SUMMARY:

Senior Business Analyst with Oil & Gas/Energy and IT industry experience.

TECHNICAL SKILLS:

• Adobe Acrobat Professional
• EC Software Help and Manual
• Mercury Quality Center
• Primavera
• Subversion
• SQL Queries
• Microsoft Excel
• OneNote
• PowerPoint
• Project
• SharePoint
• Visio
• Visual Studio and Word

PROFESSIONAL EXPERIENCE:

Confidential

Process Designer/Business Analyst

Responsibilities:

• Supporting two operations groups for a new systems and software implementation project
• Documenting and diagramming processes for future solution(s)
• Linking processes and requirements for solutions design
• Gathering, writing and tracking core process requirements for operations groups

Confidential

Senior Business Analyst

Responsibilities:

• Provided continuous business analysis and project support for organization’s transmission and environmental projects, throughout project lifecycles (Agile or PMI methods), to ensure solutions’ met business requirements
• Facilitated and coordinated requirements and process workshops
• Documented and diagrammed process and data workflows
• Developed project plans, test plans, test scripts, business requirements, requirements tracking and various project deliverables for multiple Environmental, Health and Safety (EH&S) projects
• Led project and committees to developed nomenclature standards, business rules, communication plans and governance processes for Operational Business System’s group until December 2015

Confidential

Business Analyst

Responsibilities:

• Authored global deployment strategy guide for competency and compliance hardware and software
• Tested deployment process to ensure all outlined requirements and procedures met the project and implementation goals
• Advocated for and maintained seamless implementation process for multiple Business Units
• Supported business unit software implementations and upgrades
• Provided status and regularly presenting updates to leadership
• Developed QA and UAT business driven test plans and test scripts
• Mapped data and data sources to standardize system configurations
• Validated data for each implementation using SQL queries
• Diagrammed processes, data flows and hardware/software architecture
• Provided support as a liaison, business analyst and technical adviser
• Coordinated pre - and post-production resources and support for Upstream strategic business units with the Corporate IT support organization
• Liaison for the internal, vendor and business unit project teams

Confidential

Business Analyst

Responsibilities:

• Documented, tracked and ensured requirements were met and communicated to IT, business, user and marketing groups
• Wrote internal communications and training materials for new and modified programs and projects
• Ensured changes to SAP customer service system met business requirements

Confidential

Business Analyst

Responsibilities:

• Planned and implemented project schedules, documentation, and deliverables according to requirements and statements of work for various clients (Agile methodology)
• Prepared updates and information for internal team members, stakeholders, clients and third-parties to ensure seamless transition from project approval to production
• Provided information and guidance to testers and developers to meet client requirements and resolve project issues
• Refined and implemented project processes, as needed
• Tested and documented enterprise product and customizations, prior to client delivery, based on requirements and product functionality
• Participated in resolving pre-production and production issues
• Tracked and reported defects and their resolutions using Mercury QC
• Authored use and test cases based on requirements and production functionality
• Produced training documentation and presentations, as needed
• Tracked resource and planned small to medium projects using Primavera

Confidential

Business Analyst/Senior Technical Writer (Consultant)

Responsibilities:

• Planned and wrote requirements, analyzed alternatives, wrote test plans and developed presentations, throughout project lifecycle, to ensure deliverables were completed within the expected scope, quality, and timeline.
• Constructed online help, using EC Software’s Help and Manual, for proprietary pipeline applications that were used for training new users and serving as a reference document
• Participated in pilot testing to promote corporate adoption of new hardware, Microsoft Vista and SharePoint. Reported findings, issues, and lessons learned to Corporate for continued improvement of deployment strategy
• Documented various IT support processes for Business Continuity Plans, Information Protection requirements and SOX audits to avoid costs associated with compliance breaches and mitigate data protection risks
• Gathered, documented, verified and diagrammed requirements for software solutions
• Diagrammed existing and future workflows
• Identified and generated various project deliverables to move project through lifecycle (using CPDEP methodology)
• Setup and wrote various knowledge transfer documents so business and functional knowledge was maintained and readily available to end users and stakeholders
• Managed, documented and tested new features and enhancements for various web applications
• Wrote, designed and compiled online help for various applications
• Developed templates and internal documentation standards in accordance with Chevron branding standards
• Designed wireframes for potential application solutions

Confidential

Senior Technical Writer (Consultant)

Responsibilities:

• Set documentation standards and designed templates for ease-of-use and consistency
• Researched IT concepts and technologies to write technical documents, articles, white papers, executive summaries and presentations
• Designed usability wireframes using Visio and Visual Studio .NET so customers could visualize technical design and developers could focus on functional design
• Created presentations, articles and internal public relations materials for IT Manager
• Established and implemented documentation scope and strategy for software development team

Confidential

Business Analyst/Trainer/Technical Writer (Consultant)

Responsibilities:

• Coordinated training sessions to train global and regional audiences to use proprietary e-commerce web applications
• Developed and updated training presentations that were used for web-based training sessions
• Served as editor to UAT/Training team and ensured team members adhered to corporate branding standards
• Conducted functional testing to ensure documented business and technical requirements were met
• Reported team's testing progress and defects using proprietary tracking tool
• Wrote, edited and formatted user documentation

Confidential

Technical Writer

Responsibilities:

• Wrote, edited and formatted student guides, instructor's guides, lab procedures and tests for computer training and Compaq Master ASE certification courses
• Developed and edited online content and training materials
• Researched assigned subjects in order to write produced accurate and effective deliverables