SUMMARY:

• Accomplished Business analyst with about 8+ years of diverse experience in the domains of Telecommunications, IT GRC, Finance, Wealth & Asset Management, and Healthcare; with emphasis on SDLC, Business analysis, GAP analysis and Quality Assurance of application software in Agile framework
• Working knowledge of and deployment experience of Saleforce.com CRM tool
• Developed Business Requirement and Functional Requirement documents (BRDs and FRDs). Modeled processes using Use Cases, Entity Relationships and Data Flow diagrams using MS Visio and Excel
• Conducted Integration and User Acceptance Tests and verified system performance, reliability and fault tolerance using HP Quality Control tool
• Extensive experience on SAP Order Management, Sales & Distribution, Customer Relationship Management, Testing, User Training and ETL/SQL procedures for Legacy System Migration Workbench
• Performed Lead role in upgrading SAP SD module. Worked with cross functional and multi - cultural teams to increase operational efficiency
• Excellent Project Management (PMO), communication, interpersonal and analytical skills
• Proven Expertise in preparing the following documents
• Ground Work documents: Stakeholder Analysis, Business Analysis Plan
• Core Documents: System/ Software Requirements Specification
• Scope Statement/ Business Requirements Specification Documents
• Functional & Non-Functional Requirements Specification, Use Case documents
• Traceability matrix document for gaps analysis in requirements
• Wireframes and Other Visual Documentation (User interface specification, Workflow diagrams), Data feed specification Documents
• Testing Phase Documents: Test Plans, Test Cases, or User Acceptance Test Plans
• Work-in Progress Documents: Current State Analysis/ As Is Business process analysis
• Meeting agendas, notes and change requests
• Concluding documents: Future state analysis and Change Management Documents
• Business strategist: plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Expert in agile and waterfall project management methodologies; able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Extensive knowledge of investment avenues like Securities, Non-marketable financial assets, Debentures, Shares, Mortgages, Bonds, and Insurance products
• Experience in facilitation of Joint Application Development (JAD) sessions with end user, expert team, business intelligence team, SME'S, QA team, Walk Through and Signoff with stakeholders
• Good Knowledge of BI Tools like Cognos, Microstrategy, Spotfire, Tableau.
• Working knowledge in writing SQL queries to generate reports.
• Working Knowledge in Automation testing of Universal Banking application- FLEXCUBE® using in-house tools - FPS (FLEXCUBE Payload Services) and OATS (Oracle Automation Test Suite).

TECHNICAL SKILLS:

Business Analysis: Visio, Requirement Analysis, Data Flow Diagrams, Business Process Modeling & Re-engineering, Gap Analysis, Prototyping, Cause & Effect Analysis, BRD, SRS, FRD, UAT, Use Case, Test Scripts, UML

Modeling Tools: MS Visio, Rational Rose, Rational Requisite Pro, Clear Quest

Methodologies: Waterfall, Agile

Operating System: Windows NT/98/2000/XP/ Vista/7/8/10, MS-DOS, Linux, UNIX

SAP Modules: SAP SD, SAP CRM, ABAP (Basic)

Database: MS Access, MS SQL Server, Oracle 10g/9i, MySQL, MongoDB

BI Tools: Cognos, Microstrategy, Spotfire, Tableau

Project Management Tools: Jira, Asana, Rally, MS Project

CRM Tools: Salesforce, PeopleSoft

Languages: HTML, CSS, Java, Python, XML, JavaScript

Others: MS (Word, Outlook, Excel, Access, PowerPoint), 2003/07/10, MS SharePoint, BugZ

Domain Knowledge: Telecommunications, Finance, Wealth & Asset Management, Healthcare

WORK EXPERIENCE:

Confidential, Cambridge, MA

Sr. Salesforce Business Analyst

Responsibilities:

• Interfaced with business owners and subject matter expert (SME) to prepare Business Requirements Document, Use Case, and Activity Diagrams.
• Researched and evaluated current processes/policies and presented findings and recommendations to team.
• Participated requirement review meetings to address any issues or action require validating requirements.
• Conducted meetings with SME's to discuss and understand business rules/logic of the product requirements.
• Assisted business personnel with testing, evaluation, and validation of new functions and applications, and help identify issues in software.
• Ensured that all artifacts complied with corporate SDLC policies and guidelines.
• Facilitated defect review meetings involving all stakeholders to review defects, identify severity and set priorities as per client requirements, ensuring accuracy and deadlines were met.
• Worked with the QA team to provide better understanding of business functionality and ensure timely product delivery.
• Prepared business process models; used Visio to create Use Case diagrams.
• Coordinate with QA team for User Acceptance Test (UAT) planning, execution and scheduling.
• Involved in verification and validation of the project artifacts and product changes.
• Participated in Walk-through, Peer Reviews and Defect Report meetings periodically
• Interact with the development team and the Business Application group on a regular basis to analyze the requirements and to understand the GUI of the application being developed.
• Manually tested the user interface of the application.
• Performed Integration Testing to verify integration between different modules in the System.
• Investigated software bugs and interacted with developers to resolve technical issues using Defect Tracking system HP Quality Center.
• Attended walkthrough meeting with the System Analysts, Project Managers and Developers.
• Participated in various meetings and discussed Enhancement and Modification requests.
• Attended periodic meetings, teleconferences on problem resolution.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, JSON, JQuery, Reports, Customer Portal, Custom Objects, Custom Tabs, Email Services, Service Cloud, Eclipse IDE Plug-in, Windows XP.

Sr. Salesforce Business Analyst

Responsibilities:

• Liaison between stakeholders: system users, clients and managers, software development team and the QA Team to gather requirements.
• Created Architecture and development design for integrating Salesforce instances with the internal applications, including the communication with middle layers.
• Analyzed, designed and developed 28 Apex classes, 8 Triggers, 11 Visualforce pages as required for performing data integration
• Analyzed Web services, parsed and implemented SOAP based WSDL into APEX classes.
• Performed sample callouts using SoapUI and callouts via Apex classes using XML formats.
• Worked with Demand Tools for performing Bulk data related operations upto300000 records at one instance using Bulk Update.
• Worked on Standard Account and Account Team Member objects and achieved very granular experience on Standard Teams, worked with Salesforce Support teams to resolve any outstanding issues.
• Worked on configuring and Enabling Standard States and country picklists in Salesforce instances across the board.
• Performed data related operations and web service callouts from Apex classes.
• Developed Apex Action Functions and java scripts for remote action methods and developed future callouts as per need.
• Developed custom Visual Force pages that matches with the requirement and appropriate style sheets to match the standard Salesforce look and feel.
• Developed Custom Merge tool which is capable of performing Apex callout during the Merge with complete standard Salesforce look and feel.
• Developed Triggers on the object with rules for data synchronization with the system of record and applying future callouts where applicable and needed.
• Developed 42 Test Classes to cover the overall Test coverage above 75% for deployment to Production.
• Full Administrative access to Production instances and created and refreshed sandboxes as per the need.

Actively participated and worked with Quality and Regression Testing Teams to assure a quality product.

Environment: Agile-Scrum methodology, JIRA, SOQL&SOSL, Eclipse, Workflow rules, Visual force, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader.

Sr. Salesforce Business Analyst

Responsibilities:

• Created new Databases and maintained existing User / System Databases.
• Involved in Logical/Physical design of database and maintenance.
• Installed and configured MS SQL Server. Created programs using Developer Suite.
• Worked on complex T-SQL statements, and implemented various codes and functions.
• Designed & Created Stored Procedures, views, tables, constrains & triggers for Data consistency.
• Created views to facilitate easy user interface implementation, and triggers on them to facilitate consistent Data entry into the database.
• Wrote complex SQL programs to process employee’s requirement and generating.
• Created & maintained databases, users, Logins, tables, indexes, roles, permissions and other schema objects.

Environment: Apex Triggers, Visual Force, Workflows & Approval Processes, HTML, Java Script, JQuery, JIRA, Apex Data Loader

Sr. Business Analyst

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the Development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business Requirement Document.
• Responsible for preparing Software Requirement Specification (SRS) and documenting them.
• Created Process Work flows, Functional Specifications documents and documented system requirements.
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Interacted with various cross-functional teams on building business use cases, and understanding expenses and revenue stream.
• Interaction with the developers to report and correct bugs.

Environment: Agile-Scrum methodology, JIRA, SOQL&SOSL, Eclipse, Workflow rules, Visual force, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Web Services, Pages, Data Loader,

Business Analyst

Responsibilities:

• Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.
• Created APEX triggers, classes, test methods and visual force pages to implement custom functionality.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for integrity of the data.
• Used SOSL and SOQL queries during the data migration and custom development.
• Developed S-Controls to manage sales plan call sheets within salesforce, capturing prep data and call activity.
• Customized agile methodology in a service based, reverse mortgage specialized for seniors.
• Analyzed the business processes for the three divisions in the organization that are using sales force.

Environment: Apex Triggers, Visual Force, Workflows & Approval Processes, HTML, Java Script, JQuery, JIRA, Apex Data Loader

Business Analyst

Responsibilities:

• Primarily involved in developing prototype of the application as proof of concept (POC) for business team and as a guideline for development team.
• Facilitated and led group discussions to elicit requirements in Joint Application Development (JAD) sessions by communicating with documented business requirement document working prototype and work flow diagrams.
• Deployed, configured and supported the prototype application for its demo /UAT for various line of business from various cities, prepared deck for UAT & gathered feedback and followed up with further updates on the prototype and related documents.
• Primarily involved in developing use case document for the application, traceability matrix, system requirement specification (SRS) and presentations for proposed solutions
• Created prototype using html and CSS.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.
• Created various Custom objects, Tabs, Workflows, Reports, Apex triggers and validation rules for the application.

Confidential

Business Analyst

Responsibilities:

• Ident ified and defined project scope, documented the detailed design of To-Be processes in Functional Requirements Documentation using Data Flow Diagrams (DFDs)
• Responsible for defining the scope of the project, process modeling and capturing business requirements.
• Obtained business requirements through interviews, document analysis, site visits, business process descriptions, workflow analysis and use cases.
• Participated in project scheduling using MS Project with a focus on IT Forecasting and Estimations, Project Forecasting and Release Forecasting.
• Identify key metrics to understand the performance of product, develop dashboards and reports to track performance, and perform statistical analyses of experiments.
• Understand and articulate business requirements from user interviews and then convert requirements into technical specifications.
• Rigorously tested different business scenarios for System Integration and User Acceptance
• Performed legacy system data analysis to understand and document customer data. Mapped legacy system data to SAP CRM
• Migrated data from the legacy system to the new system through LSMW
• Interacted with the on-site users to identify the issues and resolved the same at offshore
• Trained Client Executives and End Users across India about the new system functionality
• Prepared user manuals and operation manuals