SUMMARY:

• Goal driven and MBA educated leader who is able to deliver results while applying keen problem - solving and communication skills that position organizations for immediate and long-term growth.
• Creative and strategic thinker who understands the macro picture of global market issues with the ability to translate business pains into technology solutions.
• Confident and polished presenter, problem-solver, and confident team leader with documented strength in forging strong, sustainable executive-level relationships.
• Strong knowledge of enterprise software and experience working in an agile development environment.

TECHNICAL SKILLS:

• Adobe InDesign
• Adobe Photoshop
• Content Management
• Dynamics-CRM
• Eloqua
• ExactTarget
• Marketo
• MS Access
• MS Excel
• MS PowerPoint
• MS Project
• MS Publisher
• MS Visio
• MS Word
• Mobile Device Management
• Oracle eBusiness
• Salesforce. Confidential
• Sugar CRM
• Seibel CRM
• SharePoint
• Wire-frames

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

Senior Business Analyst

Responsibilities:

• Spearheaded effort to gather and analyze an inventory of 40+ new software capabilities and anticipated client impacts through document analysis, interviews, organization modeling, and workflow analysis with multiple functional areas.
• Developed and analyzed client profiles to minimize risk of operational disruption after new software is implemented and pro-actively identified at-risk client relationships.
• Directed marketing communications plan and collateral creation in order to educate clients, members and providers on business process and technology functionality changes in advance of the migration schedule.
• Worked directly with senior leadership and functional teams to drive new sales processes, sales tools and collateral, and requirements for new business development/go-to-market strategies.

Disaster Recovery Test Project Manager

Responsibilities:

• Gathered test requirements, managed change control, reporting, test execution workflows and incident management using ServiceNow.
• Liaised between test management/operations and technical personnel to establish a mutual understanding of processes and applications to ensure design was aligned with test management workflows.
• Identified and prioritized issues/risks to ensure successful test completion through proper problem tracking, escalation and root cause analysis.
• Worked directly with customer teams and engineers to gather and define technical and business requirements to build customized recovery and cloud infrastructure solutions.
• Designed and configured solutions using Oracle eBusiness Quoting tool and managed all sales activities using Salesforce. Confidential .

Enterprise Mobility Specialist

Responsibilities:

• Executed 100 daily cold calls to top level executives to successfully increase client base and become a team leader with average deal sizes of $50K in revenue.
• Facilitated Inside Sales team revenue growth by being the first to win a large Fortune 1,000 account.
• Effectively tracked sales engagement process from prospecting through contract negotiation in Salesforce. Confidential .
• Engaged directly with customer teams to determine requirements, business and training needs for mobility solutions.
• Assisted engineers with set-up, configuration, and troubleshooting of software installations and proactively managed project timelines for implementation of software to ensure maximum ROI for customers.

Production Manager

Responsibilities:

• Selected, configured and implemented customized POS and accounting systems enabling enhanced order visibility, reporting, and accelerated order fulfillment.
• Gathered requirements and provided recommendations for improved website user experience to include an integrated e-commerce component.
• Managed the coordination, design, implementation, and maintenance of network and telecommunications systems.
• Facilitated training sessions for POS system and customer service best practices with cashiers and order fulfillment personnel.
• Managed vendor relationships and resource allocation processes to ensure proper delivery of raw goods; and achieved increased cost efficiencies through effective price negotiation and inventory management.
• Created marketing materials and promotional incentives to drive improved customer loyalty and increased revenues by 25%.
• Managed bakery staff of 23 employees to achieve daily order fulfillment (average of approx. 360 orders/week).

Direct Marketing Manager

Responsibilities:

• Ensured that campaigns were optimally staffed on a weekly basis for a team of eight account executives and one data analyst by managing a profit and loss responsibility of $700,000.
• Creatively designed messaging framework and provided ongoing training to enforce team members’ ability to effectively convey client value propositions to prospects.
• Provided analysis, reporting and process improvement for to ensure successful campaign performance and execution.
• Cultivated strong client relationships by providing effective communication, furnishing deliverables on time and on budget, and performing quality assurance functions to adhere to client expectations
• Developed and delivered creative and strategic marketing communications that were consistent with client objectives to nurture and acquire prospective customers via direct mail, email, and tele-prospecting methods.
• Effectively communicated client value propositions to C-Level executives at prospective customer accounts while determining their business and technology needs specifically in the areas of marketing, supply chain management and enterprise resource management.
• Met and exceeded sales goals consistently for six straight quarters while in the B2B Account Executive role.