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Business Analyst Resume

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Washington, DC

SUMMARY:

  • Years of cross - functional operations/project management experience in the technology industry.
  • Well versed in business analysis methodologies, modeling tools, operational processes and organizational workflows.
  • Demonstrated ability to design and implement innovative and effective solutions for quality products and services.
  • Expert in integrating and evaluating information to support business requirements, strategies and customer needs.
  • Experienced in building strong relationships with colleagues, partners, vendors and other key stakeholders.
  • Proficient in bridging the gap between technical and non-technical stakeholders to provide optimal business solutions.

TECHNICAL SKILLS:

  • Agile methodologies, processes, workflows.
  • Business modeling techniques and notations, activity diagrams, wireframes.
  • Rational RequisitePro, Rational Team Concert.
  • Microsoft Office Suite: Excel, Word, Outlook, PowerPoint, Access
  • MS Visio, MS SharePoint, MS Project
  • Adobe Acrobat, Illustrator, Photoshop, Publisher and XARA.
  • Data Backup Solutions (IBAC, Backup Exec, Paragon)
  • Fishbowl Manufacturing Inventory ERP
  • Quickbooks accounting software

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Business Analyst

Responsibilities:

  • Determine business requirements, eliciting requirements from project stakeholders.
  • Capture and document detailed functional and technical requirements and business rules.
  • Generate User Stories, Use Cases, Business and System Process Flows, Wireframes, Sample Reports.
  • Participate in Requirements Review meetings.
  • Participate in Quality Assurance reviews of the requirements artifacts.
  • Participate in Logical and Physical systems Design reviews.
  • Risk Identification and Risk Mitigation plans.
  • Change evaluation, Impact assessment and other customer directed studies.
Confidential, Fairfax, VA

Business Requirements Analyst

Responsibilities:

  • Responsibility for investigative work to determine business requirements, eliciting requirements from project stakeholders.
  • Business and systems analysis to define detailed functional and performance requirements and business rules.
  • Developing Use Cases, Business and System Process Flows, Wireframes, Sample Reports, etc.
  • Participating in Requirements Review meetings.
  • Participating in Quality Assurance reviews of the requirements artifacts.
  • Maintaining requirements traceability.
Confidential, Gaithersburg, MD/ Austin, TX

Sr. Business Analyst

Responsibilities:

  • Defined and implemented efficient systems for manufacturing, inventory management, order processing, logistics, helpdesk and support in accordance to company policies, procedures and business objectives.
  • Lead the development and support of software products produced and sold by Idealstor.
  • Responsible for all phases of the SDLC: Project Planning, Requirements Analysis, Design, Development, Testing, Implementation and Maintenance for multiple application software, using agile methodologies.
  • Collaborated with stakeholders to understand business process and requirements, define and document project scope, and establish WBS and project schedules.
  • Lead requirements gathering meetings and JAD sessions to effectively capture requirements, interfaces, architectural impacts and security issues.
  • Derived requirements from review and analysis of technical documentation, existing systems and pseudo code.
  • Worked with the technical team to develop functional specifications through user stories, use cases, activity diagrams, wireframes and flowcharts.
  • Developed process flows and process documents to define the current and recommended business processes and associated business rules.
  • Provided project supervision, contributed to design and implementation of product prototypes, and established methodologies for advanced testing and solicitation of client feedback through prototype review workshops.
  • Utilized client feedback to provide custom solutions and implement a process for change management.
  • Developed test cases and RTM to establish traceability between requirements and test cases; performed unit and integration testing to validate adherence to functional requirements; and lead UAT sessions.
Confidential

Manager Operations and e-Business Solutions

Responsibilities:

  • Supervised a team of engineers responsible for installation, maintenance, and support of application software, hardware systems, networks, operating systems, and utilities.
  • Served as an analyst for the in-house Support and Help Desk ticketing system. Implemented and developed systems to improve response and resolution time, increasing the overall customer satisfaction by 4%.
  • Served as an analyst for development and implementation of B2B e-commerce website, Web Based Order Processing and Inventory Management systems.
  • Developed intensive customer care program to increase business by 5% from existing customers and 8% from new customers
  • Implemented a cost effective user interface and devised the algorithm to enable the system to calculate minimal delivery cost
  • Designed dynamic tax engine for the organization’s web store.
  • Created and implemented merchandise and product management processes
Confidential

Manager Materials, Logistics and Support

Responsibilities:

  • Managed inventory, purchase and logistics operations.
  • Supervised a team of Engineers in the support department - installation, maintenance, troubleshooting of hardware systems, operating systems, utilities and application software.
  • Developed and managed the IT services business.
  • Implemented efficient maintenance contract administration, warranty management and ERP systems.

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