SUMMARY:

• Over 12 years of experience in Information Technology as a Business Analyst and Quality Assurance Analyst.
• Experience working on Government Projects, Airline, Wholesale, Pharmaceutical, Telecom, Oil & Gas Industries.
• Extensive experience in gathering and managing business requirements, product backlogs, writing EPIC/themes, User Stories, facilitate User Story sizing, Definition of Ready, Definition of Done for User Stories, creating Use Cases, designing business solution flow diagrams using Visio, creating burn - down charts. Creation of functional and nonfunctional requirements, Traceability following Agile and Waterfall methodologies.
• Followed SDLC & Agile methodology for development, software testing, assessed with Budgeting, Planning, managing teams, creating and assigning tasks, monitoring and controlling multiple projects.
• Assisted Project Manager in Budgeting, Planning, managing teams, creating and assigning tasks, monitoring and controlling multiple projects, scheduling and coordinating project tasks, project timelines, and maintaining project documentation and issue logs.
• Documented Test Plans, composed Test Scripts, Data Driven Testing and highly proficient in automating the QA process using various automation including HP and Microsoft Testing Suite. Provide demo & training sessions, organize coordinate UAT sessions
• Expertise in Agile Development methodology, Test driven and Software Development and Quality Assurance Lifecycle
• Hands on System Testing including Functional, Regression, Integration and Performance Testing including web-based applications.
• Analyzed, extracted, reviewed and maintained, customer, material, vendor, plant, manufacturing, quality and warehouse master data for day to day operations, rollout and legacy system replacement. Data querying, data mining, data cleansing, data mapping.
• Experience in Microsoft CRM Dynamics Solution, ERP and JD Edwards EOne Enterprise Solutions, in a retail, POS and supply-chain environment. Utilized the centralized repository functionality of CaliberRM, GDS Sabre, Passenger Travel application, Oracle, E-Business, JD Edwards EOne, IBM Rational tools, IBMComposer, Rally, TFS and other tools to gather all requirements.
• Led onshore and offshore teams, from 10-15 members (Russia, Middle East, and India)
• Experienced in deciding Test Requirements, creation of Test Cases, executing Test Cases and analyzing Test Results, reporting and tracking Defects.
• Managed traceability of requirements all across the Software Development Lifecycle.
• Utilized different requirement tools in scope analysis to review each change request to the original requirements and briefing the Project Management team on the impact of the change request to budget and/or timeline.
• Developed Test Plans for system testing using Quality Center and Test Director.
• Implemented the process to always in corporate Rapid Software Development Life Cycle (SDLC), so that production fixes and new development are incorporated in a timely manner. This included making the management aware of how integration should work between developments, testing and production control teams.
• Hands on Project planning and defining Service Level Agreements (SLA). Facilitated meetings with clients and managers to discuss the requirements, feedback and sign-off documents
• Developed standards for test plans development to provide traceability from marketing Requirements, engineering requirements, problem tickets and specifications.
• Performance testing by creating virtual users and analyzing the reports.
• Installing and configuring systems for testing.
• Lead analysis, planning and design of new governance processes and stewardship roles for Data Governance.

PROFESSIONAL EXPERIENCE:

Confidential

Business Systems Analyst & PMO Support

Responsibilities:

• Liaison between Product Management and technical and operational support groups impacted by new VA product.
• Interacted with key Confidential business stakeholders to drive Business requirements gathering process
• Performed business analysis, and designed Business Process workflow (BPM).
• Interacted with the Product Owner to develop Agile User Stories based on business requirements
• Facilitated Product Backlog grooming sessions with the Product Owner and business owners, and the scrum team to refine requirements, User Stories, story sizing, and acceptance Criteria
• Conduct iteration planning, demo and end of Iteration retrospective sessions with development team
• Facilitated Agile functions and ceremonies
• Identified process bottlenecks and implemented new and improved processes and business workflow model.
• Redirected business process flow toward a forward-thinking approach
• Identified, highlighted requirements gaps, issues and risks in advance
• Mitigated risks, issues and maintained Risk Management Plan and Risk Log
• Gathered business & technical requirements and participated in design sessions, and provided recommendations
• Reported Project Status, scope changes on regular basis
• Assisted Project Manager in Budgeting, Planning, managing teams, creating and assigning tasks, monitoring and controlling multiple projects, scheduling and coordinating project tasks, project timelines, and maintaining project documentation and issue logs.
• Monitored and document Project progress, and escalated issues as required
• Developed and maintained Project Timelines, Project Schedule via Primavera and MS Project
• Created presentations, provided training & Demo’s to the Business and clients on an on-going business to ensure visibility into the work-in-process and gain approvals.
• Created a detailed System Test Plan and procedures. Developed Test Plans, test strategies and test data.
• Performed backend and UI testing of the applications.
• Ensured Project Process compliance (508) with established internal control procedures such as PMAS, ProPath, VIP processes and artifacts.
• Co ordinated with business and technical representatives for upstream and downstream dependent systems and services to identify and scope cross-functional requirements.
• Recommended changes to existing processes, policies to improve efficiency and eliminate overhead
• Employed Lean methodologies with simulation to streamline business processes and change management
• Analyzed business process models of system to uncover issues, Requirement Gaps and new solutions opportunities
• Performed tactical business analysis activities by providing communication, information and direction
• Prioritized tasks, requirements, managed requirements backlogs and provide solutions while consulting with management and stakeholders
• Interfaced effectively and collaboratively with a diverse range of project staff.
• Implemented and Leveraged Agile-Scrum Methodologies
• Provided Agile-Scrum training to VA stakeholders and team
• Provided IBM Rational Tool (RTC) training to VA team members in Rational Team Concert (RTC), Rational Requirements Management (RM) and Rational Quality Manager (RQM)
• Composed PMP plan, Project Charter, Risk Log, Communications Plan for client
• Provided advice and consulting services to Federal government clients (GS 13s and above)

Environment: CRM Platform, ETL, Web services, Data integration - SAMS/BIRLS/EPLS, Dun&Brad Street

Confidential

Project Management & PMO Support

Responsibilities:

• Managed Confidential program and project Finances and Budgeting on monthly and yearly basis
• Interacted with IT Managers on monthly project forecasting, and on-shore offshore resource allocation
• Maintained finances at program level for all projects
• Updated finances into Confidential STAMP system
• Maintained on-shore offshore resource timesheet submissions
• Tracked and limited monthly project variances and reported to business
• Routed multiple projects deliverables using Confidential ’s PMUWS - Project Management Universal Work Station
• Co-ordinate with IT managers and maintain Project deliverables
• Created spreadsheets and utilized collaboration tools to track multiple projects
• Maintained documents on SharePoint
• Research and gather data from various sources and perform analysis
• Prepared monthly Finance reports, variance reports and submit to core business
• Maintained and tracked I2B’s Incremental to base, RPI - Recurring Project Impacts, and PTP’s - promise to pay
• Provided STAMP and SharePoint Access to resources
• Developed financial spreadsheet to gather forecasts accurately.
• Worked with the Technical Services Manager to ensure delivered services are adequate and work to enhance any identified as not
• Project Management & PMO support: helped with Budgeting, Planning, managing teams, creating and assigning tasks, monitoring and controlling multiple projects. Assist the PM in capturing and reporting project measurements, actions, risks and issues to the appropriate stakeholders. Manage document control process for SharePoint.
• Maintain approvals in central SharePoint repository
• Communicated and facilitated meetings with a variety of teams: business analyst team, business team, technical team, management team, and business stakeholders/sponsors on the scope of the financial requirements where any issues, dependencies, and expectations are clearly articulated and communicated.
• Presented ideas and proposals on future state for the different audience so that the changes to the current state and impact on the current state are clearly communicated
• Prepared user guides and project documentation and templates.
• Monitored and document Project progress, and escalated issues as required
• Developed and maintained Project Timelines, Project Schedule via Primavera and MS Project
• Provide system training and demo to the team

Environment: Banking, Financials, Budgeting, MS Office Suite, Sharepoint, STAMP, PMUWS

Confidential

Senior Business Systems & Quality Analyst Consultant

Responsibilities:

• Interacted with key business stakeholders to drive the requirements gathering process, JAD sessions
• Led and mentored team members and external vendors in the creation of visual design elements of the application
• Interacted with cross-functional teams during Agile Sprint, release management and production deployment decompose complex business flows and rules into the proper levels for analysis, to identify gaps and resolve conflicting information, and to develop an understanding of the business domain
• Design and recommend business processes, QA process and controls, procedures to meet organizations goals and objectives
• Document user stories, use cases, process flows, design mock-ups, activity diagrams, wireframes and others to support security and application requirements.
• Deliver and manage the requirements artifacts based on project team adoption of Agile methodology/ approach and use of the applicable tools/platforms applicable
• Project Management & PMO support: helped with Budgeting, Planning, managing teams, creating and assigning tasks, monitoring and controlling multiple projects. Assist the PM in capturing and reporting project measurements, actions, risks and issues to the appropriate stakeholders. Manage document control process for SharePoint.
• Worked in an extensive SDLC Agile environment using tools such as Team Foundation Server (TFS) & Rally
• Conducted daily scrum meetings, operational and tactical work activities based on the Agile philosophy (scrum) clarification & review sessions and estimating sessions with the sprint team
• Communicated and facilitated meetings with a variety of teams: business analyst team, business team, technical team, management team, and business stakeholders/sponsors on the scope of the requirements where any issues, dependencies, and expectations are clearly articulated and communicated.
• Conducted discussions on the ideas surrounding API requirements, challenge the assumptions and expectations, and validate business/system requirements through additional analysis
• Presented ideas and proposals on future state for the different audience so that the changes to the current state and impact on the current state are clearly communicated
• Collaborated with the business units and technical team to negotiate business requirements and the solutions that will be developed. Establish and maintain agreements between project members on the changes or constraints in business environment and technology
• Participated in team effort to improve team capabilities and enhance internal knowledge on business analysts discipline or business domain
• Gathered business requirements for Health Fitness Coach Tools and Health Advising tool used by Health Coach and Advisors for Lifestyle and Condition Management clients.
• Primary focus of project is to improve employee health to reduce Health Insurance costs incurred by employing companies.
• Create test scenarios and develop test plans to verify that client requirements are incorporated in to the system design.
• Analyze test results, perform Manual & Automation Testing for Integrated systems, web portal and backend testing
• Worked as BA/QA for Trustmark Insurance Company - providing different Clients Membership into Coaching, Manage their daily Health and Chronic conditions, also Life Insurance, Universal, Variable, Term, General and Health Insurance, supporting Lifestyle management and Condition disease management employees.
• Gathered business requirements for building online insurance handling application that will facilitate users to find the right insurance for individual needs.
• Followed Healthcare Vertical marketing methods to study patient’s data and provide them with better solutions and products to manage their health needs.
• Involved revamping Contract Management System (CMSDesk) in Kentico8 software. Configure details about each agency into one easy to use application. Capture clients information, customize products offered, addresses, to Rewards, recognition and contact information
• Followed Kanban development method to manage production tickets & maintenance after code deployment
• Created project status reports for the management to track the testing teams’ progress. Reporting and tracking of defects and generated defect reports.
• Manage and mentor a team of five, assigning tasks, escalate issues, tracking progress, reporting defects and completing of action items every week for this time sensitive project using Microsoft TFS
• Coordinate, support, validate master data entry using SQL queries
• Worked on Cloud based Infrastructure SaaS model

Environment: Agile, Kentico8, MTM, Oracle DB, SQL, Visual Studio, Azure Service Bus, Visio, Microsoft TFS, Advance Excel, Access, BI, API, Oracle Financials, EDI, XML, BrowserStack, Mobile

Confidential, Fort Worth, TX

Sr. Business Analyst & Lead Quality Assurance

Responsibilities:

• As a Business Analyst played a key role in managing the (MCLA) Mexico, Central and Latin American International Time & Attendance, Employee Travel application on Iphone, Android & web versions of the software and Time & Attendance application used by Unions, employees and contractors
• As a Scrum Master conducted daily stand-up meetings
• Responsible for conducting business analysis activities around new mobile product requests to identify business problems and propose business solutions.
• Liaison between Product Management and technical and operational support groups impacted by new mobile product.
• Worked on Budgeting, Planning, managing teams, creating and assigning tasks, monitoring and controlling multiple projects.
• Convert business requirements into actionable requirement for engineering teams. Gather business requirements, Write BRDs, functional Specification, User flows, System flows, Technical Specification specifications
• Act as the liaison with product teams & advocate for its associated user experience
• Manage Business expectations; facilitate communications and contributing to Business satisfaction during and after implementation.
• Experienced in conducting User Acceptance Testing (UAT), Business Acceptance Testing (BAT) and documentation of test cases. Expert in designing and developing test plans and test scripts.
• Insure that all quality controls are identified, in place, and reviewed during the project.
• Work with platform vendors as well as development vendor to provide technical management
• Translate product requests into actionable functional and non-functional requirements. Conducted a complete analysis of the organizational and operational impacts of developing, implementing, and supporting a new product
• Analyzed complex union & labor laws from a variety of countries and translate the rules into requirements to support development, customer understanding and QA testing
• Prepared recommendations and requirements to developers in terms that the end user can understand.
• Participated in business and technical information technology solution implementations, upgrades, enhancements, and conversions.
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Weekly meetings with Mobile Product team to clearly understand product and asks and resolves any clarifying questions.
• Lead and supports cross-domain BA's with requirement understanding and breakdown
• Assist with documenting mobile platform architecture 'as is' state and 'to be' state including sequence diagrams, data flows, error conditions and system diagrams, composing Epic/theme, user stories, use cases
• Ensures timeliness of project deliverables. Provide input and support with current process framework and improvement.
• Responsible for continuous development and understanding of application architecture and design to support solution analysis for Travel Application built on Sabre/GDS systems.
• Manage expectations and follow through with assigned action items.
• Work closely with development teams to ensure that requirements are clearly understood and meet the product team asks.
• Works closely with program and project managers to answer any open questions as needed.
• Conduct iteration planning, demo and end of Iteration retrospective sessions with development team
• Coordinated and worked closely with developers on Test driven development & Data Driven Testing
• Designed and executed Test cases in HPQC ALM cloud
• Designed, reviewed and approved test plans, scenarios, scripts or procedures, testing programs that addresses areas such as database impacts, software scenarios/usability, documentation of software defects and assign software developers to investigate and resolve the issue
• Reviewed software documentation to ensure technical accuracy, compliance or completeness or to mitigate risks
• Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems
• Performed data driven testing utilizing SQL queries, Unit & Blackbox testing, stress testing, performance and endurance testing
• Evaluated different collaboration tools like JIVE, SharePoint
• Websphere Portal application analysis and design
• Designed QA test plan for WebSphere application such as - Personalization, security - authentication & authorization, content, User Profile setup, Navigation and Interactive sections
• Evaluated MobileCloud Automation test tool such as PerfectoMobile and DeviceAnywhere
• Conduct QA reviews sessions to review & approve test case coverage scenarios

Environment: Agile, Rally, SQL, Sabre systems, Passenger services, RESTful Web Services, Java, Toad, XML, iOS testing, Selenium, WebSphere 6.1 & 7 portal, MobileCloud, Mobile device

Confidential, Dallas, TX

Lead Business Analyst

Responsibilities:

• Worked on testing a new Flex UI facing portal duplicating E-One Enterprise system functionality
• Tested Distributor Order Entry System along with monitoring & testing backend electronic commerce transactions
• Tested Jericho - software for Distributor to manage their day to day business, manage Vendor supplies, Inventory management and Warehouse management systems
• Tested Route Management System “RMSII” Handheld device used by truck drivers for delivering batteries to distributors and partner stores
• Tested IBSA remote connection and security protocol for internal and external users
• Tested and validated SMART ETL MIA data extract for all business transactions
• Tested ED18V3 data transmit ion from handheld into data warehouse
• Utilized Microsoft Toolset (TFS, MTM, Visual Studio) to develop automated test scripts for .NET functionality
• Worked closely with Project Planning, Master Scheduling, Purchasing, Production Control and Inventory Planning to facilitate setup, test and reconcile master data for the timely loading of customer sales orders and the placement and receipt of purchase orders and production orders to satisfy those requirements.
• Analyzed life span of parts and deletion. Work with the appropriate functional area to analyze the inactive master data and recommend list of master data for obsolescence
• Conducted regular master data checks and troubleshoot master data issues across IT application systems.
• Created and tested scenarios for Accounting team, making sure Tax on products and taxable State deductions are accurate
• Webservices testing, SOAP UI and data validation by SQL queries
• Provided training to junior QAs on how to handled and resolved QA related tasks in an Agile environment
• Maintained quality of the product throughout the entire project life cycle
• Created functional and end to end User stories
• Tested Advance pricing rules, discounts, product bundles, scheduler, ItemVault systems for EOne
• Approved timely QA code migrations
• Worked with EOne JD Edwards Enterprise team to understand backend systems, create data and troubleshoot when needed
• Used tools such as Fiddler, TFS to aid developers in troubleshooting the defects found
• Logged defects in TFS and BugTracker and ITSM ticketing tool
• Designed and executed load test scripts in HP Performance Center
• Tested ordering Batteries & Supplies online
• Tested application based on WebSphere Commerce platform (v6.1)
• Documented test cases in Quality Center
• Used IBM Composer for reviewing requirements
• Worked closely with BA and end Users to understand business requirements
• Learn and understand the Confidential business and the functionality of EOne systems and its websites.
• Work with product owner and stakeholders to establish the set of User Acceptance Tests that will be used to determine the success of the story in question
• Developed, reviewed, analyzed and organized both manual and automated test plans/scripts/cases to ensure a 98% quality rating.
• Create and execute manual and automated test plans/scripts/cases.
• Monitor defects so that they progress in a timely manner and adhere to the defect tracking process/standards
• Review system defects and ensure they are adequately retested when fixed
• Coordinated code migrations in accordance with our Production Control standards.
• Conduct UAT and PVT - performance verification testing
• Performed data driven testing, Unit & Blackbox testing, stress testing, performance and endurance testing
• Created User Manual for end users
• Perform regression, integration, system, negative and end to end testing
• Setup test environments, controlled test data and databases required for testing.
• Participate in requirements definition and analyze end user documentation
• Evaluate and provide feedback on revisions to current quality assurance procedures, as needed.
• Supply recommendations to developers and users concerning application improvements
• Groom/refactor test scripts to cover changes system behavior and defective behavior
• Performed backend DB testing
• Monitored Business Services Layer for errors and QA data management

Environment: Agile, JD Edwards EOne, SQL, Toad, XML, WebSphere portal, BSSV Web services, Adobe flex, WIN XP, I.E 7, 8, Firefox, Google Chrome Java, HTTP protocol, JD