SUMMARY:

• Multi - faceted “hands-on” IT professional with an extensive background in simultaneously handling responsibilities such as Business Analysis, Systems Analysis, Process/Workflow Re-engineering, Business Requirements and Project Management.
• Over 30 years of experience installing/improving IT systems using various methodologies within system development life cycle (SDLC), successfully completing projects on schedule while supporting mission critical systems and managing end-user expectations.
• Starting out as a software developer with excellent communications skills, enabled me to interact with a cross section of business professionals, including clients, vendors, IT teams, and management.
• Results oriented professional with focus on customer satisfaction.

TECHNICAL SKILLS:

Business Tools: MS-Office Suite, MS-Project, Visio, SharePoint, Box

Other Software: Cvent, Blackbaud CRM, Campus Call, iModules Encompass, HP ALM

Operating Systems: PC/Windows through MS Windows 7, UNIX (AIX, Solaris, BSD, Linux)

Databases: SQL Server, MS Access, DB/2, Informix, Oracle

Programming: C/C++, Shell Script, Perl, JAVA, J2EE, SQL

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Business Systems Analyst

Responsibilities:

• Requirements elicitation and documentation to implement a shared desk (Hot Desk) “hoteling” application for a work environment where employees can reserve their work desk prior to coming into the office.
• Produce business requirements documentation and traceability matrix (RTM), along with comparative analysis spreadsheet and report.
• Identify leading vendor products as potential candidates to meet requirements.
• Select and engage product vendors to perform live demos for evaluation.
• Perform a comparative analysis of vendors and their software product capabilities.
• Choose a subset of vendor systems on a trial basis for hands-on review.
• Select the best software product for in house pilot.
• Responsible for software budget, all vendor communication, management and analysis.
• Vendor products evaluated: Add-On Products, ARCHIBUS, AGILQUEST. ASURE, CONDECO, DeskFlex, EMS, OfficeSpace Visual Directory

Confidential, New Haven, CT

Business Analyst, Systems Analyst, Project Manager

Responsibilities:

• Business Systems Analyst responsible for conferences and events, online registration, software solutions design, configuration and user acceptance testing (UAT):
• Requirements solicitation, documentation, review and user signoff.
• Vendor platform analysis, review and selection.
• Hands-on configuration for the new online event registration. Cvent pilot replaced the existing Yale system used for online AYA Assembly registration, resulting in first year savings in excess of $187K.
• Demonstrated the cost effectiveness and capabilities Cvent through the implementation of the pilot Cvent application from requirements solicited from the Yale event planners.
• Presented “Lessons Learned” follow up to internal Yale clients, IT management and directors.
• Cvent subsequently was adopted as an official Yale IT platform for new and replacement online registration as a result of the success of the pilot program.
• Analyzed existing Processes and Workflows in Blackbaud CRM for improvements or re-engineering.
• Provided improvements to the CRM system through configuration changes and updates.
• Implemented a solution for capturing, storing and consolidating attendee information from University educational travel, conferences and events for subsequent access and analysis and CRM.
• Conducted business analysis, process modeling and requirements elicitation. Authored Business Requirement Documentation (BRD) for stakeholder/sponsor sign-off, Functional Requirement Documentation (FRD) followed by development, test, implementation and support.
• Supported production systems used in daily business operations in areas of: CRM, data analysis/mapping, reporting, system/data interfaces, prospect solicitation, and conference and event management with customized online registrations.
• BA for the replacement of University calling program software with a new product. Responsible for the analysis, design, data mapping, configuration, implementation, UAT, access administration and ongoing support.
• Performed data analysis to identify trends/anomalies and propose solutions for improvement.
• Primary point of contact for multiple systems and vendor management.
• IT department liaison to University business offices, schools and outside vendors. System and user documentation provided to internal IT and business staff through use of SharePoint.
• Provided system administration for end user access change requests for systems under my responsibility.
• Project manager and Business Analyst for replacement of a centralized University system with iModules.
• Worked in areas of CRM, BI, Data Analytics, Data Warehousing, Process Modeling and Data Mapping across multiple systems. Online Event Registration Management, Online Communities, Online Giving Websites, Solicitation and Management Systems. Assisted QA team using HP ALM.

Confidential, Westchester, NY

Business Analyst

Responsibilities:

• Private business venture identifying undervalued stocks and creation of an investment newsletter. Analyzed market risks and worked on the planning, marketing and distribution of newsletter.

Confidential, New York City, NY

Business Analyst/Project Manager

Responsibilities:

• Member of the IIE IT PMO defining and re-engineering processes, workflows and methodologies used on IT projects.
• Worked with project sponsors and stakeholders to define business case and project scope.
• Elicit, document and prioritize requirements. Use JAD sessions with business users as needed.
• Obtain business user sign off for requirements and establish project milestones to measure progress.
• Develop Project Plan documentation including Project Charter, Communication Plan, Cost Estimate and Project Budget, Business Requirements, Test Cases, and Deployment Schedule. Use MS-Project for planning and tracking.
• Ensure the project follows the proper planning and execution as outlined in the project plan during full software development life cycle (SDLC) using modified waterfall (Agile like) methodology.
• Prepare, review and analyze data for various business needs: Problem identification, accuracy, and compliance reporting to US Federal Government.
• Manage, track and communicate project progress to management, project sponsor, and project team as defined in the communication plan.
• Document and oversee UAT testing and insure results accurately reflect documented Business Requirements.
• Member of the IT team implementing SharePoint for centralized communication between IT and business units.
• System administrator responsible for receiving change requests via SharePoint and applying appropriate system access changes.
• Managed hardware upgrades and infrastructure move (building office move and set-up) project in .net environment.

Confidential, White Plains, NY

Business/Systems Analyst

Responsibilities:

• Analyze processes and workflows used by Confidential Residential in the creation of technician work ticket assignments, customer scheduling and billing for FIOS and other residential products.
• Participate with internal users in analysis and creation of detailed project scope documentation.
• Meet with business departments to elicit specifications and requirements.
• Author business requirements documentation (BRD) and functional requirements documentation (FRD).
• Provide requirements documentation used in Software Development and User Acceptance Test (UAT).
• Partner on projects spanning multiple business departments and technology areas.
• Maintain, track and follow-up issues, provide minutes from business and technical meetings.
• Participate and manage change to baseline requirements through a change control process.
• Participate and maintain requirements traceability information throughout each project.
• Lead and participate in business user reviews and inspections of requirement documents.
• Obtain business user sign off of requirements documentation.

Confidential, New York City, NY

Project Manager

Responsibilities:

• Worked directly as HP representative to clients at Citibank and Smith Barney offices.
• Acted as Citibank support liaison to SB branch offices during project rollout.
• Worked with the HP PMO team to replace all hardware and software at 525 SB trading offices nationwide.
• Followed the PMO process and managed the rollout of new hardware and software to SB offices.
• Provided project documentation, project management, technician management, tracking, and status reporting.
• Retained by HP after project completion to manage two subsequent projects for Citibank clients.

Confidential, Westchester, NY

Business Analyst

Responsibilities:

• Provided business analysis and project plan proposals for owners and clients of privately owned businesses ( Confidential ., and Commetrics Inc. ) in the financial and computer industries.

Confidential, NY

Senior Software Development Engineer

Responsibilities:

• Responsible for developing software, design, and full SDLC (Software Development Life Cycle) process documentation for monitoring and managing 2,000+ distributed UNIX systems and connected hardware.
• Produced the planning, testing, and Y2K compliance documentation for over 2,000 UNIX systems. Developed Y2K test cases using C language and Shell Script. Headed up a team of 6 Software Engineers for one year, through Y2K. Acted as liaison for all Y2K stress testing with our largest customer, Confidential, formally the parent company of our division.
• Software Developer and System Analyst for the re-design of the dial-up network management system. Wrote UNIX applications using C, with some C++ and Shell Script. Developed the project proposal and conducted a business analysis, outlining the benefits for a re-design of an existing network management system.
• Write an internal DB API in “C” to Sleepycat DB for storing data captured in real-time from network devices.
• This work was done while employed at Advanced Networking Services, at that time was a wholly owned subsidiary of Confidential, which was sold to WorldCom shortly after the work was completed.
• Confidential went from being my employer to becoming my largest customer in MCI/WorldCom.

Confidential, White Plains, NY

Senior Technical Staff Member

Responsibilities:

• Software developer for network management and quality assurance applications. Design, code and test C++ software on UNIX, using SNMP, and HP Open View API’s. Authored all SDLC (Software Development Life Cycle) documentation. Moderator for an international online forum and chairperson on a team of 6-12 Confidential employees from different countries, representing their business units, each having SLA (Service Level Agreement) responsibilities with Confidential customers.
• Implemented custom software for SNMP monitoring of thousands of routers running on Confidential networks providing customers with internet connectivity.
• Team Leader for the software design and development of “final test” application, which was used to build and test router configurations prior to network deployment.
• Application was written using the REXX language and provided an automated method for QA (Quality Assurance) during the deployment and rollout of the Confidential Global Network.
• Project Leader and Software Developer using C language, for the development of a NOC System using JAD sessions. Responsibilities during this time included overseeing the education of QA programs and adherence to a predefined SDLC process.