SUMMARY:

• An accomplished business analyst and Agile Scrum Master skilled in requirements gathering, budget analysis, business process improvement and data analysis.
• Business/IT Analyst with nine years of experience
• Provided program management expertise for a variety of government clients
• Experienced in tracking budget expenditures and program deliverables
• Experienced in gathering requirements on diverse IT tasks
• Effective communicator with the ability to present to technical and non - technical stakeholders
• Developed budgets and cost proposals for the Department of the Treasury’s Office of the Chief Information Officer (OCIO) Program Management Task totaling approximately $12 million per year
• Experienced in working in both Agile and Waterfall project management environments
• Formulated several detailed budget analyses and budget forecasts for government clients and internal management leadership team
• Proficient with Windows, Windows Server 2008, MS Office Suite, MS Outlook, MS Visio, MS Project, Jira Agile Project Management Software and SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Alexandria, VA

Business Analyst

Responsibilities:

• Responding to Tier 1 help desk inquiries related to the TAP website
• Gathering and prioritizing requirements for system updates
• Capturing and publishing updates from IT/Data working group meetings

Confidential, Washington, DC

Certified Scrum Master/Business Analyst

Responsibilities:

• As a business analyst and Agile Scrum Master for IRM, I was primarily responsible for the day to day management of the project. I developed project artifacts (product backlogs, sprint backlogs, burndown charts, iteration demonstrations, requirements traceability matrices, retrospective/lessons learned documentation, etc.), facilitated the various Agile ritual meetings (daily scrum meetings, product backlog grooming sessions, iteration planning, product demonstrations and iteration retrospectives), interfaced with the client and the customer and ensured the timely delivery of a shippable product. For IRM, we were redesigning the IRM service catalog and the web portal for the IRM help desk known as IT Services Online (ITSO).
• Worked on multiple parallel projects simultaneously
• Created and presented ad hoc PowerPoint presentations at the client’s and customer’s request
• Wrote User Acceptance Testing test scripts and recording the pass/fail results for the development team

Confidential, Washington, DC

Requirements Analyst/Business Analyst

Responsibilities:

• Performed mid-level IT technical services and management tasks in a range of areas, including system design, development, administration, operation and maintenance, quality of assurance of work products for correctness, adherence to the design concept and to user requirements, configuration management planning and implementation for data, documentations, hardware, software, security, and network systems.
• Gathered requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
• Work independently with users to define concepts and under the direction of project managers, drive and challenge business units on their assumptions of how they will successfully execute their plans.
• Served as the conduit between the customer community (internal and external customers) and the software development team through which requirements flow.
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Created several artifacts for various initiatives including, Requirements Traceability Matrices, Wireframes, Use Cases, Functional Requirements, Technical Requirements, Gap Analyses and Test Plans

Confidential, Washington, DC

Senior Business Analyst

Responsibilities:

• Tracked action items and documenting project defects graphically
• Assembled inputs for briefings from government leadership and delivery team
• Crafted business process and workflow diagrams
• Provided other statistical analysis as needed
• Created client-ready reports in Excel
• Attended teleconferences and provided executive-level meeting minutes for project team meetings

Senior Business Analyst

Confidential

Responsibilities:

• I provided executive-level meeting minutes for several of the Independent Project Team (IPT) meetings relating on a wide-variety of Office of Information Technology (OIT) programs.

Confidential, Alexandria, Virginia

Information Technology Specialist

Responsibilities:

• I served as the on-site administrator of the Facilities Public Works Network (DPWNet) services which includes the Cafeteria Network, the Barber Shop Network, the Distributed Antenna System (DAS), and Siemens Building Automation services. Responsibilities included performing critical software updates, hardware installation, server installation and maintenance, Q&A testing, created network diagrams in Visio drawings and provided first-tier onsite IT support.
• I also served as the on-site administrator of the Calendar Management System. My calendar management duties included requirements gathering, performance testing, Q&A of the system, maintenance and performing updates.
• Coordinated the installation of touch panels and kiosks throughout the facility
• Represented FMO in the weekly G6 meetings and provided status updates on FMO projects
• Created custom reporting for cafeteria performance for the Facilities Director
• Facilitated the installation of Confidential in support of DPWNet

Program Analyst

Confidential

Responsibilities:

• I researched initiatives related to information technology as it relates to healthcare and the care of military veterans.
• I was an integral part of a team that crafted white papers on advancements in information technology in healthcare.

Confidential, McLean, Virginia

Business Analyst

Responsibilities:

• I provided financial and project management support to the Department of Treasury Office of the Chief Information Officer program management project.
• I created and maintained several required and ad hoc documents including, but not limited to, financial spend reports, invoice reports, contractor staff reports, cost reports and expense reports necessary for the administration of this $40 million effort.
• I regularly briefed Federal executive management and internal Booz Allen leadership to provide financial and program updates on the task. I was also responsible for writing executive-level memoranda and preparing status updates for government executives.

Business Analyst

Confidential

Responsibilities:

• I conducted IT Customer Service meetings with several of the auxiliary offices within the Office of the Chief Information Officer (CIO). I also provided IT governance support by preparing PowerPoint decks and executive-level status briefings to the Departmental Offices Customer Service Board and the Treasury Telecommunications Sub-Council.
• I drafted and edited executive-level memoranda for the Associate CIO of Infrastructure Operations.
• I also provided assistance with developing the incidence response-tracking tool for Treasury's security incidents involving Personally Identifiable Information (PII).
• I made suggestions (several that were implemented) for improvements to the PII tracking tool.