SUMMARY:

• Competent in analyzing business processes issues and translating business requirements into system solutions.
• Proficient in trouble - shooting and problem-solving to business process and technical issues and developing the technical solutions to meet the business satisfaction for enterprise applications.
• Broad base of knowledge and extensive hands-on expertise with Cloud-based and Web-based system development life cycle (SDLC) with Waterfall and Agile methodology, project management, change management process, and client management.
• Broad base of knowledge and hands-on experience in Salesforce CRM platform with Administration, Roles & Permissions, Reports & Dashboards, Workflows on Service Cloud and Sales Cloud.
• Competent in building an effective and sound analysis and technical teams through clearly communicated expectations.
• Proficient in maintaining diplomatic relationships with internal customers, external customers, and vendors.

TECHNICAL SKILLS:

Software: SQL, Oracle PL/SQL, SQL* Plus, JavaScript, HTML, Dreamweaver, MS Project, Visio, Excel (VLookup, Pivot table).

Applications: Toad Quest, ALM, Service Now, Remedy, Sub Version, ADMS, SBM, Version One, JIRA, Oracle Financials, PeopleSoft, Documentum, Informatica, Microstrategy, Tableau, IAM, ERP, CRM, Salesforce. Confidential (Service Cloud/Sales Cloud)

Databases: Cloud-based, Oracle 10G/11G, Oracle 9.x, MySQL, MS SQL Server, MS Access, RDBMS.

Web and Applications Servers: Websphere 7.0-7.5, Oracle 9.X/10G/11G/OAS, API (REST/SOAP).

Operating System: Linux (Red hat) 11.0, UNIX (SUN Solaris) 9.0 - 11.0, Windows 7/XP/NT/2000/Vista.

Professional Training Courses: Accounting and Financial principles, Supply Chain Management, Operational Management, Project Management, Strategic Management, Enterprise Architecture, IT Governance, Agile/Scrum, SAFe (Scaled Agile Framework), IT Security, Data Security.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Sr. Business Systems Analyst

Responsibilities:

• Support multiple Billing Systems with Oracle database back-end including systems analysis, migration, and system support.
• Participate in system analysis, high level design and application interface design, data modeling, and User Data flow.
• Perform QA/UAT testing, track the issues, validate the issues, and work with developers to identify resolutions.
• Engage in managing the project estimates/assessment, documentation tracking (resource estimates, requirements, approvals).
• Execute queries to extract data from Data Warehouse, manipulate data, and build into spreadsheets to track customers/services.
• Provide on-going Production support and manage defects tracking and system evaluation.
• Evaluate and recommend systems enhancement to improve business processes and systems performance.

Sr. Business Systems Analyst

Responsibilities:

• Supported large scale Salesforce IAM system and Salesforce Sales Cloud and Service Cloud including gathering the requirements, QA/UAT testing, supporting the integration/automation, and providing technical training to staffs/end users.
• Gathered business requirements, developed As-Is and To-Be process, data model, and analyzed User Data flow.
• Created test plan, performed UAT testing, tracked the issues, and worked with developers to validate the fix and re-test.
• Developed and reviewed User Stories, facilitated Daily Scrum, and drove Sprint Planning and project with Agile methodology.
• Supported release process and post-deployment validation and worked closely with different Business Units within the company.
• Provided Tier 2 support for Sales/Operations inquiries and investigated issues related to technical or business process.
• Extracted data from Data Warehouse to perform data analysis and data cleanup for Customer master or any data discrepancies.
• Generated queries to create reports, dashboards, and metrics to support Sales and different Business Units’ requests.
• Performed Salesforce. Confidential Administrator role for the application features roadmaps on updates/enhancements as needed.
• Maintained business systems, documented business process flows, developed training slide decks, User Guide, Best Practice.

Business Systems Analyst

Responsibilities:

• Supported large complex Web-based multi-billion dollar financial and business enterprise Web-based applications with Cold Fusion/Java front-end and Oracle database back-end with Waterfall and Agile methodology via entire development lifecycle.
• Developed technical solutions to complex development and functionality features in building/supporting software systems.
• Translated business requirements document (BRD) into system solutions and created functional design specification (FRD).
• Developed User Stories, system test plans, Use Cases, and coordination of execution of QA/UAT testing.
• Engaged and supported software releases and performed the testing on immediate patches under SOX compliance.
• Provided Tier 2 technical and customer support (Finance and HR) within SLA including issues analysis and troubleshooting for internal and external customers driving the entire process of the incident, problem case, and change management requests.
• Represented as a liaison on projects and collaborated between technical teams, Business Units, and stakeholders.

Enterprise Software Analyst

Responsibilities:

• Engaged in developing business and technical requirements and performed data modeling and a database structure design.
• Prepared test plans and conducted unit, integration, and functional testing and debugging on development servers.
• Provided technical support and user training and formalized and updated user manuals for developed software applications