SUMMARY/OBJECTIVE

An executive information technology leadership position in an organization that can utilize someone who:

• Has successfully implemented strategic initiatives in both domestic and international operations with revenue contributions in excess of $100 million
• Works collaboratively across organizational boundaries to deliver transformational business-aligned information technology solutions
• Has established and managed high performing teams that work creatively to provide innovative solutions for complex business problems

Goal: To apply my skills and experiences in developing technology solutions for business problems that contributes to organizational goal achievement.

AREAS OF EXPERTISE

• Transformational Management
• Enterprise Architecture
• Vendor Management 
• Business Process Management
• Strategic Sourcing Solutions
• Change Management
• Project / Program Management
• IT Governance / Compliance
• IT to Business Alignment

ACCOMPLISHMENTS

Leadership Organized and led a team to merge and integrate Chrysler Financial and Mercedes Benz Credit applications, infrastructure, and processes.Result: Combined the companies' technology portfolios in eight months with total integration in 18 months, reducing the annual budget by $45 million.

Strategic Developed a returnable container management system to track and control a $100 million corporate container packaging asset. Result: Improved supply chain effectiveness by 45% generating annual savings of $10 million.

Collaborative Coordinated problem resolution initiatives with quality management and vehicle platform teams to resolve customer warranty issues. Result:Identified a production process problem and implemented a technology-based solution that reduced warranty cost by $5.5 million.

Team Building Established the IT organization's employee recruitment and retention program with a focus on professional development, job satisfaction, and enhanced productivity. Result: Achieved recruiting targets, established formal coaching, mentoring, and job rotation resulting in improvements of 30% in employee satisfaction, 22% in customer satisfaction, and 15% in project delivery performance.

Program Managed a large data center migration and application reengineering program. 
Management Result: Organized and led a program management office to complete the program $1.6 million under budget.

Problem Solving Recommended a new integrated Call Center Technologies solution to align with business goals and profitability targets. Result: Gained customer acceptance, architected, and implemented a solution that resulted in $20 million of incremental revenue against development cost of $6.2 million.

EXPERIENCE

Confidential, LLC, Farmington Hills, MI 2010 - Present
President & Senior Consultant: Challenges: Critical project development delays, poor project communications and customer satisfaction; ineffective technology delivery model and tactical architecture and infrastructure planning focus. Actions: Reorganized the program management office, developed a communications strategy, integrated testing across all work streams, and coordinated implementation planning; led future-state enterprise architecture and organizational delivery capabilities strategic development process. Results: Completed a $26 million data center migration and application reengineering program $1.6 million under budget and increased customer satisfaction by 40%; implemented a global technology operations and infrastructure strategic framework that included 15 data centers, 37 manufacturing facilities, and a $400 million annual budget. 

Confidential, Farmington Hills, MI 1999 - 2009
Director, Collections/Customer Service/Remarketing/Payment Processing Systems (2006 - 2009): Challenges: Ineffective and unreliable systems with 20% downtime, strategic misalignment between IT and business units, and poor customer satisfaction. Actions: Designed new and improved system solutions, implemented a new delivery model to balance business demand against IT supply, and renegotiated vendor service delivery agreements. Results: Implemented solutions that contributed over $38 million annually in revenue and savings, improved customer satisfaction by 45% and agent productivity by 40%.

Director, Organizational Transformation (1999 - 2006): Challenges: Poor record for on time delivery, service delivery focused instead of business solutions focused, ineffective organizational processes and metrics. Actions: Implemented industry-leading integrated processes for structured applications development, project management, and compliance; established an Enterprise Architecture team; developed a balanced scorecard to measure organizational performance; conducted employee skills assessment and development initiative; renegotiated vendor contracts based on service level agreements (SLA's).Results: Created a business-aligned IT organization with 22% improvement in customer satisfaction and 30% employee satisfaction, generated $11.1 million of savings from vendor SLA's, established standard organizational metrics and architectural frameworks.

Director, Dealer & Point of Sale Systems (1999 - 2006): Challenges: Decreasing market share to new internet-based consumer finance competitors, long turnaround time between credit application approval and contract origination due to inefficiencies in legacy processes and systems, poor customer satisfaction with self-service account management websites. Actions: Collaborated with industry competitors to create a new internet-based credit aggregation company (RouteOne, LLC), designed a new paperless contract origination and discounting process, developed a new dealer services portal (B2B), consolidated consumer self-service account management web sites with external partners to create a seamless customer experience, and implemented a new Business Center Field Support Strategy. Results: Increased market penetration by 10%, generated $15.9 million in revenue and savings with automated credit application approval and contract origination system, increased field sales force productivity by 10%, and improved dealer and web-services customer satisfaction levels by 10% and 40% respectively.

Confidential, Auburn Hills, MI 1985 - 1999
Senior Manager, International Systems (1995 - 1999): Challenges: Ineffective regional IT strategy to support business development and growth, underperforming ERP system, inadequate regional staffing. Actions: Implemented a comprehensive IT strategy to support business development and assembly plant operations, stabilized the distributor ERP system, implemented SAP financial suite, hired and developed a skilled staff. Results: Generated $5 million in savings for assembly plant systems, supported the opening of locations in emerging international markets including Seoul, Taiwan, Singapore, Cape Town, Dubai, Beijing, Buenos Aries, Sao Paulo, Curitiba, and San Juan, and developed a staff of 175 skilled IT professionals.

Senior Manager, Assembly & Manufacturing Systems (1993 - 1995): Challenges: Unstable quality systems for assembly plants, insufficient integration between legacy and distributed platforms, inadequate management and tracking of returnable containers, high post-production warranty costs. Actions: Implemented application and infrastructure improvements to stabilize the support environment, designed an industry leading returnable container management system, and implemented IT-based solutions to correct the root-cause of customer warranty claims. Results: Realized 20%-25% improvement in systems reliability, generated $10 million annual savings in management of container assets, and $5.5 million in decreased warranty claims.

TECHNICAL EXPERTISE

Applications: Java/J2EE, JavaScript, COBOL, .NET, HTML, XML, UML, Web services, Filenet, Content Manager, Databases (UDB, DB2, SQL), Methodologies (Agile, Waterfall), Websphere/MQ, Dimensions, Data warehouse, Telephony (Avaya, Aspect), ACF2/RACF, SAVRS/CA-View, Cognos, IVR, Lotus Notes

Infrastructure: AIX, Sun Solaris, UNIX, LDAP, Siteminder, Windows, Tivoli Storage Management, ISDN, Frame Relay, EMC Storage Management, VoIP, IP, MPLS WAN, CA7

EDUCATION AND EXECUTIVE TRAINING

Doctorate of Management - Information Technology, Confidential

M.B.A. - Information Systems, Confidential - Madison

B.S. - Mathematics, Confidential
Executive Leadership Development, Confidential - Berlin, German

Customer Relationship Management, Confidential - Rye, New York