Business System Analyst Resume San Rafael, CA - Hire IT People

SUMMARY:

Focused on creating and maintaining test cases scenarios in Jira and work closely with business stakeholders and developers to translate business requirements into functional and non - functional requirements. Extensive customer service and CRM experience.
Talented Business system analyst with analytical skills, who demonstrates strong customer orientation, and a focus on providing customized solutions.
Collaborates to gain process understanding, leverage others’ expertise, and build consensus.
Strives for continuous improvement, learning, and personal development.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, San Rafael, CA

Business System Analyst

Responsibilities:

Supported Account Portal Subscription, CRM SFDC, Siebel, SAP applications.
Participated in all Agile activities such as inception, stand-ups, sprint planning, sprint reviews and retrospectives
Worked with business stakeholders to understand, analyzed, evaluated business requirements and translated them into functional and non-functional requirements
Created and executed test case scenarios to ensured they meet business requirements.
Use SAP, Siebel, SFDC, Customer and Partner portal to prepare test data for functional testing and UAT
Participated on the implementation of the Confidential Industry Collection and new User Pack framework
Created and Maintained test cycles in Jira for UAT and functional testing
Trained new hires on Confidential policies, best practices and systems
Worked closely with Product Owner/Scrum Master/Team Lead/Architect/UX Designers for successful execution of projects

Confidential

Business Tools Analyst

Responsibilities:

Leaded the discovery and conceptual design work required to translate business needs into solutions and features
Facilitated estimation of proposed solutions across EIS, including Enterprise Applications, Architecture and Infrastructure teams
Worked closely with the Business Partner to ensure that EIS roadmaps are focused on efforts that provide the highest business value
Directed workflow analysis in support of requirements identification Elicit, capture, analyze, refine and document business requirements and user stories
Consulted and advised on functionality, applicability, and usability of technology solutions to project requirements
Balanced business requirements with technical feasibility and sustainability
Planed and direct the work of staff or vendors to conduct proof of concept efforts
Effectively deliver presentations to key customers, stakeholders and senior management

Confidential

Responsibilities:

Responsible for partner and customer inquiries supporting various methods of contact including telephone, e-mail, and Salesforce cases.
Business systems experience with SAP, Siebel Call Center, Business Objects, EIDM Tool, Partner Center, Sales Force, Test Director and SharePoint
Expert knowledge of subscription and licensing programs, product strategies.
Developed relationships with distribution partners that allows for clear communication and better understanding of partner needs.
Consistently maintained a high production rate.
Gained the confidence of management and peers as a competent representative who is always willing to help when needed.

Confidential, Santa Clara, CA

Technical Support Analyst

Responsibilities:

Represented the group in management and project meetings within various areas of the company, both in US and overseas
Provide live telephone/ e-mail support for end users.
Monitor daily/weekly data and email backups.
Troubleshot and repaired computers within my department
Desktop service calls; installed and configured software, troubleshot hardware