SUMMARY:

A multi - talented, experienced and resourceful Business Analyst with proven problem solving and analytical skills; quick-learning, self-directed and able to collaborate effectively with onsite and virtual cross-functional teams; possessing over 10 years of experience in business analysis, quality assurance, project management and coordination for national and multi-national projects, including government agencies such as VDOT, and fortune 500 companies such as Confidential, Confidential Transportation, McIlhenny Company, Simmons Prepared Foods and Thermo Fisher Scientific.

TECHNICAL SKILLS:

• Microsoft Office
• Db Visualizer
• HP Application Lifecycle Management
• Adobe AEM
• Postman
• IBM Rational RequisitePro
• SoapUI Pro
• Software Planner
• Oracle E-Business Suite
• TOAD for Oracle
• SharePoint
• Adobe Creative Studio
• QuickBooks
• Salesforce
• SQL
• HTML (XHTML, HTML4, HTML5)
• CSS2, CSS3
• JavaScript, jQuery

AREAS OF EXPERTISE:

Project Management:

• SDLC Methodologies
• Custom Software Development
• Software/System Upgrade/Integration
• Enterprise wide Implementations

IT Project Lifecycle:

• Requirements Gathering/Analysis
• Gap Analysis
• Budgeting/Forecasting/Planning
• Cost Optimization
• Testing/QA/Rollout/Support/Maintenance

Value-Added Leadership:

• Cross-Functional Supervision
• Team Building & Mentoring
• Customer Relations
• Vendor Management

PROFESSIONAL EXPERIENCE:

Confidential, Owings Mills, MD

Business Analyst

Responsibilities:

• Actively participated in all stages of the project lifecycle
• Effectively communicated with business partners and stakeholders to determine business needs
• Elicited, defined and clarified business needs and translated them into functional and business requirements
• Maintained thorough documentation throughout the lifecycle; from ROMs, feasibility studies, requirement documents, design documents to test scenarios and test cases, and ESS turn over documents
• Worked independently as a sole analyst on several successful projects
• Championed Agile process with business partners who previously only used Waterfall methodology
• Led testing and qa, set up test data, and coordinated User Acceptance Testing
• Acquired profound knowledge of Adobe Experience Manager
• Increased data quality on FAI and MMR websites through careful monitoring of data flow from data repositories and databases to the front end
• Extensively used SQL scripts/queries for data verification and validation

Confidential, Hanover, MD

Project Coordinator

Responsibilities:

• Assisted and recorded project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project
• Successfully facilitated resolution of reported issues by working closely with ESS
• Created and maintained SharePoint sites for different teams
• On boarded and mentored new Project Coordinators
• Organized, scheduled and led Go-No-Go meetings, created deployment plans
• Assisted with budget tracking and reporting
• Conducted and documented weekly status reviews and weekly accomplishments
• Provided weekly financial reports
• Assisted Project Manager on ROMs, Purchase Orders, as well as technical and help desk turn-over documentation

Confidential, Ellicott City, MD

Responsibilities:

• Lead Business Process Reengineering efforts for several projects
• Actively participated in all stages of the project lifecycle
• Served as a Scrum Master for Agile projects
• Facilitated daily standups
• Maintained burndown charts
• Setup sprint planning sessions, sprint reviews and retrospectives
• Effectively removed obstacles
• Developed and maintained company’s website, improved SEO, and managed AdWords campaign
• Managed Accounts payable and receivable

Confidential

Responsibilities:

• Spearheaded project planning to ensure delivery on time and within budget
• Managed daily aspects of the project including, process definition, goal documentation, facilitating meetings, gathering business requirements, issue management, user acceptance testing, vendor management and project team deliverables
• Improved cash flow by 25% by implementing best practices in accounts payable/receivable management
• Ensured full coverage of the requirements and traceability between requirements and test cases
• Maintained and executed test cases
• Facilitated a more than a $5.1M return on a software investment

Confidential

Responsibilities:

• Championed the efforts to negotiate better discounts and shorter equipment order lead time for the clients
• Facilitated and maintained partnerships with hardware vendors ensuring mutual profitability and lower equipment costs
• Implemented best practices for managing client’s hardware and software maintenance contracts to ensure traceability of their equipment in a database by serial number
• Supervised testing
• Ensured a successful delivery of high-quality and easy-to-use software that was readily adopted by the end users, this client had failed to implement a barcode solution three times with other vendors
• Served as a liaison between hardware providers and customers

Confidential

Responsibilities:

• Facilitated the increase of inventory visibility by 25%
• Pioneered Scrum methodology to successfully manage a multi-national project where barcode technology was introduced to Thermo Fisher’s facilities in the US, UK and Belgium simultaneously
• Became a lead “go-to” person for particularly challenging situations
• Identified, analyzed, prioritized, and mitigated project risks
• Actively participated in the software testing phases
• Resolved defects, and managed change requests
• Provided first-level customer support
• Coordinated the efforts of wireless site surveys, hardware purchasing, installation and maintenance

Confidential

Responsibilities:

• Through extensive research matched company’s software with most appropriate hardware, ensuring an on-time delivery of an automatic RFID system that saved the customer over $1.5 in unnecessary expenses immediately
• Managed daily aspects of the project including, process definition, goal documentation, facilitating meetings, gathering business requirements, issue management, user acceptance testing, vendor management and project team deliverables
• Developed test plans and test cases according to business specifications and requirements

Confidential

Responsibilities:

• Managed a cross-functional team of 4 people
• Served as a liaison between hardware providers and customers ensuring appropriate hardware selection and lower equipment costs
• Configured an Oracle R12 to accommodate software testing
• Managed a database of software and hardware maintenance contracts

Confidential, Frutarom

Responsibilities:

• Led the project to deliver a robust Confidential ahead of schedule and under budget
• Identified, analyzed, prioritized, and mitigated project risks
• Managed change requests
• Successful completing of the project resulted in additional business opportunities

Confidential

Responsibilities:

• Maintained and executed test cases based on user requirements, ensuring full coverage and traceability between test cases and requirements
• Coordinated failover and switchover tests

Confidential

Responsibilities:

• Consolidated all of Transurban’s HOT Lanes business and technical requirements
• Developed various requirements and traceability reports

Confidential

Office Manager

Responsibilities:

• Championed, developed, organized and maintained students’ database using Microsoft Access

Confidential

Keyboard Harmony and Piano Classes professor

Responsibilities:

• Participated in development of ear training computer programs
• Demonstrated proficiency in music writing software, such as Forte and Sibelius