Project / Program Management

• Project Management
• Client & Vendor Management
• Facilitation

Self-motivated, creative project / program / portfolio manager with proven history of efficient and effective project management, from opportunity identification through to project completion. Excellent communications skills coupled with the ability to build and maintain solid professional relationships, both internally and with clients and vendors. Energetic and focused, consistently completing projects accurately, on time and within budgets. 
Core competencies include:

• Life-cycle Project Management
• Technology Implementations
• Relationship Management
• System set up and configuration
• Goal Definition & Specifications
• Financial Administration
• Project Methodologies & Best Practices
• Training, Coaching & Staff Development

Project Manager July 2011 - August 2011 
Confidential
Confidential is the worldwide leader in networking that designs and sells consumer electronics, networking, voice, and communications technology and services. The 400 million dollar project I am involved in is upgrading all networking infrastructure Lowe's stores in the United States, Canada and Mexico. My primary role is to provide a conduit to corporate Cisco management and ensure efficient resource management.

• Enhance / implement war room scheduling process to ensure the delivery of the right number of resources each night.
• Implement time tracking system (tool based) for technicians to log time.
• Enhance/implement/document a war room technician training plan.
• Develop and implement a war room technician process adherence auditing process.
• Provide real time feedback to Program Manager and Technical Lead on Cisco developed war room play books/troubleshooting guides so the documentation can be continuously improved.
• Provide the metrics Lowe's needs to drive enhanced performance from all vendors.
• Provide proactive insights to the Lowe's and Cisco PMOs on any technical or resource issues/risks that need to be addressed.
• Provide Cisco customer escalation support on non-technical project implementation issues occurring in the war room.

Project manager, 2002-May 2011
Confidential— Charlotte, NC
Confidential is a multi-vendor sales and marketing company that specializes in the telecommunications arena. As a Project Manager within the organization, I interacted with multiple internal and external teams nationwide, developing customized data services plans for clients. I coordinated and provided product training, ensuring client understanding and satisfaction. I also served as corporate resource for project / program management, facilitation and business analysis.

• Develop, implement and program manage AT & T commission auditing process.
• Develop and implement tools used to manage RFP and Proposal turnaround time.
• Create a business communication infrastructure to customer's needs.
• Negotiate carrier RFPs, RFQs, and contracts on behalf of the customer.
• Provide communication management, outage resolution and issue escalation during project implementation.
• Monitor vendor, carrier and customer performance and report risk/ issues to the director of operations to aide in escalation and resolution.
• Facilitate conflict resolution between customer and vendor/ carrier (all resources.)
• Consult, make recommendations and provide escalation of client's carrier billing to include: auditing, interpretation of line items, define issues and facilitate billing reconciliation.
• Create, communicate and monitor multiple project schedules, milestones and resources to meet project objectives.

Selected accomplishments:

• Developed a multi functional web portal for implementation, reporting and tracking of a multi vendor and client, North Carolina Farm Bureau, 264 site conversion resulting in on time project completion as well as an inventory data base. The project budget was contracted at $800,000 and yielded $250,000 in revenue.
• Managed AT & T commission program, performed auditing, reporting and reconciling an average of $250,000 per year.
• Negotiated an AT & T contract for One Source Communications which has resulted in $300,000 revenue in the first year of implementation and $15,000 to $20,000 annually.

Network engineer, 2001-2002
Confidential— Alpharetta, GA
Confidential was a former sales outsourcing firm which marketed products and services for such nationally recognized companies as Nortel Networks, Nextel Commutations, the United States Postal Service, AT & T, Qwest Communications, Verizon, Bell South and SBC. Within this organization I planned, monitored, and managed large scale implementations for military installations in the south east. 

Telecommunications consultant, 2000-2001
Confidential— Atlanta, GA
Confidential was a private branch exchange (PBX), router and voice messaging system vendor. My role with this organization was to provide support for the customers, program the equipment and provide follow up support. Upon installation of the new equipment I would train the customer on how to use their new system. I would also dial in and make changes in the PBX. I also managed the commission program, which entailed reporting, auditing and reconciling sales revenue generated from BellSouth. 

Manager 1996-2000
Confidential— Duluth, GA
This company rents test measurement diagnostic equipment. My role in this organization was to lead the night shift team including technicians and shipping department. My duties included assigning work and ensuring the equipment was properly tested, aligned, and configured in accordance to the national institute of standards. I prepared equipment to meet customer needs and ensure it was ready for shipment per sales orders. Skills utilized to accomplish the above include technical writing, reading schematics and blueprints, and understanding and applying the principles of electricity, optics, hydraulics and flow.

Education & Credentials

BA, Science, Concentration in Management Information Systems
Confidential— Misenheimer, NC 
Certifications: Metrology, Denver CO

Volunteer: Hands on Charlotte, Project Coordinator Pet Therapy 
Veteran: United States Air Force