SUMMARY:

• Over SEVEN years of experience in Information Technology with emphasis on Project Management/ Business Analysis, Software Quality Assurance, Photography, Editing & Technical Writing.
• Complete understanding of PM/BA & QA Methodology including Software Development Life Cycle (SDLC).
• Experienced in Project Management & Tracking.
• Experienced in System Solution Architectures, Change Control Management, Budgeting & Planning, Cost & Resource, Project Risk, Scope & performing Manual Testing.
• Good knowledge on QA testing methodologies (Waterfall, Agile and V - Model) and have in-depth knowledge on all phases of SDLC.
• Expertise in designing and developing strategic BRD, FRD, SRS, SRD, SDD, STP, SMTP, RTM, Test plans, Test Cases, Test Scripts, Test Scenarios, Test Reports for manual tests, User Manuals and Data Dictionary among others.
• Well versed in using HP ALM/Quality Center for developing test cases/steps and maintaining the test cases repository.
• Effective time management skills and consistent ability to meet client’s deadline.
• Ability to adapt to a wide range of work environments.
• Ability to work as independent as well as a team member in challenging and cross platform environment.
• Comfortable in interacting with Users/Analysts to finalize test cases.
• Excellent in communication, presentation and interpersonal skills.

TECHNICAL SKILLS:

Management Tools: ALM, Quality center, Bug Tracking Tools.

Testing Tools: HP ALM/Quality Center, UFT/QTP.

Databases: SQL Server, DB2.

Operating Systems: Windows.

Application Tools: MS Office.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst/Technical Writer

Responsibilities:

• Current projects includes: Central Management System (CMS), Forwarding Control System (FCS), manual Sortation Appliance (MSA), Key Drop System (KDS), Locker Delivery System (LDS), Delivery Schemeless Sortation (DSS), Remote Forwarding System (RFS), PO Tool and go-post.
• Maintain system and facilitate hardware/software integration of On-Line Help system.
• Ensure all hardware/software changes are updated in publications which reduces shipment of obsolete documentation to end-users.
• Ensure all documentation is current, accurate and complete as required by USPS standards and ISO 9001.
• Technical bulletins, internal software/hardware installation procedures, customer acceptance test plans and customer training modules.
• Improve quality of coded products and reduced resources spent on post-development "bug fixes" by introducing the practices of user interviews, rapid prototyping/testing, and task analysis throughout the development process.
• Develop online help tools and Graphical User Interface (GUI) designs supporting projects for the company's core business lines. Create and execute test scripts, evaluate user interfaces, and partner with the development team to remediate issues.

Environment: Windows, MS Office, Visio, Gimp.

Manager

Responsibilities:

• Continuously communicate with employees to create and maintain a positive work environment.
• Train all new employees and provide ongoing training as needed.
• Provide excellent customer service to each patron.
• Supervise a team of 35 to 50 employees.
• Conduct performance evaluations.
• Order and maintain inventory.

Environment: Windows, MS Office, Visio.

Business Analyst/Prototype Specialist/Photographer

Responsibilities:

• Prototype projects includes: Z230, Z240, AIO310, SX2024 and 9611G among many others.
• Analyzed client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis.
• Created documentation for internal and external customers supporting the Mobile and TEMPEST video conferencing systems product line including software release notes, upgrade procedures, application notes, product description manuals, reference manuals.
• Modification of industry leading VoIP solutions to meet TEMPEST, TSG, VoIP and fiber-to-the-desktop requirement documents.
• Technical bulletins, internal software/hardware installation procedures, customer acceptance test plans and customer training modules.
• Collaborated with subject matter experts to gather data for required documentation.
• Image editing using GIMP
• Developed and manage On-Line Help systems to streamline end-user publications library.
• Maintained system and facilitate hardware/software integration of On-Line Help system.
• Ensured all hardware/software changes are updated in publications which reduces shipment of obsolete documentation to end-users.

Technical Writer

Responsibilities:

• Analyzed client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis.
• Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
• Provided input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
• Performed hardware/software QA tests on individual components prior to assembly, on subsystems during manufacturing, and on final products as they are completed.
• Processed analysis, redesigning, cross-functional team management, and project/delivery methodologies.
• Integration of Type I crypto equipment with video teleconferencing and mobile networking system testing.
• Mobile and TEMPEST video conferencing systems testing.
• Modification of industry leading VoIP solutions to meet TEMPEST, TSG, VoIP and fiber-to-the-desktop requirements.

Environment: Quality Center, QTP, Windows, MS Office, HP ALM, SQL Server, HTML, Visio, Gimp.

QA Analyst

Responsibilities:

• Understood Project Requirements and Business Flow.
• Created Test Plan and Test Estimation.
• Designed & developed Test cases ensuring that all the functionality aspects were covered.
• Designed Test Cases based on the Use case document for the system.
• Created and Validated test data for next cycle testing.
• Maintained Automation Test folder in HP ALM, which included different folders like Data Table, Function library, Object Repository and Recovery scenario.
• Different test sets were created in HP ALM.
• Logged and tracked defects in HP ALM.
• Involved in preparation of Requirement Traceability Matrix (RTM), Defect Report, Weekly Status Reports and SQA Report using HP ALM.
• Recorded and wrote automated test scripts using UFT in different environment and add-ins.
• Performed Functional and Regression testing by developing and executing automated test scripts using UFT.

Data Analyst

Responsibilities:

• Analyzed data referring to HIPAA laws and regulation.
• Accurately and efficiently analyzed and processed Medicare and various other Patient Assistance Program applications.
• Provided adjudication medication results for the Reimbursement Programs and CPR+.
• Responded to all of client inquiries, concerns and complaints.

Environment: Quality Center, QTP, Windows, MS Office, HP ALM, SQL Server, HTML, Visio.

Consultant/Technician

Responsibilities:

• Help bring in new business by developing solid customer relationships.
• Develop import/export relationships with clients overseas.
• Technical support in-site as required.
• Maintain inventory.

Environment: Windows, MS Office, HTML, Visio.