Summary of qualifications

To obtain a position offering a variety of highly complex project management responsibilities in a fast paced, professional environment, where my skills can contribute to its growth and profitability.

1990 - 2010 Confidential, Folsom, CA

• Project Management – Leading highly complex projects
• Training
• Collateral Development
• Instructor (class room/virtually)
• Proven written and verbal communication skills
• Strong business and technical understanding of IT Operations
• Work under minimal supervision
• Works well with outside vendors and or customers
• Plans and schedules to ensure the timely completion of several independent tasks and projects, with limited direction.
• Analyzes data to develop and design solutions for a wide range of complex problems
• Documentation of Gap Analysis, Workflow Development, Requirements, Governance Policies & Procedures, Roadmaps

Professional experience

2006 - 2010 InteConfidential,l Corporation Folsom, CA
Business Analyst
Project Management of ITIL Service Management Deployment for IT worldwide. Implementation manager driving implementations of all business groups in IT to become ITIL compliant. Presentation of ITIL high level objectives to senior management. Driving 5 year roadmap for Intel. Driving cross site project teams to complete tasks on time within the roadmap schedule. Working directly with Service Managers to document business unit’s requirements and gaps, workflow and process flow management from “as is” to “to be” models. Ratification & prioritization of customer implementations, determination of who goes when. Influence of IT Tool selection for Service Management. User acceptance testing for tool and defined processes. Development of Tool training material. Development of Process training material and deployment for Incident Management, Problem Management and Change Management training. Training business units worldwide on new methodology. Development of Data Governance policies and procedures for tool field selection.
2001 - 2006 Confidential, Folsom, CA
Information Services Analyst
Business Unit representative for ITIL compliant Change Management processes. Responsible for requirements gathering and release documentation, ratification & prioritization. User acceptance testing. Documentation of Security processes and security profiles. Identifying and documenting sustaining support models and disaster recovery processes. Creation and ratification of training for process operatives.

Change Manager responsible for sustaining support for the Change Management function within IT. Overseeing Change Boards. Analyze business problems and recommends solutions. Implementation planning, consulting and training on the tools and services. Writes and publishes business proposals for Change Management for IT. Functions as the team lead for this key organizational initiative. (e.g., project administration and logistics).

2000 - 2001 Intel Corporation Folsom, CA
Project Management
Responsible for landing new and sustaining tools and processes worldwide. Coordinating work for landing of services. Driving cross site project teams to complete tasks on time within the roadmap schedule. Working with internal business groups on documenting requirements, develop project plans, coordinate all business support (scripts, web page, etc), training material and training roll out, deployment to services, coordination of system integration, QA testing and satisfaction with developers and customers.

Web Designer
Responsible for supporting Web and Global Infrastructure for critical escalation information for IT. Publishing and maintaining critical information such as the frequently changing process documentation, escalations, and scripts. Maintain security rights for web site. Design and implement future revisions.

1997 - 2000 Confidential, Folsom, CA
Network Specialist

• Responsible for support of 2nd Level Messaging, operating systems and program product software. Drove the Exchange business processes and procedures. Responsible for engineering and deploying robust, stable, and manageable distributed computing services. Working with Engineering to test new releases, and performing operational tasks to keep Exchange running at optimal performance levels. Work with Arcserve backup software and drive technical solutions. Built and auditing all new Exchange servers coming into the Intel environment.

1995 – 1997 Confidential, Folsom, CA
Business Analyst

• Drove the business process and change management process for US. Worked with cross-site teams to ensure all change processes and requests are properly documented and approved. Implementing a cost model. Development of a global user group. Drove and documented requirements and evaluation sessions. Owned and drove projects related to the definition and development of the Enterprise Solution Center. Conduct customer interviews to define requirements, investigated details for facilities, support services and infrastructure.

Education

• ITIL Certified in ITIL V3 Bridge Foundations

Key Skills:

• Microsoft Suite: Word, PowerPoint, Excel, Outlook
• Microsoft Project
• Provision/ProServer
• Visio
• Remedy/BMC
• FrontPage
• Paint Shop Pro