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Customer Service Specialist Resume

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Cary, NC

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Career Snapshot

  • Ten years of commended performance in key customer service and support roles.
  • Expert in customer care/communications, problem solving, relationship building and user training and support.
  • MS Office "power-user" with additional proficiencies in assorted databases.

Computer Skills: Word, Excel, PowerPoint, Access, Outlook, and Customer Interface (command system)

Mission Statement
Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Customer Service & Support Specialist
Offering an award-winning track record of customer care excellence within high-volume environments that include…

  • Call Centers
  • Online Support
  • Customer Service Desks

Key Skills

  • World-Class Customer Service
  • Troubleshooting/ Problem Solving
  • Pharmacy Specialist
  • Customer Order Fulfillment
  • Call Center Operations
  • Technical/User Support
  • Billing and Enrollment Specialist
  • Reports & Documentation

Professional Experience

Confidential - Raleigh, NC 2010- current
Team Lead: Assisted supervisor with making sure agents did not abuse systems. Answered questions about Humana and Medicare.Specialized in billing/enrollment and pharmacy.Shipped prescriptions to Humana members. I was in charge of tracking orders when lost, completed refill requests and payments. I contacted doctors for prescription inquires and refills.

Confidential -Cary, NC 2007-2009
Team Lead- Assisted supervisor with training for over one hundred and fifty agents on how to answer and control switch board phones. Controlled billing and payments. Created schedules for new Agents. Trained agents on how to use various technical systems.

Customer Service Specialist- 2006-2007
Assisted customers with billing accounts and payments. Changed and updated account information and mailed invoices and devices. Also completed troubleshooting over the phone and marked areas of trouble. Created tickets and performed resets and compatibility issues.

Education

  • Confidential 2006

Certifications

  • Nationally Certified in Customer Service
  • Billing/Enrollment Certified
  • Pharmacy Certified

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