SUMMARY:

• 18 years of experience in the IT industry which includes, 9 years of experience as a Senior Business Analyst and 9 years as a Software Developer worked on Mainframe, Data Warehousing and Client Server environments
• Experience in SDLC methodologies like Waterfall & Agile
• Proven experience with Business Requirements Gathering, Business Process Flow, Business Process Modeling and Business Process Analysis
• Acted as a liaison between the business units and technology
• Proficient in conducting Joint Application Development (JAD) sessions for requirements gathering, analysis and design through interviews, workshops with user(s), subject matter experts (SME's), and business stakeholders
• Proven ability to effectively identify and capture complex business needs and authoring detailed deliverables
• Well versed in Requirements Management, Change Management and Defect Management
• Expertise in conducting GAP analysis, Impact Analysis, SWOT analysis, Risk Analysis and Mitigation plan
• Proficiency in writing and executing SQL queries to perform analysis, data profiling and validation
• Proficient in conducting functional and user acceptance testing - developing test strategy, test plan and test cases working in conjunction with the users and QA team
• Provided project management support for software releases, facilitated and participated
• Experience working in CMMI, ITIL and Six Sigma methodologies
• Ability to be successful in a fast paced, constantly changing, results oriented environment
• Excellent analytical, organizational, communication and interpersonal skills

TECHNICAL SKILLS:

Requirement/Change/Defect Management Tools: Rational -RequisitePro, ClearCase, ClearQuest, Doors, Blaze Advisor BRMS, Balsamiq, HP Application Lifecycle Management (ALM), JIRA, SharePoint

Languages & Tools: HTML, XML, DBVisualizer, TeaLeaf, Splunk, Adobe Photoshop, Tableau, Remedy, ServiceNow, C#, ASP, .NET, Ab-Initio (ETL), Microstrategy, Open text/Metastorm BPM, COBOL II, JCL, SQL, QMF, TOAD, Easytrieve, MQ - Series, VSAM, File-Aid, Abend-Aid, Xpeditor, EndevorDatabases/OLTP: Oracle, DB2, SQL Server, IMS and CICS

Microsoft Office Tools: Word, Excel, Project, Visio, PowerPoint

PROFESSIONAL EXPERIENCE:

Confidential, Reston, VA

Sr. Business Analyst

Responsibilities:

• Managed the lifecycle of data issues, including root cause analysis, impact analysis, solution recommendations, final disposition and communication across stakeholders
• Organized and conducted various stakeholder meetings to prioritize issues, review proposed solutions and/or workarounds and provide timely communication to impacted external entities such as Treasury, MHA-C and the GSEs
• Identified inefficiencies in procedures, information flows / handoffs and communications pathways; proposed and implemented process improvements to increase operational efficiency
• Worked collaboratively with management, business and technical teams to gather requirements to develop and implement Standard Operating Procedures (SOPs) and requirement/technical document templates
• Extracted financial and operational data from the systems using SQL queries and/or BOXI reports, analyzed, interpreted and communicated findings to the team
• Compiled content for presentation at stakeholder/management/team meetings
• Reported status of projects to Director on a weekly basis
• Willingly took on and completed several adhoc assignments

Confidential

Sr. Business Analyst

Responsibilities:

• Managed business and functional requirements for several complex business solutions.
• Conducted in-depth analysis of the existing systems and business processes and delivered “as-is” and “to-be” documentation as required by the organization. PUMA was one of the projects that were selected to be implemented as a result of this analysis.
• Elicited and gathered high-level requirements by conducting stakeholder meetings, interviews and discussions.
• Worked collaboratively with business and technical teams to define business specifications, prioritize features, build consensus and coordinate project schedules across multi-discipline teams.
• Created Use Cases and Software Requirement Specification.
• Created appropriate diagrams and workflows as needed using MS Visio.
• Worked closely with the Data Architects and created Source-to-Target mapping documents for the Enterprise Data Warehouse projects.
• Created RTM (Requirement Traceability Matrix) to associate the test cases to the requirements and kept track of the changing/evolving requirements.
• Performed quality assurance on in-house and vendor released code in support of the projects and application support activities.
• Collaborated with the business users and the QA team to create test plans, execute test plans to validate application functionality, coordinated and managed UAT activities with the business.
• Facilitated the Change Control Board (CCB) meetings where change requests from various business units were prioritized with input from the representatives of each business unit.
• Prioritized enhancement requests with other change requests to improve system reliability and performance and reduce maintenance.

Confidential

Sr. Business Analyst

Responsibilities:

• Worked closely with the SMEs and Business areas to gather business requirements, analyze requirements, understand the business process and prepare business requirements documentation (BRD)
• Prepared and managed Project Plan, Work Breakdown Structure (WBS) for Business Analysis tasks
• Provided project management support for software releases as needed.
• Elicited business and technical requirements through formal and informal sessions via interviews, questionnaires, JAD sessions, conference calls and job-shadowing
• Authored various artifacts including - Project Scope / Project Charter, BRD, SRD, FRD/FSD, UAT Plan, Test Cases, RTM, Security Review Checklist (SRC), Change Requests, Release note
• Conducted walk through of various artifacts and obtained sign offs from the stakeholders
• Provided input to system architects to write System Design Document (SDD)
• Maintained RAID (Risk, Actions, Issues and Decisions) log and provided weekly status
• Assisted QA testing team for development of test strategy and test plan
• Conducted and managed weekly status call meetings with various onsite and offshore teams
• Conducted defect analysis meetings on a regular basis for analyzing, assigning and resolving defects
• Supported and participated in User Acceptance Testing (UAT)
• Participated in product releases / code deployment, provided post-production support
• Provided customer support by monitoring, analyzing, assigning and providing quick resolutions for various issues reported.

Confidential

Sr. Business Analyst

Responsibilities:

• Gathered Business Requirements by close interaction with business teams and Organized the review meetings.
• Involved in the Analysis & Design of existing processes including the service pages, reports and file transfers.
• Created Business Process Diagrams, Use Case Diagrams and Activity Diagram for business problem and solution requirements.
• Created Requirement Traceability Matrix (RTM) and mapped requirements/Test cases
• Conducted walkthrough with the development team and stake holders.
• Worked with multiple teams in creating Release Notes and Test Summary Report.
• Developed system or module knowledge and became familiar with department practices, procedures, methodologies (i.e. test, implement, create & verify).

Confidential

Business Analyst

Responsibilities:

• Gathered requirements and conducted document reviews with business.
• Created process and design documents for multiple interfaces including integration with vendor systems hosted outside Morgan Stanley.
• Communicated with vendor to understand their product and documented infrastructure requirements to interface with Morgan Stanley systems.
• Conducted regular meetings with all stakeholders to provide status updates on the overall project.
• Reviewed design documents and pseudo code along with the development teams.
• Created instruction manuals for product deployments
• Reviewed QA test scripts and assessed the priority of defects identified during QA/ acceptance in collaboration with the DEV team.
• Collaborated across teams within Morgan Stanley to manage release and deployments.