SUMMARY:

• Seasoned management consultant skilled at capturing business processes, functional requirements and conducting detailed business research. Highly adept at making sense of complex problems and clearly presenting findings to stakeholders. Endlessly curious about how organizations function in their particular business/regulatory environments.
• Development of use cases, workflows, and business / technology lifecycles
• Facilitated requirements gathering sessions, collecting traceable requirements
• Drafted white papers on taxonomy development best practices, program management benefits and principles, financial regulatory frameworks, information governance, content management, and e - discovery practices
• Conducted careful analysis of defects reported to ITIL large across a large application portfolio and performed analysis of RUP SDLC quality assurance discipline
• Experience as a freelance journalist, classroom instructor, public policy writer, and nonprofit communications manager

TECHNICAL SKILLS:

• ARIS (enterprise process modeling tool)
• JIRA (requirements management)
• Excel (business scenarios, linked data, pivot tables)
• Visio
• Adobe Creative Suite

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, DC

Responsibilities:

• Documented HHS correspondence workflows and drafted procedures for developing and controlling policy action memos, secretarial memoranda and FIOA requests
• Drafted as-is and to-be process workflows for recruitment, HHS candidate selection, security adjudication, and onboarding/provisioning processes
• Worked with key stakeholders to identify critical project tasks and proposed a phased delivery schedule
• Drafted ORISE fellowship program guidelines reflecting HHS and federal government human resources policies and rules

Business Analyst

Confidential, DC

Responsibilities:

• Researched Confidential access, provisioning, and security policies and presented recommendations for refreshing the information governance policy library
• Drafted service account management workflows and use cases for multiple scenarios as part of a modernization project
• Analyzed Remedy (ITIL library) tickets related to individual and system account management, developing metrics to identify process and technology gaps

Business Analyst

Confidential, DC

Responsibilities:

• Researched SEC’s regulatory framework by analyzing Office of Research and Data Services (ORDS) artifacts, populating an initial metadata taxonomy of internal and external organizations, sources of data, applicable rules and federal regulations, financial regulatory issues, types of document, and financial asset type
• Drafted white papers on best practices for taxonomy development, federal records management, electronic content management, and e-discovery requirements
• Conducted a literature review of information governance best practices, developing a tailored content management model lifecycle based on American Information and Image Management (AIIM) standards
• Worked with stakeholders to document electronic content management requirements for a future state research library Robert Slack
• Drafted a user guide for a SharePoint electronic content management (ECM) system prototype Worked with stakeholders to draft future state lifecycles for acquisitions, project management, training, and financial research operations processes

Business Analyst

Confidential, DC

Responsibilities:

• Captured software requirements and process workflows related to failed bank asset disposition, records management systems and bank investigation case management
• Conducted process audits to assess compliance to quality assurance practices defined by the Rational Unified Process (RUP) SDLC and presented opportunities for process improvement to FDIC executives
• Used Excel to mine XML files produced by the Parasoft automated coding quality assurance tool to produce custom reports designed to identify opportunities for improvement in Java, .net and HTML/CSS coding practices
• Analyzed ITIL library (Remedy) to search for patterns of software defects across the entire FDIC portfolio of applications
• Drafted quality assurance program guidelines and procedures

Technical Writer

Confidential, DC

Responsibilities:

• Documented software requirements, pain points and processes related to failed bank asset disposition, records management systems, and financial investigatory case management
• Wrote instructional materials describing Rational Unified Process (RUP) program management best practices and benefits
• Participated in a task force to document internal best practices, authoring sections of business analysis and project management handbooks
• Drafted white paper on e-Discovery legal best practices, including litigation holds, rule 37(e) safe haven requirements and risks of posed by an insufficient e-Discovery program

Associate Director

Confidential, Philadelphia, PA

Responsibilities:

• Conducted analysis to assess the impacts of a planned transition from Medicaid block funding to a fee-for-service model, communicating multiple financial scenarios to the executive team
• Developed communications plan that defined communication cycles for multiple audiences and messages for a membership-based nonprofit organization Served as project lead for implementation of complex billing system, coordinating activities and developing reports/workflows based on stakeholder needs
• Initiated transition to electronic management of agency communication, enabling one FTE to be reassigned to more mission-critical work
• Primary author of annual regulatory report to the Pennsylvania Department of Behavioral Health, creating data tracking mechanisms and describing organizational achievements, regulatory compliance, and next year organizational plans
• Led vendor analysis of marketing tool, facilitating stakeholder meetings to acquire requirements and priorities

Special Education Teacher

Confidential, Westfield, MA

Responsibilities:

• Created individualized education plans for students in self-contained instructional environment
• Drafted curricula, lesson plans, and developed instructional materials and provided classroom instruction

Technical Writer

Confidential, Hartford, CT

Responsibilities:

• Attended to the needs of clients to ensure a safe and supportive living environment
• Assisted intake evaluation and case management