SENIOR BUSINESS ANALYST Resume Richmond, VA - Hire IT People

SUMMARY

I can help your organization buy, build, or enhance the software it needs to take advantage of business opportunities and solve business problems. Working across departments and with external business partners and vendors, I can elicit requirements, improve processes, design solutions, and plan a deployment. Additionally, I can perform quality assurance, train users, document systems, and lead user - acceptance-testing, all while helping the company avoid expensive pitfalls. I have a degree in Computer Science from Georgia Tech, and 20 years of IT experience.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

SENIOR BUSINESS ANALYST

Responsibilities:

Performed Business Analysis functions including brainstorming sessions, requirements gathering workshops, and user interface design for Dominion Retail projects such as the following:
"Partner Portal" order entry & reporting system - An external website based on .NET / SQL Server.
"DRAMA" bill message management system - An internal website for customer message configuration.
Welcome Letter process improvement - An effort to dramatically streamline recurring change requests.
DominionEnergy.com - Peoples Natural Gas enhancement - An improvement to our main sales website.
Designed solutions to integrate with systems such as IBM Marketing Cloud, ProPay, Sales Catalog, and RSSC.
Created and managed artifacts such as Customer Work Requests (CWRs), Scope Documents, BRDs, Screen Mock-Ups, Customer Complaint Logs, Marketing/IT Issue Lists, Sequence Diagrams, Process-Flow Diagrams, Meeting Minutes, Job Aids, and Test Plans.
Helped the business uncover hidden requirements and avoid common hazards in software construction.
Assisted Dominion Retail marketing department with issues related to the Sitecore Content Management System. Handled system administration tasks such as user rights management and publishing.
Served as 2nd level support for customer service issues related to our websites.
Created Test Plans, performed System Testing, and led UAT. Documented solutions and trained users.

Confidential, Tampa, FL

BUSINESS ANALYST / SPONSOR

Responsibilities:

Invented, designed, and commissioned an app for Android devices. The app was a hand tracker utility for live-action poker players.
Setup legal business entity, wrote all requirements, hired development team, and performed UAT.
Provided extensive guidance for engineers and project manager as the idea was transformed into a fully functional, marketable product.

Confidential, Tampa, FL

SENIOR WEBSITE DEVELOPER

Responsibilities:

Implemented system features utilizing C#.Net, jQuery, and the Sitecore content management system.
Analyzed functional requirements to identify missing or ambiguous elements.
Coordinated with the Marketing Department as an internal customer, along with PMs and QA resources.
Supported the direct-marketing websites NylAarp.com and NylExpress.com. Participated in scrums, sprints, and user story definition.
Took part in the transition from a Waterfall software development life cycle (SDLC) to Agile.
Led the development of the "streamlined landing pages" project to increase online conversion rate.

Confidential, Clearwater, FL

SOFTWARE DEVELOPMENT MANAGER / LEAD DEVELOPER / BUSINESS ANALYST

Responsibilities:

Conducted interviews with business clients to understand business problems and elicit requirements.
Communicated features and benefits of technical proposals in non-technical language.
Utilized C# .NET and SQL Server in developing websites for Transitions (lenses), Dollar Thrift Group (auto rentals) and Badcock Furniture.
Integrated software with Facebook, YouTube, Flickr, and the Listrak email provider.
Managed engineers and hired consultants to supplement internal staff.
Aided the development of the company’s Engineering Department through repeatable processes, documentation templates, checklists, a knowledge base, and a code library.

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Senior Business Analyst Resume

Richmond, VA

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