Business Analyst Resume
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Washington, DC
SUMMARY:
- Years of cross - functional operations/project management experience in the technology industry.
- Well versed in business analysis methodologies, modeling tools, operational processes and organizational workflows.
- Demonstrated ability to design and implement innovative and effective solutions for quality products and services.
- Expert in integrating and evaluating information to support business requirements, strategies and customer needs.
- Experienced in building strong relationships with colleagues, partners, vendors and other key stakeholders.
- Proficient in bridging the gap between technical and non-technical stakeholders to provide optimal business solutions.
TECHNICAL SKILLS:
- Agile methodologies, processes, workflows.
- Business modeling techniques and notations, activity diagrams, wireframes.
- Rational RequisitePro, Rational Team Concert.
- Microsoft Office Suite: Excel, Word, Outlook, PowerPoint, Access
- MS Visio, MS SharePoint, MS Project
- Adobe Acrobat, Illustrator, Photoshop, Publisher and XARA.
- Data Backup Solutions (IBAC, Backup Exec, Paragon)
- Fishbowl Manufacturing Inventory ERP
- Quickbooks accounting software
PROFESSIONAL EXPERIENCE:
Confidential, Washington, DC
Business Analyst
Responsibilities:
- Determine business requirements, eliciting requirements from project stakeholders.
- Capture and document detailed functional and technical requirements and business rules.
- Generate User Stories, Use Cases, Business and System Process Flows, Wireframes, Sample Reports.
- Participate in Requirements Review meetings.
- Participate in Quality Assurance reviews of the requirements artifacts.
- Participate in Logical and Physical systems Design reviews.
- Risk Identification and Risk Mitigation plans.
- Change evaluation, Impact assessment and other customer directed studies.
Business Requirements Analyst
Responsibilities:
- Responsibility for investigative work to determine business requirements, eliciting requirements from project stakeholders.
- Business and systems analysis to define detailed functional and performance requirements and business rules.
- Developing Use Cases, Business and System Process Flows, Wireframes, Sample Reports, etc.
- Participating in Requirements Review meetings.
- Participating in Quality Assurance reviews of the requirements artifacts.
- Maintaining requirements traceability.
Sr. Business Analyst
Responsibilities:
- Defined and implemented efficient systems for manufacturing, inventory management, order processing, logistics, helpdesk and support in accordance to company policies, procedures and business objectives.
- Lead the development and support of software products produced and sold by Idealstor.
- Responsible for all phases of the SDLC: Project Planning, Requirements Analysis, Design, Development, Testing, Implementation and Maintenance for multiple application software, using agile methodologies.
- Collaborated with stakeholders to understand business process and requirements, define and document project scope, and establish WBS and project schedules.
- Lead requirements gathering meetings and JAD sessions to effectively capture requirements, interfaces, architectural impacts and security issues.
- Derived requirements from review and analysis of technical documentation, existing systems and pseudo code.
- Worked with the technical team to develop functional specifications through user stories, use cases, activity diagrams, wireframes and flowcharts.
- Developed process flows and process documents to define the current and recommended business processes and associated business rules.
- Provided project supervision, contributed to design and implementation of product prototypes, and established methodologies for advanced testing and solicitation of client feedback through prototype review workshops.
- Utilized client feedback to provide custom solutions and implement a process for change management.
- Developed test cases and RTM to establish traceability between requirements and test cases; performed unit and integration testing to validate adherence to functional requirements; and lead UAT sessions.
Manager Operations and e-Business Solutions
Responsibilities:
- Supervised a team of engineers responsible for installation, maintenance, and support of application software, hardware systems, networks, operating systems, and utilities.
- Served as an analyst for the in-house Support and Help Desk ticketing system. Implemented and developed systems to improve response and resolution time, increasing the overall customer satisfaction by 4%.
- Served as an analyst for development and implementation of B2B e-commerce website, Web Based Order Processing and Inventory Management systems.
- Developed intensive customer care program to increase business by 5% from existing customers and 8% from new customers
- Implemented a cost effective user interface and devised the algorithm to enable the system to calculate minimal delivery cost
- Designed dynamic tax engine for the organization’s web store.
- Created and implemented merchandise and product management processes
Manager Materials, Logistics and Support
Responsibilities:
- Managed inventory, purchase and logistics operations.
- Supervised a team of Engineers in the support department - installation, maintenance, troubleshooting of hardware systems, operating systems, utilities and application software.
- Developed and managed the IT services business.
- Implemented efficient maintenance contract administration, warranty management and ERP systems.