OBJECTIVE:

Technology professional with over 10 years of experience seeking a challenging role in business operations as an Business Analyst to give efficient and effective solutions that help the organization to achieve the best technological solutions.

PROFESSIONAL SUMMARY:

• Over 10 years of expertise in Business Analysis, Decision Systems, Requirements Management, Business Process Re - engineering and Risk Management for enterprise-wide applications from conception to implementation.
• Expertise in diverse software engineering practices such as (SDLC), Rational Unified Process (RUP) and Agile Method in delivering artifacts pertaining to requirement analysis.
• Facilitated Joint Application Development (JAD) and Rapid Application Design (RAD) sessions to expedite and streamline the requirement gathering process.
• Proficient in UML, extensive experience in modeling business processes and developing functional, workflow and status models for systems adopting Object Oriented Analysis and Design (OOAD) using use case, activity and statechart diagrams.
• Performed assessments on proposed upgrades, changes, and new installations.
• Extensively participated in targeted and organization-wide risk assessment activities.
• Worked closely with User Experience team to create user friendly User Interface (UI) based on usability studies, business needs and efficiency
• Coordinated with the development team in realizing the use case model to create Entity Relationship Diagrams (ERD). Worked closely with testers to create test plans and scenario for system and integration testing and conducted post-production reviews.
• Worked closely with testers to create test plans and scenario for system and integration testing and conducted post-production reviews.
• Understanding of change management using IBM Rational ClearQuest and repository management using IBM Rational ClearCase and MS Visual SourceSafe.
• Team player, result-oriented, fast learner, excellent communication skills with strong research capability. Excellent problem solving, conflict resolution, analytical and presentation skills.
• U.S. Citizen with Public Trust and fluency in Portuguese (Brazil), Spanish, and English, with ability to translate.

TECHNICAL SKILLS:

Business Modeling / UML: ARIS enterprise, MS Visio and iGrafx

Requirement Management: IBM Rational RequisitePro, RTC, and Telelogic DOORS.

Repository Management: IBM Rational ClearCase, MS Visual SourceSafe, Teradata

Change Management: IBM Rational ClearQuest and Tracker, HP ALM

Methodologies: LMM, Decision Modeling, SDLC, RUP and Agile.

Business Rule Management: Sapien Decisioner, BDMS, CoBRRa, ARGenT and Rule Admin, Drools

Related Tools: Microsoft Excel, Access, PowerPoint, Publisher, Word, Citrix, Sharepoint, Altova XML Spy, Crystal Reports, CQDesigner

PROFESSIONAL EXPERIENCE:

Sr. Business Analyst

Confidential, Gaithersburg MD

Responsibilities:

• Elicit business requirements through documentation analysis, communication, interviews, surveys, JAD sessions and other techniques as needed. These activities include co-workers, Federal customers, and subject matter expert interviews to identify and develop requirements for solving systemic problems by working across multiple components of the complex set of systems.
• Gather requirements to deliver precise functional specifications, including functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development teams.
• Responsible for direct interaction with client (FSA) including but not limited to, eliciting comprehensive business requirements and use cases, recommending appropriate solutions and working with the client to demonstrate the changes to the system to ensure all relevant business needs are addressed.
• Conduct gap analysis between application and stated customer requirements and collaborate with Architects and Developers to estimate project impact through working knowledge of the business model, technical requirements and security protocols of the client’s operating environment.
• Analyze requirements. Look for derived requirements that are a logical consequence of the customers’ requests, as well as implicit requirements that haven’t been verbalized.
• Identify and develop the system’s functional requirements, as well as quality attributes, performance goals, fulfillment of financial and non-financial performance metrics, business rules, external interfaces and constraints.
• Interview various technical and non-technical resources affiliated with the client’s operating environment.
• Maintain up-to-date understanding of the client’s governance, risk and compliance programs as it relates to the specific goals of project work effort.
• Work with Development, QA, and Production Support teams to communicate, verify, and test the desired functionality changes.
• Manage multiple competing priorities through effective organization and communication.

Lead Release Manager

Confidential, McLean, VA

Responsibilities:

• Served as Executive Advisory Board (EAB) member and provided solutions and framework on all aspects of the business rules application and capabilities. Worked with complex business units and provided compliance risk expertise and consulting for high risk, high visibility projects to identify and mitigate risk in all development and business activities.
• Provided a structured rules management discipline focused on re-use, including rule definition, categorization, governance, deployment, and management.
• Worked with Business Subject Matter Experts, development, operations, and other IT and business areas as appropriate throughout the development and rules deployment processes from conception to deployment.
• Managed enterprise-wide redesign initiatives that encompassed end to end analysis and future state redesign, developed process flows and procedures.
• Conducted JAD sessions with various stakeholders to develop design and architecture of the application based on the business requirements, discuss and resolve open issues, discuss change requests and document them in orderly fashion.
• Conducted Knowledge Transfer for end-users to understand processing needs and interfaces with Technology Services (IT) development teams to design and deliver systems enhancements to improve the workflow systems efficiency and effectiveness.

Operational Risk Analyst II

Confidential, Frederick, MD

Responsibilities:

• Designed and implemented workload calculation based model to statistically forecast resource availability for business rule development.
• Planed, developed, and facilitated multi-level awareness and training programs on process and continuous improvement/re-engineering for a variety of audiences.
• Instituted defect management processes to systematically reduce overall defect rate and created proactive controls to ensure the quality of the development process.
• Developed and conducted SDLC review process to ensure all elements of the Business Rule Logic have been properly documented, developed, tested and deployed.
• Worked with complex business units and provided compliance risk expertise and consulting for high risk projects to identify and mitigate risk in all development and business activities.
• Lead project to change management systems user interface to improve performance and efficiency based on business need and requirements.
• Developed the scope and vision document that defined the primary goals, objectives and features of the change management system.
• Documented supplemental specifications and UI specifications for the system
• Designed and coordinated development of training material, report, and facilitated tool deployment.
• Developed and monitored risk-based compliance programs to assure compliance with all internal development processes.
• Executed internal audit and regulatory exams impacting the rule development process; provided feedback as necessary to ensure that audit and exam conclusions produced insight into risk management’s effectiveness and met all business operation requirements.
• Managed production of periodic operational risk performance reports for executive team, including trend analysis and recommended strategies.
• Extensive knowledge of Microsoft suites. Creating, manipulating and linking documents to create cohesive workflow between documents.
• Identified control deficiencies during process analysis and internal control testing. Proactively assessed and mitigated operational and compliance risk through the development of robust preventative controls.

Sr. Operational Requirements Analyst

Confidential, Frederick, MD

Responsibilities:

• Assessed and determined decisioning policies including underwriting authority levels, review levels, documentation and protocols for high risk transactions/segments and ensured they commensurate with loan and business process risks.
• Performed and lead detailed Joint Requirement Planning (JRP) sessions with product owner, Credit Policy, business lines and Automated Decisioning (AD) to brainstorm and understand the proposed new requirements and assess impact to AD Migration logic and front end customer websites (AOW and IL Online).
• Reviewed, gathered and documented detailed business and rule requirements for LIS, LPS and CORE Decisioning Engines.
• Performed GAP Analysis on the AS-IS (LIS, LPS) and the TO-BE (CORE) Decisioning Models to propose and plan enhancements and/or changes.
• Performed in-depth Impact Analysis on the Automated Decisioning Rules and Data Mappings to understand the rule criteria and data attributes lineage and ensure support for integration.
• Decomposed business requirements into functional and non-functional requirements using various tools.
• Organized and reviewed the impacts to business requirements, new rule proposals and data changes at the weekly Automated Decisioning bundle call with necessary stakeholders.
• Performed requirements management and defect management, as well as assignments and scheduling through Clear Quest. Created and lead monthly capacity planning review.
• Worked extensively with the Rule Development Team, Data Team and Test Team to help understand the business rules, data needs and testing scenarios needed. Prepared detailed Test Plan and Test Review Schedule, sought signoff from all impacted stakeholders.
• Reviewed various REM test cases, test scripts and expected results with resources to ensure all business requirements were met.
• Scheduled and performed exhaustive Test Reviews with the Requirement Leads, Rule Leads, Test Leads and Owners to identify defects and seek signoffs.
• Conducted status meetings, tracked release progress, and created status reports through the course of testing.
• Compiled data from a variety of sources to create trend reports and analysis documents and created and lead monthly Capacity Planning calculations and model.
• Performed analysis of defect findings and trends and created summarized reports to present to management team.