OBJECTIVE:

To apply my knowledge of business processes and analysis to successfully solve business problems. Build on my technical skills and in corporate my business analysis training to streamline business processes and to ensure that they are aligned with the business goals of the organization.

SUMMARY:

• Lead/Senior QA Tester with 13+ total years of testing experience with Software Quality Assurance (QA) in various Client/Server, Web, eCommerce, Web Portals, & Web Server environments.
• UAT Lead/Senior Tester with 13+ years of experience with User Acceptance testing within the Agile and Waterfall methodologies.
• Extensive experience with the writing and development of Test Plans, Test Strategy, Test Scenarios, Test Cases, & Business requirements.
• Adept at the development of in - depth project plan documents in MS Project to prepare for and track overall project progress. The developed documents were used to track project progress and milestones.
• Experience in coordinating testing efforts among multiple teams, exposure to Software development life cycle (SDLC), V-Model, Waterfall Methodologies, Agile, SCRUM methodologies, SOA.
• Expertise in testing Web portal, .NET technology applications, VB.NET, C++, XML, Mobile and J2EE.
• Extensive experience in analysis, design and the documentation of business requirements and creation of traceability between requirements and test scripts.
• Experienced in defect-reporting and defect-tracking using the test management tools Quality Center/Test Director, and Rational Clear Quest.
• Extensively used SQL and SAS queries to pull and validate data from databases for data analysis purposes.
• Performed back end testing on Oracle and SQL Server by using SQL queries, stored procedures, functions & triggers in PL/SQL queries for back end database testing.
• Extensive experience utilizing Quality Center (ALM), Test Director, HP BPT, Quick Test Professional, Win Runner and Load Runner to perform Functional, Unit, End to End (E2E), UAT, Integration, UI testing, Data Driven, Regression, Positive, Negative, Boundary, Black Box, White Box, Grey Box, GUI, Back-End, Browser compatibility, Load/ Performance testing in different stages of the Software Development Life Cycle (SDLC).

TECHNICAL SKILLS:

Testing Reporting Tools: Test Director 7.5, HP Quality Center 9.0/9.6/10.0/11.0, HP Performance Center 9.5, Clear Quest, PVCS Tracker, & Clear Case

Testing Tools: HP Test Director, HP Quality Center 11.0/10.0/9.2/9.6/8.2/8.0, QTP 8.2, Win Runner 7.0/7.1, Load Runner, Rational Robot, and Selenium

Testing Methodologies: Agile (Scrum), Water Fall, V Model, Hybrid Agile/Waterfall, Object-Oriented programming, Client/Server Distributed Systems

Languages Worked with/Tested: C++, C, Java, .Net Framework, Visual Basic, SQL, Cold Fusion, mobile/tablet platforms (Android, iOS, Blackberry), XML, XML Spy, HTML, DHTML, Oracle, ASP, JSP, VB Script, JavaScript, JUnit, NUnit, TSL, J2EE, JavaScript, & Flash

Operating Systems: Windows 95/98/2000/ME/NT/XP/Vista/Windows 7, Apple OSX, LINUX, UNIX, HP-UX.

Additional Applications: MS Project, MS Visio, MS Office, MS Access, SQL, SQL Server, My SQL, Textpad Code Editing Software, Codewrite Code Editing Software, Text+++ Code Editing Software, Discovery, Advantage, Critical Technologies Imaging System, Critical Technologies Workflow System, Crystal Reports, Genesis Reports, Adobe Photoshop, Adobe Writer, and Sharepoint

WORK EXPERIENCE:

Confidential, Wilmington, Delaware

Business Systems Analyst/Business Analyst

Responsibilities:

• I worked with the various campaign partners on the creation of the business requirement document, as well as the traceability matrix.
• Collaborated with several different team members across multiple business units on mid to large-scale credit card campaigns coded in SAS.
• Performed a full validation of the business requirement documents to ensure that the document is correct.
• Performed a full validation of the traceability matrix to ensure that there are no gaps.
• Performed a full quality check of all SAS code for list campaigns I was working on to ensure that there were no gaps, or inconsistencies.
• Collaborated with multiple team members as well as management on various process improvement initiatives.
• Assisted with the implementation of new tools such as Tableau and an MS Access database that were created to streamline the overall processes for the team.

Confidential, Wilmington, Delaware

QA Testing Analyst

Responsibilities:

• Collaborated with several internal and external business units on mid to large-scale projects centered around a multi-platform collections-focused customer engagement system.
• Created and executed test cases related to Stories and Epics for multiple business units.
• Created and executed various SQL queries to assist with test validation
• Performed multi-level data analysis to assist with test validation.
• Defect-reporting, and follow-through on all defects reported to ensure that said defects are fixed accordingly.
• Utilized Atlassian JIRA for defect submission and tracking.
• Assisted with the retesting of production support defects.
• Assisted with QA testing estimates to help allocate resources for sprint-planning.

Confidential, Wilmington, Delaware

Business Analyst/QA Lead

Confidential, Wilmington, Delaware

Technical Writer/Business Analyst/Test Planning

Confidential, Wilmington, Delaware

Technical Writer/Business Analyst/Test Planning

Responsibilities:

• Collaborated with subject matter experts from five departments on the creation of business requirements.
• Collaborated with multiple business units and technology partners to write and implement technical specification documents for all systems being tested during various projects.
• Created process map documents for each team to assist with requirement writing, and ensure all processes were included.
• Created process flow documents for each business unit in Visio, and presented documents to the technology partners.
• Created test scripts for five total teams within the Product Administration unit (Manual and automated scripts).
• Worked with Technology partners on the creation and delivery of the Technical Specification document for all projects.
• Executed manual and automated test scripts, and made all updates in HP Quality Center as needed.
• Submitted and tracked defects as needed, and provided management with progress regarding all system issues encountered.
• Retested defects, and made the applicable updates depending upon the retest result via HP Quality Center (ALM)
• Performed multiple rounds of regression testing to ensure that all existing functionality remained intact as expected.
• Generated daily test script execution reports, and distributed the daily reports to upper-management.
• Assisted business units with updating of all process procedures to ensure that all new system changes were covered.
• Provided training to each business unit to ensure that there was a full knowledge transfer regarding all system updates/changes.

Environment: Quality Center 11.0 (ALM), Java, .Net, J2EE, JSP, Web Services, XML, HTML, Java Script, VB Script, TSYS, AS400, Dart Net, SQL, TOAD, Oracle 10g, Internet Explorer, PVCS, MS-Office, and Windows.

Confidential, Wilmington, Delaware

Quality Assurance Tester/Business Analyst/Project Auditor

Responsibilities:

• Performed in-depth audits on all company-wide projects.
• Audit responsibilities included: Reviewing business requirements, design documents, and all other company standard documents to ensure that compliance standards were adhered to.
• Devised and implemented new and revised audit standards with Project Managers to ensure adherence to guidelines.
• Collaborated with stakeholders on the creation of business requirements
• Collaborated with multiple business units and technology partners to write and implement technical specification documents for all systems being tested during various projects.
• Coordinated testing efforts with all stake holders for all projects related to the Program Management Office.
• Performed QA testing on an as needed basis for all necessary projects.
• Created and uploaded all manual test scripts into Quality Center.
• Created automated test scripts in various languages, and utilized QTP and Selenium to execute the scripts
• Creation of testing strategy documents, as well as test planning documents
• Created test case matrices as needed to provide management with an overview of the created scripts.
• Generated and distributed project progress reports on a weekly basis to upper-management.

Environment: Quality Center 10.0, Java, .Net, J2EE, JSP, Web Services, XML, HTML, Java Script, VB Script, TSYS, AS400, SQL, TOAD, Oracle 10g, Internet Explorer, Fire Fox, Google Chrome, PVCS, MS-Office, OSX, and Windows.

Confidential, Wilmington, Delaware

Quality Assurance/UAT Lead

Responsibilities:

• Performed business analysis on project specific business requirements, and functional specification documents.
• Creation of and distribution of test strategy documents for each project.
• Creation of business scenario matrices for UAT test teams
• Collaborated with multiple business units and technology partners to write and implement technical specification documents for all systems being tested during various projects.
• Created and uploaded all test scripts into HP Quality Center (Manual and automated scripts)
• Utilized QTP and Selenium for Automation testing
• Submitted and tracked all defects detected during testing.
• Re-tested all fixed defects and provided developers with feedback if defect is not fixed correctly via Quality Center.
• Created and provided project manager with testing exit control documents for all completed testing initiatives.
• Generated and distributed reports reflecting project progress to upper-management on a weekly basis.

Environment: Quality Center 10.1, Java, .Net Framework, J2EE, JSP, Web Services, XML, HTML, Java Script, VB Script, TSYS, AS400, SQL, TOAD, Oracle, Internet Explorer, Google Chrome, Fire Fox, PVCS, MS-Office, Android, iOS, Blackberry (Mobile), and Windows.

Confidential, Wilmington, Delaware

Assistant Manager Document Imaging Unit/Quality Assurance Lead

Responsibilities:

• Oversaw daily production activities of nine staff-members.
• Provided training and guidance to all staff as needed. Also facilitated weekly scheduling for all staff members.
• Fulfilled the role as Project Manager for several mid to large scale projects.
• Utilized MS Project to update and report all project milestones to management.
• Coordinated all project-related efforts
• Fulfilled the lead role on all QA/UAT testing required on all internal systems and with third party vendors.
• Collaborated with multiple business units and technology partners to write and implement technical specification documents for all systems being tested during various projects throughout my tenure.
• Collaborated with business unit on the writing of business requirements for all testing initiatives.
• Wrote all test scripts for all projects for the business unit, and provided each document to management.
• Assumed System Administrator role for the Critical Tech Imaging system and third-party external systems for Access Group.
• Fulfilled the role as the liaison between Access Group and Critical Tech. Served as the primary contact for technical support for the entire company for all issues encountered with Critical Tech.

Confidential

Coordinator/Quality Assurance Lead

Responsibilities:

• Coordinated daily Confidential for all production work for the business unit.
• Devised and implemented all departmental procedures
• Served as the Lead Quality Assurance tester for the business unit.
• Created all manual and automated test scripts covering all processes in the business unit.
• Executed all manual and automated test scripts as needed.
• Automated scripts were executed via QTP, and Rational Robot
• Reported all defects encountered during testing via HP Quality Center. Also provided updates regarding all defects to management.
• Created all project-related documents for the business unit: Process flow documents, test plans, & testing strategies

Senior Technical Coordinator/Quality Assurance Lead

Confidential

Responsibilities:

• Oversaw the processing of all inbound/outbound electronic files between Access Group and all third-parties.
• Performed troubleshooting on all files where issues where encountered upon processing.
• Performed system administration role for all external system access for the company.
• Fulfilled the role as QA/UAT Lead tester for all testing initiatives.
• Devised, created, and implemented all test planning, test strategy, and test scripts for all projects for the business unit, and provided each document to management.
• Collaborated with the Information Technology department, as well as other business units on the creation of Business Requirements for all company-wide initiatives.
• Performed all manual and automated testing efforts for the business unit.
• Utilized Rational Robot and QTP to execute automated test scripts.
• I was responsible for the submission and tracking of all submitted defects.
• Retested defects as needed, and provided updates to management.

Environment: Rational Clearquest, Rational Robot, Quality Center, AS400, Java, .Net, J2EE, JSP, MS .NET Framework, Web Services, XML, HTML, Java Script, Commonline File Transmission method, VB Script, AS400, SQL, TOAD, Oracle, AppWorks, EFT, Internet Explorer, Flash, MS-Office, OSX, and Windows.