Product Analyst Resume Hoffman Estates, IL - Hire IT People

SUMMARY:

Practiced in the Art of Translating Between Management and Engineers
Customer Service, Vendor Support, and Operations Background
Highly Creative and Analytical Thinker
Strong analytical, writing, and presentation skills.
Customer focused, detail oriented
Proficient in document tracking, training, customer service, and incident management
Adept at bridging the communication gap between users, management, and engineers.
Proven ability to learn new systems, software, and procedures in any environment quickly.
Well versed in Outlook, Power Point and Microsoft Word.
Advanced proficiency in Excel, including vlookup and pivot tables
Knowledgeable in Unix, mainframe, and Windows environments.
NOC experience utilizing dashboards and batch scheduling

PROFESSIONAL EXPERIENCE:

Confidential, Hoffman Estates, IL

Product Analyst

Responsibilities:

Managed projects in the installation of large format digital signs.
Coordinated with Engineering and Marketing teams in an Agile environment
Managed vendor relations and analyzed quotes.
Developed content strategy and charted the road map for product development and expansion.
Wrote troubleshooting guides for associates and IT support.
Created and presented financial reports and performance metrics in Excel and PowerPoint
Tracked incidents in Service Now and JIRA.
Built and maintained a wiki space for knowledge articles on integrated retail products

Confidential

Business Analyst

Responsibilities:

Analyzed sales and marketing metrics using Adobe Omniture
Pulled reports and analyzed large data sets using SQL and Business Objects
Investigated database conflicts, pricing discrepancies, customer order fraud, and a related issues in WCS and Greenbox E - Commerce environments.
Facilitated technical bridge calls between engineering and the business to resolve issues.
Wrote business communications regarding incidents and change control updates.
Managed vendors and guided users through the complex online item build process.

Confidential, Skokie, IL

Director

Responsibilities:

Managed Business to Business sales with retail stores and suppliers.
Kept inventory and tracked sales on merchandise from multiple product lines.
Created and analyzed sales reports to balance expenses, track stock turn, margins, etc for the wholesale business and retail clients.
Maintained listings for several thousand products in a FileMaker database and an E - Commerce online ordering system database.

Confidential, Elgin, IL

Global Service Desk Analyst

Responsibilities:

Researched, reviewed, and collected disorganized tribal knowledge for integration into company - wide tech support documents.
Contributed to process and troubleshooting knowledge base documents supporting the helpdesk across all centers in the U.S. and Europe.
Gained extensive knowledge of Incident Management processes.
Mentored new trainees, providing personalized training across several classes.

Confidential, Riverwoods, IL

Network Operations Monitor

Responsibilities:

Maintained PBX traffic routing and schedules across multiple call centers.
Monitored transactions and critical batch processing across multiple networks and platforms.
Analyzed break/fix issues that arose in call routing, networking, and batch processes.
Facilitated communication on an array of issues with management and support.
Created and wrote formal procedures for the department.
Worked closely with project management and change management teams to continually improve department performance.

Confidential, IL and Eagan, MN

Information Systems Consultant

Responsibilities:

Delivered service solutions to clients in the banking, insurance, and commercial arenas.
Trained inexperienced end - users on proprietary and Windows systems.
Dealt directly with customers extensively during all phases of planning strategy, design, implementation, and support.
Analyzed business processes, procedures, and IT infrastructures.