SUMMARY:

• About 10 years of experience in Information Technology Industry; Primarily focusing on Business Analysis and Software Quality Assurance with exposure to Banking and Health Care Domains.
• Experienced with all the phases of SDLC throughout the project life cycle in Rational Unified Process (RUP) environment and the creation of artifacts and management of various roles specified by RUP.
• Well - versed in Oriented Analysis and Design using Unified Modeling Language (UML), Rational Unified Process (RUP), Waterfall cycle, Rational Rose, Requisite Pro, Rational Clear Case and MS Visio.
• Interacted with business users to identify information needs, gather Requirements, and authoring Business Requirement Documents (BRD), Software Requirement Specification (SRS), Use Case Diagrams, Activity Diagrams, Sequence Diagrams using UML modeling.
• Good knowledge of Health Insurance Plans managed care concepts (Medicaid and Medicare) and Revenue cycle experience within life and disability in health plans.
• Experienced in facilitating and conducting Joint Application Design (JAD), interviews, requirement workshops and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Skilled in translating business objectives into functional requirements and recommending feasible solutions to address business problems.
• Experience in working with various departmental teams, developing interactive relationships with business and IT colleagues, having a thorough understanding of the constraints, needs, and perspectives of both the business users and the technical team.
• Designed test strategies, test cases, and test scripts and conducting User Acceptance Testing (UAT).
• Good understanding of business process flows, Business process modeling, case tools and business analysis.
• Experience working in the SOA environment and Web-portal application projects
• Facilitated Scrum ceremonies (Sprint Planning, Sprint Review, Sprint Retrospective, Backlog Grooming).
• Have good understanding of Relational Database concepts and possess strong knowledge in writing SQL queries in Microsoft SQL, Oracle.
• Good knowledge of Business Analysis Body of Knowledge (BABOK) and Business Analysis for Practitioners through PMI institute.

TECHNICAL SKILLS:

Methodologies: Waterfall, RUP, Agile

Testing Tools: Rational Enterprise Suite, Test Director, JIRA, HP Quality Center

Requirement Mgmt Tools: Rational RequisitePro, iRise Studio

Business Modeling Tools: Rational Rose, Microsoft Visio, BPMN

Operating systems: UNIX, Windows98/NT/2000/XP, MS-DOS.

Databases: MySQL, Oracle, DB2

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Agile Business Analyst

Responsibilities:

• Worked with business owners, development groups, various analyst groups and stake holders to drive out detailed business requirements.
• Created RFP, Charter Document and submitted to business sponsors and validated the Response RFP’S responded by the vendors.
• Involved in System Integration, Compliance and User Acceptance Testing and Validation of Medicaid claims processing and Electronic Data Interchange (EDI) translation in compliance with the 5010A Health Insurance Portability and Accountability Act (HIPAA) transactions 837 I/P.
• Documented business needs for ICD10 resulting from the HIPAA 5010 gap analysis.
• Coordinated with Product owners in identifying, prioritizing and documenting business requirements right from conceptualization stage. Monitored team in getting the product features aligned with their Roadmap
• Developed project schedules for decommissioning, outlining the timeline for several project milestones.
• Worked closely with Business, QA, Developers in framing Functional Requirement Document (FRD) and Product Backlog Grooming sessions. 
• Performed Impact Assessments, system and process Gap Analysis, Prepared Rough Order of Magnitude (ROM) and Level of Effort (LOE) in consultation with various analysis, development, test and support teams.
• Facilitated JAR and JAD sessions, Transformed the Business Requirements Document (BRD) into Functional Requirements Document (FRD).
• Reviewed functional, Non-functional system requirements and constructed a conceptual design.
• Created Web Design Documents (consisting of Wireframes, workflows), Use-cases and used UML modeling techniques with MS Visio to document various facts and concepts.
• Strong proficiency in MS Excel, including creating and working with complex spreadsheets, pivot tables, linked information, charts and graphs with strong attention to detail and accuracy.
• Prepared Test Plan, Test cases and Test scripts for User Acceptance Testing.
• Helped development teams prepare and maintain Technical Specifications, Data flow and System flow documentations as required.
• Maintained a Track for the Project Change Requests (CR’s) from business and development.
• Logged, tracked, investigated, analyzed and fixed or handed to appropriate Application Support vendor management system the Pre and Post Deployment Production defects.
• Worked with Senior Architects / teams and development teams to investigate and determine feasibility of proposed solutions and impacts on existing systems, processes and interfaces.
• Worked with testing team to provide input to testing activities and managed issues in HP QC.
• Took ownership of various project issues, held meetings with business owners, senior development and architecture teams, investigated and negotiated key project decisions and escalations.

Environment: Agile, JIRA, Oracle Application, MS Project, MS office suite

Confidential, Downtown, NY

Senior Business Analyst

Responsibilities:

• Identified the Business needs, developed Scope Models as per the Business Vision and worked on identifying project scope and business value to mitigate scope creep and gaps.
• Design and deployed a new data warehouse using SQL Server integration Service (SSIS) and Create Reports per business requirement using SQL server reporting services (SSRS)
• Worked with Organizational Team in documenting RFP’s, Charter documents, M.S.A (Master Service Level agreements), SOW (Statement of Work) etc.
• Created analysis work plan comprising - Activities Plan, Stakeholders Analysis, Communication Plan and requirement management plan to produce a comprehensive plan to develop and manage project business
• Performed requirements analysis activities as outlined in the Analysis work plan and documented these results in the Requirement package.
• Conducted Requirements elicitation and Requirements analysis; Prioritized requirements based on Moscow techniques. Documented Functional specification artifacts based on the High level design document.
• Documented As- Is process flows for each activity and recommended the To- be process.
• Updated the project status including milestones, risk, deliverable dates, code drop dates, and Capital assessment (Capex) in Development Project Team (DPT) tool.
• Define system analysts team project milestones and lead to ensure that those are accomplished in timely fashion by dealing with or escalating issues with sufficient time for course correction
• Leveraged negotiation and communication skills to guide solution architecture team across key project phases.
• Development and implementation of complete project schedules to ensure required dates are met
• Working closely from start to finish with development, program management and testing for tracking deliverables meeting customers’ expectations
• Managed traceability to identify and maintain the relationships between business requirements, design specifications and test requirements.
• Managed requirements change to ensure that all the requirements align with the approved project scope.
• Engaged with stakeholders during the project feasibility, kick-off meetings and stakeholder analysis
• Worked with Product Manager and Product Owner in getting the product features aligned with the Roadmap
• Created the project plan that identified specific tasks to be executed and within the expected timeline
• Ensured the timelines are realistic and meet the project goals.
• Planned and coordinated efforts with both the On-Shore and Off-Shore development teams.
• Executed action plan items to ensure project goals are met
• Monitored the project progress; Updated weekly status on SharePoint indicating dates, deliverables and risks
• Interacted with 3rd party vendors to describe project goals and to get their commitment to the timeline
• Ensured that the development team delivered the code by the targeted code drop dates

Environment: MS Visio, MS SharePoint, HP Quality Center, MS Office, Rally, Windows, Web Services, Unix, Java,J2EE

Confidential, Denver, CO

Business Systems Analyst

Responsibilities:

• Mediated with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and Functional Requirement Specifications.
• Gathered Business Requirements, analyzed Data/workflows, defined the scope, and performed GAP analysis.
• Wrote Functional Requirements (FRD) and Systems Specifications (SSD) and documented them in the Requirements Traceability Matrix (RTM)
• Acted as a systems liaison, and facilitated efficient delivery and flow of deliverables like BRD, SSD, and Use Cases in the End-to-End Systems Development Lifecycle
• Identified constraints in existing mechanism; Designed solutions to overcome these constraints which include Use Case Analysis, Maximizing software re-use, designing frameworks for potential Use case deliverables,
• Development and execution of plan(s) to close identified gaps in Change Management practices
• Providing Change Agents and Change Coordinators with healthy accountability, helping understand expectations surrounding Change Management while meeting those expectations.
• Managed Change control board (CCB) proceedings at the front end and back end of software development cycle for effective risk management
• Designed and developed Data-Flow diagrams, E-R diagrams, and logical and physical database designs.
• Helped manage risk analysis and mitigation plans, status reports, and client presentations; prepared business process models, defined milestone deliverables, and established critical success factors.
• Involved in creation of Data Dictionary describing data model of claim center database for Claims Integration and Reporting.
• Formulated integration test plans, test cases, test scripts and executed integration.

Environment: RUP, Rational Requisite Pro, Rational Rose, Oracle, MS Project, MS office suite

Confidential, Teterboro, NJ

Business Analyst

Responsibilities:

• Granular level understanding of the Business Process, Functional Specifications, Web Sales process like Underwriting, Evaluation, Enrollment, Membership and Billing, and the Vendors Business Processes.
• Made a Gap Analysis and assisted the development team to understand the To-Be process.
• Studied the Siebel CRM and assessed how it supports the Sales Support in regard to the Website.
• Identified Use Cases from the requirements. Created UML Diagrams including Use Case, Activity, Sequence diagrams, Data Flow Diagrams and ER Diagrams using Rational Rose and MS-Visio thus defining the Business Process Model and Data Process Model.
• Conducted and participated in JAD/JAR Sessions periodically with various Subject Matter Experts at various phases of the Development Life Cycle to discuss open issues and resolve them.
• Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagram in Rational Rose.
• Assisted the Project Manager in conducted sessions, preparing the minutes of meetings and gathering information in conference calls.

Environment: Windows NT/XP, SQL, Siebel Analytics, Rational Requisite Pro, EDW, MS Visio, MS Word, Rational Rose & MS Project.

Confidential

Software Quality Analyst

Responsibilities:

• Performed testing thru the complete life cycle of the application which involves smoke testing, functional testing, GUI testing, integration testing, black box testing, regression testing, and UAT. 
• Actively participated in product backlog grooming sessions, discovery meeting to understand the product back log items (user stories) and epics. 
• Executed test scripts to validate test cases, which includes creating and executing automated test scripts..
• Created test documents like QA Status Report, QA Summary Reports, QA Test Logs, Test sign-off, Maintain issue and defect databases.
• Approached testing and quality assurance from a business point of view by creating test scripts and scenarios to ensure delivered functionality meets the business needs
• Worked with Mercury Interactive Management tool (Quality Center for capturing requirements, test execution and defect management).
• Expertise in User Requirement Analysis, Traceability Matrix, Functional Specifications, Change Controls, Defect management and Identify Test Requirements.
• Extensive working knowledge of testing concepts, verification and validation techniques, defect management, quantitative methods, risk management and measurement programs.
• Experience in Bug tracking, Root Cause analysis, Defect Analysis and configuration management
• Involved in End-To-End testing with cross-functional teams.

Environment: Quality Center, Waterfall Methodology, HTML, Java Script, Oracle, Windows XP, UNIX and Oracle 8i.