studies, Scope Documents, Requests for Proposal.

TECHNICAL SKILLS:

Operating Systems: Windows 2003/XP /Vista/7/8

Languages: C, HTML

Databases: MS SQL server, MS Access

Project Management, Design & Case tools: MPP (Microsoft Project Plan), Visio, Excel, Power Point

General: MS-Office (Word, Excel and PowerPoint), MS Project

WORK EXPERIENCE:

Confidential, Bloomington, MN

Business Analyst

Responsibilities:

• Working with reporting systems like TRX and Datalink for generating reports.
• Participating in daily / weekly standup meeting with the business group to discuss any roadblocks or potential risks.
• Use of Microsoft Office tools for documentation, design tools like Adobe Photoshop, MS VISIO.
• Document critical processes and responsibilities performed by the A&H team.
• Developing UAT testing on Group Limited Indemnity.
• Leading User testing and documentation on Data Conversion/Reporting project.
• Analyzing the data and providing feedback to the Development team.
• Establishing Sales Compensation reporting, documentation of reporting and following the guidelines for each commission payroll cycle.
• Establishing Sales reporting including analytics for proposal pipeline, existing and lost businesses.

Confidential

Business Analyst

Responsibilities:

• Worked with Complex Care Management team to develop Salesforce/ Pathway application.
• Lead application requirements to enhance Clinical Support capabilities.
• Extensively worked with CA Agile for the project.
• Facilitated meetings to gather requirements on the new features.
• Worked directly with Product Owners and Upper Management to get a grip on the future functionalities.
• Created and maintained User Stories for each upcoming feature along with details.
• Lead JAD sessions to find the best solutions possible for business and dev roadblocks.
• Worked closely with Project Manager to determine and understand priorities for each feature.
• Worked on developing Salesforce platform for Clinical Support Team to help them in analyzing Clinical services.
• Worked on providing Clinical solution to the Medical Team helping them in documenting Health Analysis.
• Worked with Dev and QA to resolve any roadblocks and made sure there are no bugs/defects in production.

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Worked on improving the mobile application for Confidential .
• Worked extensively with Data Mapping, GAP & Data Analysis.
• Working knowledge of Scrum in CA Agile.
• Responsible for setting up weekly meeting and walkthroughs for project updates and to detect bottlenecks and devise a plan to handling the bottlenecks.
• Gathering business requirement from end user and Creating user requirements document for companywide reports.
• Worked directly with developers, Project Manager to provide the product.
• Assigned groups with weekly/monthly tasks needed to ensure completion of project.
• Gathers estimates from Technical Teams after performing analysis and conveying to Business Stakeholders.

Confidential, Eagan, MN

Business Systems Analyst

Responsibilities:

• Worked on claims migration project as a lead business systems analyst.
• Created BRD’s along with high level process/flow representation of the detailed requirements.
• Supported User Guide development and UAT Test Cases.
• Worked extensively with Solution Architects to find the best solution for the requirements.
• Worked with Project Manager to help understand the timelines and priorities.
• Translated business needs into system requirements to help dev with technical understanding.
• Led QA with UAT to identify bugs and defects and make sure those are fixed per project timelines.

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Worked on Remote Deposit capture of check and credit card projects.
• Defined system scope as per the business requirements.
• Created Use Case Diagram, Work flow, Sequential Diagrams, and System Architecture using MS Visio.
• Developed project delivery schedule, managed projects and identified resources to successful completion.
• Created timelines for the project deliveries and maintained the efficiency.
• Designed and developed Use Cases, Activity Diagrams and Sequence Diagrams using UML.
• Developed prototyping for Remote Deposit Capture (RDC) Mobile App and Credit Card.
• Extensively involved in Data Mapping and necessary Data Transformations.
• Liaised with development and testing teams to accomplish timely release objectives.
• Assisted in User Acceptance Testing (UAT) of the system.

Confidential

Business Analyst

Responsibilities:

• Worked on Bank retail banking integration of online banking and investment banking.
• Worked with business stakeholders to define business requirements and analyze functional requirement.
• Facilitated JAD sessions with management, users and stakeholders to define the project and finalize the deliverable in the project.
• Developed test plan, test cases and test scenario for integration, regression and performance.
• Lead User Acceptance Testing and maintained the quality procedures.
• Conducted walkthrough with user and developers to bring the required application.
• Conducted weekly meeting to discuss the status of the project.
• Worked closely with the developers and testers to ensure policies, standards are met while creating application.
• Implemented new web base technology for the existing system.